Dec 30, 2015, 10:18 am
Last edit by: rustykettel
Ten (10) Elite Nights are given for each meeting held in a participating hotel under the "Rewarding Events" program. See below for non-participating brands. Information about the Rewarding Events program may be found at https://www.marriott.com/meeting-eve...els/rewards.mi
The 10 elite nights per meeting are independent of any hotel rooms booked in conjunction with the meeting. In fact, no hotel rooms have to be booked as part of the meeting in order to receive credit for 10 elite nights.
Although the Rewarding Events webpage refers to room nights for meeting participants, the most important section is the one that states 10 Elite Nights, regardless if you or your guest is paying for it
In general, a written contract is required (or should be obtained). In many cases, the meeting is booked through a central Marriott group sales office instead of directly with a hotel. If booked through a central Marriott group sales office, there is a three-page contract that makes reference to the Rewarding Events program on page 2 of the agreement. A MR member number should be included in this area of the contract by the group sales office.
FAQs:
Q: What brands participate in the Rewarding Events program?
A: AC Hotels by Marriott, Aloft, Autograph Collection, Courtyard by Marriott, Delta Hotels by Marriott, EDITION, Element, Fairfield by Marriott, Four Points by Marriott, Gaylord Hotels, JW Marriott, LeMéridien, The Luxury Collection, Marriott Hotels, Marriott Vacation Club, Moxy Hotels, Protea Hotels by Marriott, Renaissance Hotels, The Ritz-Carlton, Sheraton, St. Regis, Tribute Portfolio, W Hotels, & Westin.
Residence Inn by Marriott, TownePlace Suites, & Marriott Executive Apartments do not participate in the program.
Q: How do I find a hotel that participates?
A: Click on the link to the Rewarding Events page and then in the "Plan" section of the page click on the "Find a Hotel" box. Enter the city you'd like to have your meeting in, purpose of event (Business) and then check the "I need meeting/event space" box. Enter the size of your meeting (2 attendees should work) and then click the "Find" box. Leave the start date and end date blank. A list of potential hotels will be shown. The smallest meeting room is not usually shown online --- you may need to call each hotel to find out which one has a boardroom or other small meeting room. Once you've found a small meeting room, then request a quote online.
Q: How quickly will Marriott respond with a quote?
A: Usually within a day or two --- and usually via email. The email should contain a telephone number of the group sales contact. Give them a call and tell them you'd like to follow up on the quote and you're interested in booking the smallest room available for a 2 person meeting for an hour. If they quote a price that's higher than you want to pay, ask them if they can get approval for a lower priced meeting (e.g., a recent quote was for $75 for an 8 hour use of a CY boardroom). They accepted a counter of $50 for a one-hour meeting in the room (plus service charge plus local sales tax). Urban hotels may charge significantly higher rates for meeting space than a smaller, less congested city.
Q: Is a contract required?
A: The terms of the program suggest "yes" --- although there are reports that 10 elite nights have been granted without contracts. A best practice would be to obtain a contract.
Q: How long do points and EQNs take to post after the event is over?
A: Generally, this takes 3+ business days. According to Marriott, it can take 15 business days. If you do not see anything post after 15 business days, contact the hotel before contacting Marriott customer support. The hotel has to be the one to post it.
You will get an e-mail with a subject line Your Rewarding Events Award has Posted: EVENT NAME
Q: Will the hotel know what I am talking about when I say points and elite night credits?
A: Probably not. They may know about the rewarding events points being 3x per dollar spent, but not always. Usually they know of only the Marriott system (Group Posting Tool) where they input how much you spent and when. This is done after the event and is usually authorized by the sales or general manager.
Q: The contract doesn't say anything about points, will I still earn them?
A: YMMV but so far all the electronic contracts from the website state it, but some fail to read it. The paper contracts usually talk about points, but some reports that they don't, but still post. Remember this is a Marriott Rewards benefit that the hotels don't seem to be footing the bill for.
The 10 elite nights per meeting are independent of any hotel rooms booked in conjunction with the meeting. In fact, no hotel rooms have to be booked as part of the meeting in order to receive credit for 10 elite nights.
Although the Rewarding Events webpage refers to room nights for meeting participants, the most important section is the one that states 10 Elite Nights, regardless if you or your guest is paying for it
In general, a written contract is required (or should be obtained). In many cases, the meeting is booked through a central Marriott group sales office instead of directly with a hotel. If booked through a central Marriott group sales office, there is a three-page contract that makes reference to the Rewarding Events program on page 2 of the agreement. A MR member number should be included in this area of the contract by the group sales office.
FAQs:
Q: What brands participate in the Rewarding Events program?
A: AC Hotels by Marriott, Aloft, Autograph Collection, Courtyard by Marriott, Delta Hotels by Marriott, EDITION, Element, Fairfield by Marriott, Four Points by Marriott, Gaylord Hotels, JW Marriott, LeMéridien, The Luxury Collection, Marriott Hotels, Marriott Vacation Club, Moxy Hotels, Protea Hotels by Marriott, Renaissance Hotels, The Ritz-Carlton, Sheraton, St. Regis, Tribute Portfolio, W Hotels, & Westin.
Residence Inn by Marriott, TownePlace Suites, & Marriott Executive Apartments do not participate in the program.
Q: How do I find a hotel that participates?
A: Click on the link to the Rewarding Events page and then in the "Plan" section of the page click on the "Find a Hotel" box. Enter the city you'd like to have your meeting in, purpose of event (Business) and then check the "I need meeting/event space" box. Enter the size of your meeting (2 attendees should work) and then click the "Find" box. Leave the start date and end date blank. A list of potential hotels will be shown. The smallest meeting room is not usually shown online --- you may need to call each hotel to find out which one has a boardroom or other small meeting room. Once you've found a small meeting room, then request a quote online.
Q: How quickly will Marriott respond with a quote?
A: Usually within a day or two --- and usually via email. The email should contain a telephone number of the group sales contact. Give them a call and tell them you'd like to follow up on the quote and you're interested in booking the smallest room available for a 2 person meeting for an hour. If they quote a price that's higher than you want to pay, ask them if they can get approval for a lower priced meeting (e.g., a recent quote was for $75 for an 8 hour use of a CY boardroom). They accepted a counter of $50 for a one-hour meeting in the room (plus service charge plus local sales tax). Urban hotels may charge significantly higher rates for meeting space than a smaller, less congested city.
Q: Is a contract required?
A: The terms of the program suggest "yes" --- although there are reports that 10 elite nights have been granted without contracts. A best practice would be to obtain a contract.
Q: How long do points and EQNs take to post after the event is over?
A: Generally, this takes 3+ business days. According to Marriott, it can take 15 business days. If you do not see anything post after 15 business days, contact the hotel before contacting Marriott customer support. The hotel has to be the one to post it.
You will get an e-mail with a subject line Your Rewarding Events Award has Posted: EVENT NAME
Q: Will the hotel know what I am talking about when I say points and elite night credits?
A: Probably not. They may know about the rewarding events points being 3x per dollar spent, but not always. Usually they know of only the Marriott system (Group Posting Tool) where they input how much you spent and when. This is done after the event and is usually authorized by the sales or general manager.
Q: The contract doesn't say anything about points, will I still earn them?
A: YMMV but so far all the electronic contracts from the website state it, but some fail to read it. The paper contracts usually talk about points, but some reports that they don't, but still post. Remember this is a Marriott Rewards benefit that the hotels don't seem to be footing the bill for.
Platinum Status in Eight Days and $800 - No Stays Required
Apr 7, 2018, 11:13 am
#1981
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Escalate with MR and name names of people you spoke with. Expect the first response to side with the property as first line CSRs tend to go that route so they don't have to do the research. If you get any pushback, ask for a supervisor or make contact with corporate and not customer support.
Marriott Guest Experience Supervisor Escalation <[email protected] >
Apr 7, 2018, 11:31 am
#1982
Join Date: Apr 2004
Location: Toronto
Programs: AC SE 1MM, Bonvoy Lifetime Titanium Elite
Posts: 913
You should also check your contract to see what it said about relocations, etc.
Marriott Guest Experience Supervisor Escalation <[email protected] >
Marriott Guest Experience Supervisor Escalation <[email protected] >
Escalate with MR and name names of people you spoke with. Expect the first response to side with the property as first line CSRs tend to go that route so they don't have to do the research. If you get any pushback, ask for a supervisor or make contact with corporate and not customer support.
Apr 7, 2018, 1:06 pm
#1983
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At the very minimum, you were due compensation for being walked to another property. On top of that they broke a legal contract. Some hotels insert a provision that allows them to relocate you in rebooking, but many don't. I think this is a major issue. Were the rates at the Wyndham the same as the Renaissance? If the rates were/are lower and you weren't refunded then that's another issue.
Apr 8, 2018, 6:01 am
#1984
Join Date: Oct 2004
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As soon as staff uses the Group Posting Tool, the points post and then the nights follow automatically. Any "takes X days" is merely to give staff time to use the tool. Instead of guessing or hoping, it is much easier to simply ask staff in writing and in advance, "can you confirm you will use the group posting tool within a day of my meeting to post my meeting points?" (Nights post automatically after the meeting points show, so need to ask about those). If they won't confirm this, then juthen just move on to another property. There are plenty of properties that will be straight up with you and tell you when the designated person uses the group posting tool. I've had some properties offer to do it the same day right after my meeting and other times it will take until the next business day. Sometimes they told me that the designated staff member will not be back in the office for X days, and it will need to wait until a specific day, but as long as I have that in writing I am fine with it.
Apr 8, 2018, 6:26 am
#1985
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As soon as staff uses the Group Posting Tool, the points post and then the nights follow automatically. Any "takes X days" is merely to give staff time to use the tool. Instead of guessing or hoping, it is much easier to simply ask staff in writing and in advance, "can you confirm you will use the group posting tool within a day of my meeting to post my meeting points?" (Nights post automatically after the meeting points show, so need to ask about those). If they won't confirm this, then juthen just move on to another property. There are plenty of properties that will be straight up with you and tell you when the designated person uses the group posting tool. I've had some properties offer to do it the same day right after my meeting and other times it will take until the next business day. Sometimes they told me that the designated staff member will not be back in the office for X days, and it will need to wait until a specific day, but as long as I have that in writing I am fine with it.
Here is what the contract normally states:
REWARDS PROGRAM – QUALIFIED FOR REWARDING EVENTS
Approximately (10) business days after the conclusion of the Event (provided that the Event is not cancelled and ____________________________ has otherwise complied with the material terms and conditions of this Agreement), the Hotel will either award Points or submit an award for airline miles to the Member(s) identified below:
The Rewarding Events program is only available to qualified Marriott Rewards Program members. Rewarding Events is not available in certain circumstances, including (1) for any government employee or official booking a government event (U.S. government event or non-U.S. government event); (2) for any employee of a state-owned or state-controlled entity (“SOE”) booking an event on behalf of the SOE; or (3) for any other planner or intermediary when booking an event on behalf of a non-U.S. governmental entity or non-U.S. SOE.
In addition, Rewarding Events is available only if ____________________________’s own policies permit the Member identified below to receive Rewarding Events points or airline miles for the Event.
The number of Points or airline miles to be awarded shall be determined pursuant to the Rewards Program Terms and Conditions, as in effect at the time of award. The Rewards Program Terms and Conditions are available on-line at marriottrewards.com, and may be changed at the sole discretion of the Rewards Program at any time and without notice.
The Member identified below to receive either Points or airline miles may not be changed without such Member’s prior written consent. By inserting the airline mileage account information, the Member elects to receive airline miles rather than Points. All Rewards Program Terms and Conditions apply.
Approximately (10) business days after the conclusion of the Event (provided that the Event is not cancelled and ____________________________ has otherwise complied with the material terms and conditions of this Agreement), the Hotel will either award Points or submit an award for airline miles to the Member(s) identified below:
The Rewarding Events program is only available to qualified Marriott Rewards Program members. Rewarding Events is not available in certain circumstances, including (1) for any government employee or official booking a government event (U.S. government event or non-U.S. government event); (2) for any employee of a state-owned or state-controlled entity (“SOE”) booking an event on behalf of the SOE; or (3) for any other planner or intermediary when booking an event on behalf of a non-U.S. governmental entity or non-U.S. SOE.
In addition, Rewarding Events is available only if ____________________________’s own policies permit the Member identified below to receive Rewarding Events points or airline miles for the Event.
The number of Points or airline miles to be awarded shall be determined pursuant to the Rewards Program Terms and Conditions, as in effect at the time of award. The Rewards Program Terms and Conditions are available on-line at marriottrewards.com, and may be changed at the sole discretion of the Rewards Program at any time and without notice.
The Member identified below to receive either Points or airline miles may not be changed without such Member’s prior written consent. By inserting the airline mileage account information, the Member elects to receive airline miles rather than Points. All Rewards Program Terms and Conditions apply.
Apr 9, 2018, 6:20 pm
#1986
Join Date: Sep 2017
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Posts: 1,073
who here thinks with the new merger details leaked, this loophole is gonna get pillaged? with the prior program, this strategy had good but niche use. now, hitting PP75 would be a target for many. AMB100 $20k will probably get no love tho.
Last edited by GundamWing01; Apr 10, 2018 at 2:28 am
Apr 9, 2018, 6:42 pm
#1987
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On my platinum-premier status kit that Marriott mailed me, it specifically advertised how to get status through events for future years. Yes, some people get status through the absolute minimum number of events -- spending the least amount of money -- but this is a well-established part of both the legacy Marriott and legacy SPG programs. Many event planners also get the points as part of their compensation.
Last edited by bdschobel; Apr 10, 2018 at 4:43 am Reason: Removed quote
Apr 9, 2018, 8:31 pm
#1988
Join Date: Mar 2015
Location: CLE -> BNA
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Posts: 312
DoC is now reporting that all tiers will have a minimum spend requirement (above Silver). If true, that greatly devalues the benefit of meetings.
Last edited by bdschobel; Apr 10, 2018 at 4:43 am Reason: Removed quote
Apr 9, 2018, 8:44 pm
#1989
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Apr 10, 2018, 12:23 am
#1990
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As my boss like to say, "those who know can't tell, and those who tell don't know." So at this point we don't know if spend requirements will apply to all tiers (or perhaps waived for Silver credit card holders and Gold UA status matchers).
For me the issue has never been spend (for airlines or hotels) as I tend to have a few costly trips at expensive properties, rather than many nights at ghetto Fairfields. In fact I might be more tempted to take advantage of the Rewarding Events loophole by booking a few cheap meetings, as I would highly value the suite upgrade certs and lounge access.
For me the issue has never been spend (for airlines or hotels) as I tend to have a few costly trips at expensive properties, rather than many nights at ghetto Fairfields. In fact I might be more tempted to take advantage of the Rewarding Events loophole by booking a few cheap meetings, as I would highly value the suite upgrade certs and lounge access.
Apr 10, 2018, 2:35 am
#1991
Join Date: Sep 2017
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On my platinum-premier status kit that Marriott mailed me, it specifically advertised how to get status through events for future years. Yes, some people get status through the absolute minimum number of events -- spending the least amount of money -- but this is a well-established part of both the legacy Marriott and legacy SPG programs. Many event planners also get the points as part of their compensation.
Apr 10, 2018, 8:35 am
#1992
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
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Apr 10, 2018, 8:48 am
#1993
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Apr 10, 2018, 1:15 pm
#1994
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Well, I just did a $25,000 event with SPG. So, if it's revenue-based effective immediately, I just hit the purported $20,000-threshold for the purported new top-level ambassador status. Year-to-date, I've done over $100,000 in events. I'll do at least another $75,000 before December.
Apr 11, 2018, 8:44 am
#1995
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I wouldn't automatically assume that meeting spend will count towards the $20k