Excellent Customer Service
 

I'd like to post two events that have really warmed me to Marriott, and I'll be sticking with them for a while now due to their excellent customer service.

I recently went to California for business, and accidentily took a taxi to the wrong Marriott (Fairfield Inn). The Courtyard nearby was able to use their shuttle and pick me up from the Fairfield Inn at no charge.

Also, I was on the phone with customer service, and I had stayed twice at a hotel for two weeks recently, yet I missed the Megabonus promotion from last year (two stays paid with a Visa for a free night). CS gave me points equal to a stay in a Cat 4 hotel.

These two acts show that Marriott values me as a customer, and I'll be sticking with them as one of my to-go hotels. Good show!

If it's not too much trouble I'd recommend sending feedback about your experiences (MI rewards associates for guest feedback and uses negative feedback to identify areas to improve)

You can send feedback via marriott.com or send Bill and letter via USPS to:
J Willard Marriott Jr.
Chairman/CEO
Marriott International, Inc.
10400 Fernwood Road
Bethesda, MD 20817-1102

Marriott can certainly track the associate you spoke with regarding the mega bonus, and all GM's love receiving notes from HQ's about great guests experiences

Had a similar experience with the mega bonus - easily had my nights in...until the blizzards started. Instead I ended up 1 short - would have done a mattress run on the last night, but another blizzard kept me home.

On the Monday following the mega's end, I did have a res - and the CL's here on FT were kind enough to credit me and issue the points.

Kudos to Marriott for another great customer experience!

Do you just send the email back via this link?

Yes that is the link (but no not the link I use - I still send my feedback via internal channels, still have many friends on the "inside" although their ranks are getting thinner and thinner as the years go by and each reorg doesn't help either)