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5000 Point Bonus Offer
This was a targeted campaign. I made about 10 reservations before the 12/20 cutoff and just completed by second stay. Please take a quick read and let me know your thoughts:
*** Take advantage of this exclusive offer for our valued Marriott Rewards® members! Stay at the Renaissance® Blackstone Chicago Hotel and receive great rates and 5,000 Bonus Points! Exclusive Points offer includes: * Rates from $139 * 5,000 Bonus Points Reserve your stay before December 20th for stays through February 28, 2011, and receive 5,000 Marriott Rewards points. Discover this legendary hotel in the heart of Chicago, just steps away from top attractions. BOOK TODAY - offer only available for stays through February 28, 2011. *** Does this give you the impression that is a ONE TIME bonus? Or that it applies to EACH stay made under these conditions and completed before 2/28? I received the 5000 points on my first stay but not my second. |
It reads: 'Reserve your stay' and not 'Reserve your stays'. I agree it should probably read 'this is a one-time bonus', but I guess I would have assumed it's one-time after reading this. It certainly leaves room for interpretation and calling MR will probably get you the 5k points for the 2nd stay, but not the remaining 8.
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"Reserve your stay before December 20th for stays through February 28, 2011"
That sure sounds like multiple stays to me. |
I read it as 5k one-time, mainly as these offers always state "per stay" if it is a per stay bonus (though you have no way of knowing this as a "typical" customer) - and also as the top headline says "receive great rates and 5,000 Bonus Points!" - so no "per stay" here either, or "up to XXk points". You can however try and dispute it and may have some success as it could have been worded more clearly.
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I spoke with the property management and it IS 5000 points per stay!
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Originally Posted by lucycan
(Post 15617997)
This was a targeted campaign. I made about 10 reservations before the 12/20 cutoff and just completed by second stay. Please take a quick read and let me know your thoughts
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I absolutely love this hotel! Enjoy if you stay there and be sure to check out the ballroom. A lot of history in that hotel!
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