Chase MR Supervisor .
 

:td:I need to speak a supervisor / troubleshooter at Chase MR immediately. I have a problem with my account an I need to speak to a Manager of some authority to release the account ASAP.

Can someone get me in touch with a Vice President or high level manager that can release my account that has a hold TODAY!

Customer service is giving me the typical roadblock.

All of this for a $15 late payment.

No way to treat a loyal customer.

Thanks in advance.

This sounds more like a credit card issue than a Marriott issue.

Bobette

Sorry to hear of your difficulties, but if reg cust service can't help you next step is a supervisor at Chase, as this is is a cc problem not a Marriott Rewards problem. You might want to do a search on this forum to see if any contact info is listed, or even try google.

Good luck.

Cheers.

Yes Virginia there is a Santa Claus!
 

:p

I got in touch with a nice lady at the Executive Offices. That was the key to unlock the back door.

The run of the mill customer service call centers just can't handle the needs of a loyal customer.

This is sad...

I will try to detail my experience later. Happy to say my problem has been resolved.

All for a lousy $15 late payment. This was the total on my account, not the minimum payment.

Yes I said $15 vs a Billion Dollar banking institution!

Chase needs some common sense handed to their system.

I still feel like Chase just does not get it!
 

Fact: I always pay my balance in FULL , plus some extra $ due to rounding every month. Statement cycle closes on the 10th of the month and I usually check the account online. Last Month for whatever reason I did not check my online acct until yesterday. I saw the overdue amt, penalty, interest. I admit I was in error upon speaking to CS. 1st level said sorry no can do, Second level with more persuasion removed the penalty, and late interest.

Up to now online or Customer Service has not told me that my acct was frozen until they get paid. I go to use card for over the phone transaction today. Sorry denied. OK I will call back later after I check with Chase. Call Chase and make payment over phone, but we can't do anything until midnight when you check clears. Let me speak to your manager. Sir I am a CS manager. But you don't understand all of this for $15. This goes on for about 15 mins.

After some detective work on Google I found my way to the Executive Suite at CMB. A very nice lady did some legwork and dotted her I's and crossed her T's and released the acct.

Now I am a happy camper.

BUT I must admit that this experience has me reviewing my options with regards to using the Marriott rewards card from CMB.

While I have 3 Chase cards due to collecting points the hard, sad fact I learned many moons ago is that Chase customer services hates you and wants you dead.

I once tried banging my head against a wall trying to get to a supervisor (and then past that supervisor) to no avail. It became obvious pretty quickly that they aren't mandated to handle complaints - merely contain them so that the costs of processing customer contacts are kept at an 'acceptable' level. The one thing I have learned is that I get far, far superior and knowledgeable service via webform when I'm logged in via the internet - although webforms back and forth are no way to have detailed dialog on complex issues.

Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaE71-2/300.21.012; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)

well then you're probably not going to have a miles/hotel earnings card unless you go w/ amex or diners, because chase does most of the airline and hotel earning cards glad you got your hold lifted. Cheers.

Go onto Chase.com and set up Auto Bill Pay to pay your statement balance. The payment posts automatically to your CC the evening of your payment due date, and to your bank the following day's cycle.

I do this for 2 Chase Visa cards and have had no worries or problems in the past few years that this feature has been available. The nice thing about this is, if during the period between the statement closing date and the payment due date there are returns or other credits to your account, Auto Bill Pay treats these as payments and your actual payment ends up being your closing balance less those amount(s).

I'm always concerned about this. I don't want a situation where a credit is issued but then they charge me interest on the amount of the return or credit since I didn't pay the statement balance.

I've only had one problem with "non payment". A few months after I got the MR Visa, I paid what I thought was the full balance. It turns out the prior month's statement balance was within a few dollars of the current month's. I paid the prior month's statement balance instead of the current month's by mistake, and the payment posted to the previous month's statement. I managed to catch it a day after the due date and paid the remaining amount of the statement balance. Fortunately customer service was able to reverse the late charge as a payment > minimum amount due had been applied. Ever since that time, I've always waited ~3 business days after the statement closing to make sure things are settled and transactions are posting for the current cycle. Also, this waiver of the late charge happened back in early 2006, so they might not be as willing to do such things now.

If you want a trick to bypass the voice prompts, call the international collect number on the back of the card. It has always immediately put me in touch with a real person without prompts.

The reality is you'll never get to an actual supervisor. They may tell you the person is a supervisor but it's really just another rep ;)