Sep 21, 2014, 10:42 am
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
Jan 2, 2019, 8:05 am
#3151
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,823
We checked out tonight. Service in the hotel was good as usual, although one can tell the breakfast staff is tired and annoyed at 10:30. No mention at all by the (different) front desk agent of the events of the day before.
Jan 2, 2019, 10:04 am
#3152
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
My friend from Maui staying here independently of us, got moved into the Governor's suite yesterday .. they had several problems here over their stay in a paid corner suite. I wonder if you got their room? They were prepared to check out and leave early due to the issues they had. (smoke smell in the room was the main issue, never resolved over 4 nights. They brought in one of those machines, and it ended up leaking all over the floor and they never got rid of the smoke odor. So that could be the reason for keeping that one vacant if you got that room or maybe that was the first room they offered? It wasn't supposed to be a smoking room.)
There were several other issues as well. Overall not a great stay.
Yes, he's now in KL. Hope to bump into him again in the future.
Last edited by Kacee; Jan 2, 2019 at 10:12 am
Jan 2, 2019, 10:20 pm
#3153
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.
There were several other issues as well. Overall not a great stay.
Yes, he's now in KL. Hope to bump into him again in the future.
There were several other issues as well. Overall not a great stay.
Yes, he's now in KL. Hope to bump into him again in the future.
Jan 3, 2019, 9:35 am
#3154
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,783
Jan 4, 2019, 12:28 am
#3155
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Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,734
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.
Jan 4, 2019, 4:53 am
#3156
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Thanks - this means maybe I'll have to give the Westin a try again - he was quite customer oriented when he was asst. manager at LM (before going to Bali as GM and then Aloft). It is truly amazing to me how a good GM can have guests following them.
Jan 4, 2019, 8:47 am
#3157
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
The fact that SGS allows smoking on certain floors and at Sala is possibly the property's biggest negative IMO. I assume they've concluded the number of guests who choose to stay there precisely because they allow smoking outweighs the problems it causes with guests can't stand the smell of smoke in their room.
Yup. I think Rubel will be a great GM as well.
Jan 4, 2019, 9:21 am
#3158
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Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,734
Jan 4, 2019, 9:23 am
#3159
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,399
Jan 4, 2019, 9:51 am
#3160
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Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
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Jan 12, 2019, 8:56 am
#3161
Join Date: Aug 2011
Location: Yangon
Programs: LH, PG, BA, SPG, HH
Posts: 319
I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
Jan 12, 2019, 2:06 pm
#3163
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,250
I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
My front desk agent recognized me and greeted me by name along with the "welcome back"
I hope it is not due to the change from an SPG number to a Marriott number - but while they still had my bedding preference,
they assigned me to a room in the front, which I have not had or wanted since my first stay some 60 stays ago.
Jan 12, 2019, 3:18 pm
#3165
Join Date: Apr 2015
Programs: Some
Posts: 5,225
I stayed last week and my points posted promptly as expected.
Amusingly, I was put in 2004 (the room next to the much discussed 2002 Luxury Suite above) and so walked a little further along the hallway to see if I could smell anything - I do believe there is still a slight smell of smoke hanging around outside the suite, unfortunately.
Amusingly, I was put in 2004 (the room next to the much discussed 2002 Luxury Suite above) and so walked a little further along the hallway to see if I could smell anything - I do believe there is still a slight smell of smoke hanging around outside the suite, unfortunately.
