Originally Posted by nachosdelux (Post 22603494)

Lessons learned:

1. Get a separate contract for each meeting.
2, Have the contract state that you will get 10 nights credit for the meeting. If it is not in the contract, have it revised.
3. When you pay for the meeting, get a receipt. Make sure the front desk clerk knows how to code it as a meeting. If not, get the front desk supervisor/manager to assist.
4. Get the names of everyone you deal with and document it.
5. It took 2-3 business days for the nights to post if everything was done properly.
6. If the 10 nights do not post, it is best to deal with the hotel (management) directly, since Marriott Rewards cannot post the nights for them.

Originally Posted by nachosdelux (Post 22603494)

I posted in this thread a couple years back about similar problems at 1 property. It took months and months to get it resolved - very frustrating.

Lessons I learned:

1. Get a separate contract for each meeting.
2, Have the contract state that you will get 10 nights credit for the meeting. If it is not in the contract, have it revised.
3. When you pay for the meeting, get a receipt. Make sure the front desk clerk knows how to code it as a meeting. If not, get the front desk supervisor/manager to assist.
4. Get the names of everyone you deal with and document it.
5. It took 2-3 business days for the nights to post if everything was done properly.
6. If the 10 nights do not post, it is best to deal with the hotel (management) directly, since Marriott Rewards cannot post the nights for them.

Originally Posted by nachosdelux (Post 22603494)

I posted in this thread a couple years back about similar problems at 1 property. It took months and months to get it resolved - very frustrating.

Lessons I learned:

1. Get a separate contract for each meeting.
2, Have the contract state that you will get 10 nights credit for the meeting. If it is not in the contract, have it revised.
3. When you pay for the meeting, get a receipt. Make sure the front desk clerk knows how to code it as a meeting. If not, get the front desk supervisor/manager to assist.
4. Get the names of everyone you deal with and document it.
5. It took 2-3 business days for the nights to post if everything was done properly.
6. If the 10 nights do not post, it is best to deal with the hotel (management) directly, since Marriott Rewards cannot post the nights for them.

Originally Posted by danola (Post 22606513)

I think this lack of consistency stems from lack of experience (also training), some hotels go through this process daily and they are good at it but some do it very seldom, so they don't know the codes, they forget to write important things in the contract. So be alert, be prepared and raise the flag when you need to.

Originally Posted by tracon (Post 22688786)

Had my "meeting" in December.

Nothing posts. I call the hotel in February. They will work on it. Nothing posts.
Mid march I call the Elite line. They call the hotel. Hotel apologizes and they will work on it. Nothing posts.

I the Elite line last week. They call the hotel. Points post the next day. The nights don't.

I call the Elite line this morning. After a few minutes on hold, I'm told they have changed my status back to gold and a new card will be mailed. I login to my account and status has changed to gold.

There is hope!

Originally Posted by SacTownGuy (Post 22689575)

Was it worth the hassle?

Originally Posted by nachosdelux (Post 22603494)

I posted in this thread a couple years back about similar problems at 1 property. It took months and months to get it resolved - very frustrating.

Lessons I learned:

1. Get a separate contract for each meeting.
2, Have the contract state that you will get 10 nights credit for the meeting. If it is not in the contract, have it revised.
3. When you pay for the meeting, get a receipt. Make sure the front desk clerk knows how to code it as a meeting. If not, get the front desk supervisor/manager to assist.
4. Get the names of everyone you deal with and document it.
5. It took 2-3 business days for the nights to post if everything was done properly.
6. If the 10 nights do not post, it is best to deal with the hotel (management) directly, since Marriott Rewards cannot post the nights for them.

Originally Posted by MileageGoblin (Post 22663547)

That's actually missing that the MR number needs to be on contract. Per T&C: 4. A signed group or catering contract with the hotel sales department is required and must include the Member’s Rewards Program Membership Number. I just write it next to my name if its left off.

Items #2 and 3 aren't needed. #4 is just helpful in case things fall through. And for #5, I've gotten it uploaded the morning of the first business day thereafter. Depends on how good the property sales manager is.

Originally Posted by njcommodore (Post 22955641)

I've got my first meeting planned this week at a hotel that I might have more at in the future. My contract has the points listed but not the nights. I asked the hotel about this and the meeting coordinator said that nights come from corporate (which I don't think is correct based on posts here). I looped in the corporate meetings rep who referred me to the local rep for this meeting. Neither seems to be able to give me an answer. Will I likely be ok on this?

Originally Posted by nachosdelux (Post 22956126)

I'm pretty sure that the nights will only post if the hotel codes the meeting properly in their system (when you pay/get a receipt)

I had problems in the past getting (the 10 meeting) nights credited, and each time it was the hotel that had to fix it, not corporate or Marriott Rewards customer service.

If the contract does not mention the 10 nights credit, I would ask them to revise it. That way is you have a problem down the road, it (hopefully) makes it easier to resolve.

Originally Posted by njcommodore (Post 22955641)

I've got my first meeting planned this week at a hotel that I might have more at in the future. My contract has the points listed but not the nights. I asked the hotel about this and the meeting coordinator said that nights come from corporate (which I don't think is correct based on posts here). I looped in the corporate meetings rep who referred me to the local rep for this meeting. Neither seems to be able to give me an answer. Will I likely be ok on this?

Originally Posted by tracon (Post 22688786)

Had my "meeting" in December.

Nothing posts. I call the hotel in February. They will work on it. Nothing posts.
Mid march I call the Elite line. They call the hotel. Hotel apologizes and they will work on it. Nothing posts.

I the Elite line last week. They call the hotel. Points post the next day. The nights don't.

I call the Elite line this morning. After a few minutes on hold, I'm told they have changed my status back to gold and a new card will be mailed. I login to my account and status has changed to gold.

There is hope!

Originally Posted by TommyC80 (Post 22958042)

If you can't get to Platinum the old fashioned way then you're not staying at Marriott properties enough for it to matter anyway. Other than the bonus points it's relatively useless (and arguably the bonus points don't amount to much if you're not a heavy traveler anyway)