FlyerTalk Forums - Marriott Concierge--Please fix elite BOGO process

First, about BOGO's, or anything that has a requirement that it be given at check in, yes, have two copies, but also, when you give them the first copy, have them go make a copy of it, and give you the copy back with a notation that it was received at such and such a time and date, and signed by the person receiving it (with their name and position printed underneath), and then when they do not have it at check out, and you give them the second BOGO you printed out (at home), and SHOW them the receipt you received from giving them the first BOGO you turned in at check in, they are embarrassed, and also much more polite and accommodating. I have done this with everything that I use as payment or as a coupon that must be given at check in. Also, when they lose it and you have proof, you can use this as a basis for a complaint to Customer Service or Mr. Marriott's Office of Consumer Affairs.

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Originally Posted by stallion114 (Post 16322096)

A little off topic, but do I earn points for bonus bucks certs? I recently had a stay and I think they applied it as a discount. Was this correct?

Yes, you absolutely are supposed to receive points AND room nights credit for BONUS BUCKS, PREMIUM POUNDS, SAVVY SAVINGS, MARRIOTT CHEQUES, or MARRIOTT GIFT CARDS. Applying any of these as a discount is WRONG! Many hotels apply these items incorrectly, and it is necessary to make some calls to get it straightened out. I have had to make several calls on different occasions for these problems.

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Originally Posted by ohmark (Post 16322113)

It's not a discount; it's a form of payment.

Yes, absolutely correct, just as if you paid cash!

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Originally Posted by VickiSoCal (Post 16322259)

Officially since it is a Coupon, I thought it was supposed to be applied as a discount. And the hotels are not reimbursed for BB usage.

Hotels are reimbursed for BB, PP, SS, etc., although I do not know what the reimbursement rate is, and I am not sure that it matters to me what the reimbursement rate is either.

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Originally Posted by Mr. Vker (Post 16323187)

Another inconsistency. I have just had it applied as a $100 towards my folio--like cash. Not a discount.

Yes, absolutely correct, it should be applied just like cash. I have had FDC have issues with how to apply BB and SS and Marriott Cheques to my folios, and often have to make calls to get that straightened out and to get proper rewards points and proper room nights credits.

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Originally Posted by Counsellor (Post 16325096)

I don't believe that is true. My understanding is that they *are* reimbursed, just not 100% of face value (in other words, maybe $80 credit for a $100 Bonus Buck).

....snip....

It is less than 100%, however, I do not know the correct reimbursement percentage, or whether it is consistent across all of the brands.

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Originally Posted by ohmark (Post 16326249)

It's not "officially" a coupon. It's a form of payment, just like a gift card.

BOGO certificates are a form of payment, and yes, Bonus Bucks, Premium Pounds, Savvy Savings, Marriott Cheques, Marriott Gift Cards should all be applied as payments, just as if you gave them CASH, and all qualify for MR points and room nights credits.