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Marriott has eliminated the all-inclusive reward

Marriott has eliminated the all-inclusive reward

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Old Oct 20, 11, 12:23 am
  #31  
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Join Date: Jan 2010
Posts: 38
Smile

Yes, It existed in my account.
Now the reservation call center is not problem to book it for my vacation at Dec.

Originally Posted by VickiSoCal View Post
I think they are confused. IS the 7 night cert in your account online? You should be able to see it.
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Old Oct 20, 11, 7:46 am
  #32  
 
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,199
Originally Posted by Marriott Concierge View Post
Hello all,

To help clear up some confusion, The All Inclusive Reward has been discontinued as of Oct. 17th.

The Travel Package Rewards are not gone and can still be ordered.

Kind regards,

Marie
Wow, that sucks. Did one this year and wanted to do one next year as well. A little notice would have been nice. I'm really disappointed at the changes Marriott has rolled out this fall, makes me really question why I should be loyal to this chain.
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Old Oct 20, 11, 7:52 am
  #33  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,311
Originally Posted by njcommodore View Post
makes me really question why I should be loyal to this chain.


Remain as loyal to them as they are to you!




I have (HAD) a reservation for this Thanksgiving booked for Cancun. I had 2 rooms, taking my parents, and wanted to use AI. As you NEVER KNOW what may happen...ie-hurricane-I decided NOT to get the certs yet. I only have the rooms reserved-without the certs for the rooms or AI.

I have since just made a reservation at the Hyatt. Their passport escape will allow me 5 nights, 5 bfasts, 3 all you want dinners. This also means the next 3 weeks stays are now moving to Hyatt to go after their fall promo instead of accumulating MR nights. MR!
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Old Oct 20, 11, 9:01 am
  #34  
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 66,140
Very bad form to implement this with no advance warning.

Cheers.
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Old Oct 20, 11, 9:27 am
  #35  
 
Join Date: Mar 2009
Location: SNA
Programs: M/R LT/TIT
Posts: 364
If Marriott can cancel the AI award with no notice, what's next? They could also cancel the travel packages, change hotel categories and devalue points with no notice.
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Old Oct 20, 11, 10:11 am
  #36  
 
Join Date: Aug 2010
Location: PHX
Posts: 379
Off to SPG

Good thing I saw this as the AI was the only reason I was collecting points. At least now I can close my Chase Marriott and free up room for another Chase card.
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Old Oct 20, 11, 11:29 am
  #37  
 
Join Date: Aug 2008
Posts: 154
Sheesh, this really sucks.

I have a trip planned to St. Kitts in the spring (room already reserved with points). I was waiting to build up some more points before ordering the AI.

Now, I'll probably switch over to the Hilton for a spring getaway.

Really, really ticks me off we weren't given any notice.
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Old Oct 20, 11, 11:50 am
  #38  
Company Representative - Marriott Concierge
 
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hi all,

For those of you who have an existing reservation with plans to use the All Inclusive package, the AI reward will be honored for your stay. So this would be for an existing 5 or 7 night redemption reservation booked prior to Oct. 17, 2011 at one of the AI participating properties. The reward does have to be requested and issued on your account by January 17, 2012.

I hope this helps those who were planning to use the reward for an upcoming stay.

Kind regards,

Marie
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Old Oct 20, 11, 11:57 am
  #39  
 
Join Date: Oct 2001
Programs: LTP, PP
Posts: 7,667
Originally Posted by jtp1947 View Post
If Marriott can cancel the AI award with no notice, what's next? They could also (snip) change hotel categories and devalue points with no notice.
Pretty sure that's been done multiple times in the past...
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Old Oct 20, 11, 12:09 pm
  #40  
 
Join Date: Feb 2011
Location: Tx.
Programs: UA, SPG, Hilton, Mrt., PC, Hertz
Posts: 171
Wow! Small concesion. How about those of us who have been saving and planning and just not booked? Why would you have not given us some notice?????
Originally Posted by Marriott Concierge View Post
For those of you who have an existing reservation with plans to use the All Inclusive package, the AI reward will be honored for your stay. So this would be for an existing 5 or 7 night redemption reservation booked prior to Oct. 17, 2011 at one of the AI participating properties. The reward does have to be requested and issued on your account by January 17, 2012.

I hope this helps those who were planning to use the reward for an upcoming stay.

Kind regards,

Marie

Last edited by bdschobel; Oct 21, 11 at 6:37 am Reason: fixed quote coding
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Old Oct 20, 11, 12:37 pm
  #41  
 
Join Date: Mar 2007
Location: NYC
Programs: DL PM
Posts: 32
I have an AI reservation at the St Kitts resort for January. When I read this news here on FT, I checked my reservation details online and now there is no mention of the AI part, just my 5 night reservation. I called to check and after sitting on hold for awhile, I was told that the AI is still on the reservation, "but we can't see it."

I sure hope I don't run into any issues when I check in.
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Old Oct 20, 11, 12:44 pm
  #42  
 
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,199
Originally Posted by Marriott Concierge View Post
Hi all,

For those of you who have an existing reservation with plans to use the All Inclusive package, the AI reward will be honored for your stay. So this would be for an existing 5 or 7 night redemption reservation booked prior to Oct. 17, 2011 at one of the AI participating properties. The reward does have to be requested and issued on your account by January 17, 2012.

I hope this helps those who were planning to use the reward for an upcoming stay.

Kind regards,

Marie
Any chance of giving us until the end of the month to book everything?
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Old Oct 20, 11, 12:57 pm
  #43  
 
Join Date: Dec 2009
Location: LHR
Programs: BA Silver, Marriott Platinum
Posts: 261
Very disappointing. I was working on getting enough points for my first AI stay...
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Old Oct 20, 11, 2:30 pm
  #44  
 
Join Date: Apr 2009
Location: West Virginia
Programs: Marriott Rewards Platinum Premier & Lifetime Platinum, Priority Club Platinum, Hertz Gold
Posts: 11
I have been saving my points to take several AI vacations upon my retirement over the next couple of years. This is a huge disappointment to me!
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Old Oct 20, 11, 3:40 pm
  #45  
 
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 733
Oh wow. I was hoping to save some points to do the AI option at St Kitts next year and puff, it's gone. I can't do the air+hotel because I fly exclusively AA, which is not listed on that page. Sad. Who makes these decisions? And to not let customers know? Is it because of the bashing Marriott got because they announced no BOGOs for fall? Geez
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