Platinum arrival gift [Merged threads]
#2911
Join Date: Sep 2015
Location: Singapore
Posts: 54
Marriott Guest Compensation
Has anyone received the Guest Compensation for not receiving their Arrival Gift?
As a Platinum Member I always opt for points as Arrival Gift when I check-in, but more often than not the points aren't automatically added to my account. I just called Marriott's central 800 number, who rewarded me the arrival gift points where they were missing.
I asked under what circumstance a guest would be eligible for the "Guest Compensation", and the representative told me "You would get that if you didn't get the points, and we (the helpdesk) also refuse to give them to you - which will never happen".
I am not satisfied with this answer - what is the purpose of promising $100 compensation if it will never be given?
As a Platinum Member I always opt for points as Arrival Gift when I check-in, but more often than not the points aren't automatically added to my account. I just called Marriott's central 800 number, who rewarded me the arrival gift points where they were missing.
I asked under what circumstance a guest would be eligible for the "Guest Compensation", and the representative told me "You would get that if you didn't get the points, and we (the helpdesk) also refuse to give them to you - which will never happen".
I am not satisfied with this answer - what is the purpose of promising $100 compensation if it will never be given?
#2912
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 785
Thats all par for the course
#2913
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I always tell the front desk I would like the points as the arrival gift, but more often than not the points don't appear in my account. I then call Marriott's central 800 number and they give me the arrival gift points for every stay where I didn't already get them (between 200 and 1000 points depending on brand/ country).
#2915
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
The $100 is if you're not offered a Plat amenity at check-in. Per T&C, you must raise the issue before you check-out.
It's not due if they offer you amenity but then the points don't post. The remedy there is just the points.
JW Mall of America refunded me $100 earlier this year though they technically were not required, as I did not realize I hadn't been offered an amenity until after I checked out.
It's not due if they offer you amenity but then the points don't post. The remedy there is just the points.
JW Mall of America refunded me $100 earlier this year though they technically were not required, as I did not realize I hadn't been offered an amenity until after I checked out.
#2916
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
#2917
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
#2918
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
Since points posting happens after check-out, there is no compensation if they don't post. FWIW - I've always thought they should double the PAG points if you have to call afterwards to get them manually posted.
Cheers.
#2919
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
In my experience, most of the time the front desk clerk will say -- particularly if I've checked in online with the Marriott application -- something like, "And for your welcome amenity, you want the points, right?" I always ask what the alternative is, in the event the property is exceeding the $10 coupon toward food and beverage. Only once has a property (the Marriott Detroit Airport) not offered me a choice. I collected the $100 via a check in the mail about a week later.
#2920
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,690
In my experience, most of the time the front desk clerk will say -- particularly if I've checked in online with the Marriott application -- something like, "And for your welcome amenity, you want the points, right?" I always ask what the alternative is, in the event the property is exceeding the $10 coupon toward food and beverage. Only once has a property (the Marriott Detroit Airport) not offered me a choice. I collected the $100 via a check in the mail about a week later.
In the olden days, I loved taking the F&B option and seeing what they would do with it, it varied from a less than quality Costco cheese tube and 10 crackers to a full fresh cut plate of fruit, cheese and full bottle of wine. If it came at all, probably just over 50% of the time (where I presume the $100 comp was initially designed to prevent). But if they were nice to me in any manner, I couldn't collect in good conscious.
Miss those days and that was the real spirit of a PAW, not 1/70th of a room night. Your opinion will vary!
Last edited by joshua362; Dec 10, 2017 at 9:24 am Reason: typo
#2921
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,695
Since it went to 500 points vs. the $10 F&B credit, I just automatically take the points. If I'm spending ten bucks at the hotel, I want to be earning points on them.
I suppose part of the problem is the seeming explosion in the platinum ranks due to things like rollover nights. Hotels that used to see only a few platinum check-ins per day now seem to be swamped with them. Am I the only person who's noticed over the past couple of years that whenever I'm waiting to check in it seems like the front desk clerks are thanking everyone for being a platinum member and asking what PAG they want?
#2922
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
While I'm okay with the points, getting about 25k in PAG points a year, I did like some of the old Welcome Gifts. About twelve or so year ago, a hotel gave a tin of really good waffle cookies in very sturdy, heavy pretty tin. I still use the tin today.
#2923
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
500 points is less than $5. This is one place I'd love to see Marriott follow SPG, which gives a Plat amenity that's 3x Marriott's (500 SPG).
I take the points if traveling on business, the $10 F&B for personal travel.
I take the points if traveling on business, the $10 F&B for personal travel.
#2924
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,695
Watch out, Kacee. According to some people here, that kind of behavior means you're a dishonest thief stealing from your company and screwing over its shareholders, and should be immediately fired with prejudice.
#2925
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Nobody is saying that. If Marriott offered two rates for the same room, one with the PAG and one without, choosing the higher one to get the PAG would be stealing. If the points are included in the only rate, as they are, it is not stealing. Hopefully you already know that difference, but it's obvious that the truth is being blurred to justify stealing.