Westin Elbphilharmonie, Hamburg, Germany [Master Thread]
Feb 16, 2019, 3:15 pm
#46
Join Date: Jan 2014
Posts: 573
Lounge
Lounge is located on top floor 19.
At door you are greeted with nice information, BUT under words 'alcoholic beverages' they understand only red and white wine and beer, no standard lounge happy hours.
If you want anything else they will bring you from rooms service and charge you as room service.
Buffet after 5pm
Buffet at 1pm:
Dear guest our standard (w/o logo) bottle opener is so expensive, that we must stop the bottle opener theft ....
Next time if I will be there, I will not choose breakfast at main restaurant but lounge breakfast.
At door you are greeted with nice information, BUT under words 'alcoholic beverages' they understand only red and white wine and beer, no standard lounge happy hours.
If you want anything else they will bring you from rooms service and charge you as room service.
Buffet after 5pm
Buffet at 1pm:
Dear guest our standard (w/o logo) bottle opener is so expensive, that we must stop the bottle opener theft ....
Next time if I will be there, I will not choose breakfast at main restaurant but lounge breakfast.
Last edited by HHQX888; Feb 16, 2019 at 4:18 pm
Feb 16, 2019, 3:36 pm
#47
Join Date: Jan 2014
Posts: 573
Main restaurant - breakfast
I want to see what Westin brand name can offer in Hamburg at breakfast. And it was disappointment it was good quality products but small choice - forget it and take breakfast at lounge.
This same choice (not quality) I had in Four Points Milan and Cancun .... Westin come on.
Entrance:
Buffet:
Egg and pancake station :
This same choice (not quality) I had in Four Points Milan and Cancun .... Westin come on.
Entrance:
Buffet:
Egg and pancake station :
Jan 14, 2020, 11:48 am
#51
Join Date: Nov 2004
Location: SNA
Programs: United Global Services 3MM, Marriott Ambassador, AMEX Platinum, Global Entry/NEXUS
Posts: 239
Staying here this evening, the lounge pics are spot on! Very nice hotel, and I got the upgrade to the Maisonette Suite. They offered me tickets to the concert tonight at check-in, which was a nice offer but I declined. The fitness center is much smaller than the previous pics suggest, but I will absolutely go out of my way to stay here again next time.
Jul 5, 2020, 2:13 am
#52
Join Date: May 2018
Location: Muscat/Doha/Manchester
Programs: Oman Air Gold, Qatar Airways Platinum, Marriott Ambassador, HH Diamond, GHA Black, Hyatt Globalist
Posts: 432
Any recent experiences in this property? looking to stay for NYE, anyone done NYE /Xmas time in Hamburg? recommend it? How does it compare to the PH?
Jul 5, 2020, 1:27 pm
#53
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
My sister had a stay reserved at this property, picking one of their packages. It wasn't a cheap rate - almost 200 EUR per night.
The hotel sent the following saying that there was a display error on the website and that the one category upgrade and 50 EUR hotel credit wouldn't be granted.
Result: Three night booking cancelled and the hotel lost 600 EUR revenue over an upgrade and 50 EUR for overpriced hotel services (2 drinks at the bar). Pathetic!
The hotel sent the following saying that there was a display error on the website and that the one category upgrade and 50 EUR hotel credit wouldn't be granted.
Result: Three night booking cancelled and the hotel lost 600 EUR revenue over an upgrade and 50 EUR for overpriced hotel services (2 drinks at the bar). Pathetic!
Aus unseren Unterlagen geht hervor, dass Sie kürzlich eine oder mehrere Reservierungen im The Westin Hamburg vorgenommen haben.
Leider haben wir festgestellt, dass ein technischer Fehler dazu geführt haben könnte, dass Ihre Reservierung(en) mit den falschen Preisangaben bestätigt wurde(n).
Möglicherweise wurde Ihnen bei Abschluss der Buchung angezeigt, dass das Sonderangebot ein kostenloses Upgrade auf die nächste Zimmerkategorie und ein Hotelguthaben von 50 € beinhaltet.
Das von Ihnen gebuchte Welcome-Back-Angebot bietet einen Rabatt von 25% auf unsere Standardpreise sowie ein kostenfreies Frühstück.
Die irrtümlicherweise dargestellten Services ein Upgrade und ein Hotelguthaben betreffend, können wir bedauerlicherweise nicht berücksichtigen
und möchten mit diesem Schreiben sicherstellen, dass Sie vollumfänglich und richtig über Ihre Buchung informiert sind.
Leider haben wir festgestellt, dass ein technischer Fehler dazu geführt haben könnte, dass Ihre Reservierung(en) mit den falschen Preisangaben bestätigt wurde(n).
Möglicherweise wurde Ihnen bei Abschluss der Buchung angezeigt, dass das Sonderangebot ein kostenloses Upgrade auf die nächste Zimmerkategorie und ein Hotelguthaben von 50 € beinhaltet.
Das von Ihnen gebuchte Welcome-Back-Angebot bietet einen Rabatt von 25% auf unsere Standardpreise sowie ein kostenfreies Frühstück.
Die irrtümlicherweise dargestellten Services ein Upgrade und ein Hotelguthaben betreffend, können wir bedauerlicherweise nicht berücksichtigen
und möchten mit diesem Schreiben sicherstellen, dass Sie vollumfänglich und richtig über Ihre Buchung informiert sind.
Jul 6, 2020, 1:30 pm
#54
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,040
My sister had a stay reserved at this property, picking one of their packages. It wasn't a cheap rate - almost 200 EUR per night.
The hotel sent the following saying that there was a display error on the website and that the one category upgrade and 50 EUR hotel credit wouldn't be granted.
Result: Three night booking cancelled and the hotel lost 600 EUR revenue over an upgrade and 50 EUR for overpriced hotel services (2 drinks at the bar). Pathetic!
The hotel sent the following saying that there was a display error on the website and that the one category upgrade and 50 EUR hotel credit wouldn't be granted.
Result: Three night booking cancelled and the hotel lost 600 EUR revenue over an upgrade and 50 EUR for overpriced hotel services (2 drinks at the bar). Pathetic!
I would have cancelled as well! Wanted to give them a try next time I go to Hamburg but now I'll probably stick with the Marriott.
Jul 8, 2020, 2:58 am
#55
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Welcome to Germany. Refusing to give something just for the principle of doing it because I can. Even if it costs me the bottom line. Park Hyatt it is now.
Jul 9, 2020, 9:35 am
#56
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
So the slightly better room goes empty for want of €50. I don’t believe for one moment Hamburg hotels are in anything near normal demand right now. That truly was pathetic!
Jul 10, 2020, 1:47 am
#57
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Mar 15, 2023, 7:39 am
#58
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
Getting off the train and seeing this - I almost cried - I've been wanting to visit this property since it opened and my brother and I would follow Starwood news and happenings on FlyerTalk... it's far more amazing in person.
Mar 16, 2023, 1:59 am
#60
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
While I don't like your flight schedule problems, I do like your excitement - you just must get here someday. Review and way too many photos coming this way soon!