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-   -   Marriott CEO: U.S. unfriendly to travelers (https://www.flyertalk.com/forum/marriott-rewards/1156172-marriott-ceo-u-s-unfriendly-travelers.html)

Hannibal Lecter Dec 4, 10 12:43 pm

Marriott CEO: U.S. unfriendly to travelers
 
Hotel-chain executive says inhospitable policies are very costly
http://www.marketwatch.com/story/mar...ble-2010-11-30

AMA Dec 4, 10 1:26 pm

Good article. Common sense, which means it won't go far in DC.

With all of the bad press about getting groped at airport security these days, I'd guess tourists aren't gonna think of the U.S. as their first choice.

beardedgeologist Dec 4, 10 1:29 pm

... and charging for ESTA...

simong Dec 5, 10 12:03 am


Originally Posted by beardedgeologist (Post 15381228)
... and charging for ESTA...

Indeed which was lobbied for by.. Marriott :rolleyes:

CarolDisney1 Dec 5, 10 1:37 pm

Heck they don't even want to let the citizens back in. If there is a way to be less "user friendly" immigration can find it!

Smart Monkey Dec 5, 10 3:10 pm

I don't think the 14USD for the ESTA will put too many people off visiting the US when it usually costs from 600USD plus to fly from Europe and more if visiting from Asia.

SM

Fredrik74 Dec 5, 10 3:31 pm


Originally Posted by Smart Monkey (Post 15386832)
I don't think the 14USD for the ESTA will put too many people off visiting the US when it usually costs from 600USD plus to fly from Europe and more if visiting from Asia.

SM

It's not the costs. It's what the US government thinks of visitors.

bdschobel Dec 6, 10 12:32 pm

Mr. Marriott is absolutely correct. Maybe somebody will listen to him.

Bruce

pinniped Dec 6, 10 6:56 pm

I don't disagree with the article, but Marriott itself is becoming less and less hospitable as time passes. Costly, inhospitable policies?!? I can list a few of those... ;)

cyberdad Dec 6, 10 7:18 pm


Originally Posted by bdschobel (Post 15392703)
Mr. Marriott is absolutely correct. Maybe somebody will listen to him.

Bruce

+1

TrojanHorse Dec 7, 10 3:57 am


Originally Posted by pinniped (Post 15395299)
I don't disagree with the article, but Marriott itself is becoming less and less hospitable as time passes. Costly, inhospitable policies?!? I can list a few of those... ;)

you beat me too it

pot kettle black

nsane1 Dec 7, 10 5:57 pm

Good common-sense article, however, I don't feel over "loved" going anywhere in Europe, especially Paris. But true, it's not hard to get in...

pinniped Dec 7, 10 6:10 pm

I've never had a bad experience in Paris, but to me I think the underlying point is this: I've never planned a vacation or business trip based on my perceptions of the destination country's airport security or immigration logistics. As long as I knew I would be permitted to enter, then it was a nonissue.

Canadians always grill the hell out of me. Brits can be kind of tough, but they freely allow American citizens to use their fast-track, so it's no longer an issue. French and Germans have never really asked me any questions. The guy in Bermuda seemed highly concerned what hotel I was planning on staying in. The Mexicans have always been very friendly and efficient.

But none of this has ever really impacted my travels. It's not like I've done fewer Canadian trips than I otherwise would have if their guys never asked me any questions. It's not like I'm planning extra trips to places I wouldn't otherwise go because of friendly airport security people.

Again, I don't disagree with the basic premise that we shouldn't be unnecessarily d*ckish, but I question any dramatic assertion that billions of dollars have been lost because of it.

Helsinki Flyer Dec 8, 10 2:47 am

Its not that most Europeans have difficulties entering the US. The 15$ for ESTA is peanuts, but that too sends a negative signal. Its the Chinese, Indians and the rest who are not in the visa waiver program. Youd need them to visit more often. The ones that are only visiting and not trying to stay illegally would spend serious money.

TuxTraveller Dec 8, 10 3:03 am

I know from speaking to family and friends that they avoid the US for Europe-LatAm trips where in the past they used to always transit in the US. I often find myself doing the same and everyone is happy to even pay a premium to avoid the US.

Despite the ESTA fee being tiny, it is the message that it sends. I have another 2 years free as I renewed mine the day before the fee was introduced, but I still only travel to the US if that is my final destination (or part of a MR).

I can't speak for all europeans, but I definitely think we're talking a quite significant amount of travel spend that's going elsewhere due to the attitude of US immigration and the policies that support it!


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