Will an error rate be honoured?
 

So I made a quick booking a few weeks back for a colleague and myself for a stay at a FI. I didn't pay too much attention at the time. While going through my confirmations for next week. I discovered that my nightly rate is listed as $1.XX for four nights.

Just curious if anyone has had any experience with obvious error rates, I can only assume that someone moved the decimal point and the rate should be 134.00/night.

Looking for any experiences with this at other properties. I did check and the rate is no longer available.

Lucky you! Enjoy your $1 stay ... no questions, they won't charge you more than they confirmed. Check the status online just to make sure (make screenshots!).

When I pulled up the two reservations today I was kind of shocked to see the price. The part I had to laugh about was the fact that if I didn't notify them by 6pm day of arrival and didn't show, they would charge my CC $1.75 penalty!!

I printed copies and will have them with me. Good to know the rate should be honoured.

Would be nice for you if they did, but just be aware of their R&R's:

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Marriott Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Marriott shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Marriott reserves the right to make changes, corrections, cancellations and/or improvements to Marriott Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Thanks for posting this. I will at least be aware. Just received my reminder emails this morning with the stated rate so I will keep my fingers crossed. Should be interesting to see if they change it at check in. I wonder if they would reduce a rate if I booked at a higher rate than was suppose to be entered.

BKKLEE is correct...if the rate is an obvious error MI HQ will stand behind a hotel in not honoring the rate ($1 for a room I believe would fit the legal def of an obvious error while $31 might not)...but with that said in all the times that I've had this occur I've always honored it and will most likely continue to do so (as have most of my Colleagues) but I will remind you of the Interstate Hotels run Residence Inn Time Square...do a search and you'll find a really long thread about a rate error there, or the many threads in the Starwood forums, or heck even the Hyatt Andaz mess of this past December....to me these are just another good reason to honor rate errors (also one of the reasons NWA always honored fare mistakes but not all airlines do so)

I may be opening myself up to abuse here, given the proclivity of FT members to go after bargains at all costs (so to speak), but won't you feel a bit guilty taking advantage of a hotel's error like that? If, at check-out, you found that you had been charged $134,000 a night you'd certainly complain (or even $1,340, or even $150 if the rate you booked was supposed to be $134).

Granted, I probably take personal integrity to the extreme given my line of work. But I have been known to point out errors on restaurant bills, for example, that are in the restaurant's favor. If they forget to charge me for a drink or accidentally ring up the wrong bottle of wine, I point it out. I feel better, in a karma sense, doing this equally whether or not the error benefits me or the other party.

No abuse at all, your entitled to your opinion. Sure, I would also point out something that I haven't been charged with or when one of my kids forgets to have a grocery item scanned at checkout, we always ensure we pay. If the charge was zero, I would offer to pay something. Here though, I am paying something, albeit a pittance of the regular rate.

I will know next week how the hotel handles this...

They did that in superman 3

This could go either way. I had the same situation 2 years ago at one of the W hotels in NY. I booked a suite for $84 and think it was supposed to be $684. Upon check-in the two front desk clerks commented on the fantastic rate and asked how I got it. I of course said - "I booked it on your website!" So it worked out for me, though I was "worried" about it until check-in. I was very generous with tipping the staff that weekend!

If the rate is $1.35 when you book the reservation, I think that the hotel should honor it. That's the rate you both agreed upon.

There are plenty of times I will only make a reservation at a particular hotel because I'm getting a especially good rate. If that rate is not honored, I've lost the opportunity to find a good rate at a different hotel.

However, if you book a $135 ressie and then it gets accidentally changed -- either up or down in price -- I would expect that it should be corrected since it's not the rate that was agreed upon.

stinger, let us know how the $1.xx rate goes after check in/check out.