Sep 21, 2014, 10:42 am
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
Jan 12, 2019, 3:52 pm
#3166
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
Jan 12, 2019, 5:44 pm
#3167
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Did you have any incidentals whose points did post?
Im aware of another SGS guest who had incidentals past but nothing else. This mirrors my experience at the WGS. Both stats were in late December.
i contacted my Ambassador and the points were posted in a few hours. My guess is this has to do with the cutover/integration to Marriott systems.
Im aware of another SGS guest who had incidentals past but nothing else. This mirrors my experience at the WGS. Both stats were in late December.
i contacted my Ambassador and the points were posted in a few hours. My guess is this has to do with the cutover/integration to Marriott systems.
Jan 12, 2019, 6:07 pm
#3168
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
Mine was a paid stay with incidentals...
I contacted the hotel twice now and nothing is happening xD
Another missing stay at sheraton KL did post within 24 hours after I contacted their outstanding club manager Mr Raj.
I contacted the hotel twice now and nothing is happening xD
Another missing stay at sheraton KL did post within 24 hours after I contacted their outstanding club manager Mr Raj.
Jan 12, 2019, 6:38 pm
#3169
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
I submitted the missing stay form on the Marriott website earlier today, and the points posted within a few hours. I must say I was not expecting such a quick turn.
It appears I was shorted on points, as always seems to be the case with this property.
Suggest submitting missing stay form through Marriott.
Good luck getting credit for incidentals at SGS.
It appears I was shorted on points, as always seems to be the case with this property.
Suggest submitting missing stay form through Marriott.
Good luck getting credit for incidentals at SGS.
Jan 12, 2019, 8:56 pm
#3170
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
Jan 12, 2019, 10:50 pm
#3171
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Jan 13, 2019, 7:53 am
#3172
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
I've had to submit every stay but 1 to the missing stay link on the website at check out date + 10 days.
As mentioned above, they take care of it quickly when you include a digital image of your bill with the request.
-David
As mentioned above, they take care of it quickly when you include a digital image of your bill with the request.
-David
Jan 13, 2019, 10:09 am
#3173
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Do you get credit for any of your restaurant spend? I accept they have the right to choose not to credit spa, but don't see any justification for not crediting spend at Sala or the Living Room. With the jazzy brunch or NYE dinner, it's not an inconsequential amount.
Jan 13, 2019, 11:08 am
#3174
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I now either get asked that or am given basic information like where the lounge is at hotels that I’ve been regularly staying at for the past 5-10 years. I hope that the new fancy Marriott cloud-based system hasn’t disabled all CRM at check-in going forward. Maybe they didn’t migrate any of the old stay data over.
Jan 14, 2019, 3:29 am
#3175
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
BTW, I just checked back in, got the infamous room being discussed above .. no odor at all. And I'm very sensitive to odors and smoke .. if there were a hint of an odor, I'd smell it.
And I'd have to move.My friends that had the smoke odor problem were not in this room, they were in 2102. By now, I'm sure they've taken care of that one also.
-David
Last edited by LIH Prem; Jan 14, 2019 at 3:43 am
Jan 19, 2019, 2:53 am
#3178
Join Date: Oct 2003
Location: All the wrong places..
Programs: SQ TPP, BA Gold, Hyatt Life Glob, SPG/Marriott Life Plat,
Posts: 3,371
Yep no stay number for me either, and I also got 'introduced' to the property like it was my first stay...
I can confirm that this practice is now in place. 4-6pm BarSu only, 6-8pm all three outlets. It does seem to have given BarSu a little boost as it was quite busy when I was there around 5pm, including out on the terrace.
BarSu is also now opening at 11:30am each day and staying open straight through to the current midnight close. There is a new menu being introduced and the aim/hope is to catch some of the non-guest lunch time and afternoon crowd.
BarSu is also now opening at 11:30am each day and staying open straight through to the current midnight close. There is a new menu being introduced and the aim/hope is to catch some of the non-guest lunch time and afternoon crowd.
Jan 19, 2019, 3:22 am
#3179
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Jan 22, 2019, 1:20 am
#3180
Join Date: Nov 2011
Posts: 547
I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I hope they didn’t lose the more important stay preferences, would be really bad CS if they had to rebuild their preference log from scratch again.
This means they (at least the Front Desk) don’t personally recognize most return guests and 100% rely on their CRM system.
This means they (at least the Front Desk) don’t personally recognize most return guests and 100% rely on their CRM system.