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-   -   Official Upgrade Policy (https://www.flyertalk.com/forum/marriott-rewards/1162852-official-upgrade-policy.html)

CJKatl Jan 18, 2014 10:48 am


Originally Posted by DrivingRain (Post 22178135)
got it. great, thanks. they're selling club for the wknd, so it seems to be open.

You would think. Not so much.

Check the sticky at the top of the Marriott Forum or call the hotel directly and ask. I was at a hotel this weekend that had the lounge open all weekend, but it wasn't staffed or restocked. You could get a Diet Pepsi or water, but that was about it.

The hotel might think a room with a bathrobe warrants a higher rate, even if the lounge is closed.

kmwjes Jan 18, 2014 10:49 am

would still call the hotel directly to confirm that the concierge lounge is open on the weekend. I have experienced a misleading concierge level room bookable for a weekend reservation. The room IS located on the concierge level however the lounge is closed.

joshua362 Jan 18, 2014 10:52 am


Originally Posted by DrivingRain (Post 22178135)
got it. great, thanks. they're selling club for the wknd, so it seems to be open.

If club access is important to you, CALL and VERIFY that the lounge is open. Very common for Marriott & Sheraton to sell "club/concierge" level ROOMS (at a premium) on the web site but close the lounge for the weekend. Been there several times!

joshua362 Jan 18, 2014 10:54 am

Funny (or sad) that 3 of us said essentially the same thing in the space of 5 minutes without knowing of the duplication !:p:(

DrivingRain Jan 18, 2014 11:16 am


Originally Posted by joshua362 (Post 22178205)
Funny (or sad) that 3 of us said essentially the same thing in the space of 5 minutes without knowing of the duplication !:p:(


Indeed! Thx to all above, I called and they said is open and fully functional...except no cocktails. That corroborates with the rate rules for a Club booking; a cut and paste is below.

Special Benefits
This room features Concierge lounge access
Open: Sun-Sat, Open: 7 days a week
Closed: select holidays
Complimentary food:
- midday snack
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Complimentary business services
Complimentary cocktails offered Sun - Thu
Complimentary beer and wine offered Fri - Sat

SkiAdcock Jan 18, 2014 11:39 am


Originally Posted by DrivingRain (Post 22178288)
Indeed! Thx to all above, I called and they said is open and fully functional...except no cocktails. That corroborates with the rate rules for a Club booking; a cut and paste is below.

Special Benefits
This room features Concierge lounge access
Open: Sun-Sat, Open: 7 days a week
Closed: select holidays
Complimentary food:
- midday snack
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Complimentary business services
Complimentary cocktails offered Sun - Thu
Complimentary beer and wine offered Fri - Sat

That's kind of interesting. Sounds like the lounge is fully open, with the exception of only beer & wine being offered on Friday-Sat vs. full bar. Which property is it?

Oh - and as others said, either call the property to confirm or check the exec lounge sticky:

http://www.flyertalk.com/forum/13849211-post1.html

Cheers.


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