Sep 21, 2014, 10:42 am
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
Jan 2, 2018, 7:17 pm
#2987
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
Just returned from a stay. Excellent as usual EXCEPT for Rossini's breakfast.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
Jan 3, 2018, 9:00 pm
#2988
Join Date: Nov 2011
Posts: 547
Just returned from a stay. Excellent as usual EXCEPT for Rossini's breakfast.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
Jan 3, 2018, 9:41 pm
#2990
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305
What specifically wasn't good?
I had breakfast in Rossini's this morning. It was great! When my wife is here, she likes the more varied selection of Thai food in Orchid Cafe so we usually go there though she always tells me "I go with you" when I ask her where she wants to go for breakfast.
I remember being told years ago that I couldn't wear my expensive Scott's in the Living Room, so I don't do that anymore. They didn't make me leave, but they just told me what the dress code is so I'd be aware of it in the future. I also wondered about women wearing similar shoes, but I don't care. I adapted to it and now have very comfortable slip-on shoes that are maybe one step above flip flops that I wear around the hotel and at home when I don't want to wear my Scotts outside.
I really don't want to waste my time here worrying about what other people do. Sure, uniformity is great, but it doesn't always work out that way. Sometimes in our favor, sometimes not.
I hope you had a good stay otherswise. Already been here for over 2 weeks and it's been great.
-David
I had breakfast in Rossini's this morning. It was great! When my wife is here, she likes the more varied selection of Thai food in Orchid Cafe so we usually go there though she always tells me "I go with you" when I ask her where she wants to go for breakfast.
I remember being told years ago that I couldn't wear my expensive Scott's in the Living Room, so I don't do that anymore. They didn't make me leave, but they just told me what the dress code is so I'd be aware of it in the future. I also wondered about women wearing similar shoes, but I don't care. I adapted to it and now have very comfortable slip-on shoes that are maybe one step above flip flops that I wear around the hotel and at home when I don't want to wear my Scotts outside.
I really don't want to waste my time here worrying about what other people do. Sure, uniformity is great, but it doesn't always work out that way. Sometimes in our favor, sometimes not.
I hope you had a good stay otherswise. Already been here for over 2 weeks and it's been great.
-David
Jan 3, 2018, 9:56 pm
#2991
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Having a policy that is new and not clearly explained would bother me to!!! I feel that while Rossini's breakfast is nice the downgrades (new policy that was explained to me last time - only one (1/2) glass of Prosecco, one order and inability to mix if you want one thing combined with a different thing than they offer, etc.) have made it very unattractive for me - maybe that was the point 
but not what I would have expected from this hotel.
IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
but not what I would have expected from this hotel.IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
Jan 5, 2018, 5:08 am
#2992
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,508
I believe they have a dress code for dinner, but they haven’t enforced the dress code for breakfast. Quite shocking to learn about such an unorganized and chaotic implementation of a new breakfast dress code policy at, of all places, the SGS. And I still see no mention of this new breakfast policy on Rossini’s website!
On another note, I also received a spa voucher for my 15th stay. Well done.
Jan 5, 2018, 5:59 am
#2993
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
Dear newshound,
Thank you for staying at the Sheraton Grande Sukhumvit and taking the time to share your feedback about the Executive breakfast at Rossini’s.
With regards to our dress code, we do try and satisfy the feelings of all of our guests by providing various options – shorts are permitted at the Sala, basil, Orchid Café and Rossini’s for breakfast only, whereas at Rossini’s for dinner and the Living Room (after 8.00 pm.) we do request guests to refrain from wearing shorts, flip flop slippers, tank top etc. Pertaining to the flip-flops for breakfast, we have always had a “no flip-flop slippers” policy for breakfast at Rossini’s since its inception in January 2016. I acknowledge and regret that our team has not consistent in re-enforcing this policy. I have brought this up to the attention of our Executive Assistant Manager in charge of Food & Beverage to emphasize to Rossini’s restaurant manager on this dress code and to ensure it is implemented at all times. I will also ensure with our Director of Rooms that this is properly communicated in the welcome letter inviting our valued SPG Platinum and Gold members to avoid any further disappointment.
With kind regards,
Richard Chapman
General Manager
Thank you for staying at the Sheraton Grande Sukhumvit and taking the time to share your feedback about the Executive breakfast at Rossini’s.
With regards to our dress code, we do try and satisfy the feelings of all of our guests by providing various options – shorts are permitted at the Sala, basil, Orchid Café and Rossini’s for breakfast only, whereas at Rossini’s for dinner and the Living Room (after 8.00 pm.) we do request guests to refrain from wearing shorts, flip flop slippers, tank top etc. Pertaining to the flip-flops for breakfast, we have always had a “no flip-flop slippers” policy for breakfast at Rossini’s since its inception in January 2016. I acknowledge and regret that our team has not consistent in re-enforcing this policy. I have brought this up to the attention of our Executive Assistant Manager in charge of Food & Beverage to emphasize to Rossini’s restaurant manager on this dress code and to ensure it is implemented at all times. I will also ensure with our Director of Rooms that this is properly communicated in the welcome letter inviting our valued SPG Platinum and Gold members to avoid any further disappointment.
With kind regards,
Richard Chapman
General Manager
Jan 5, 2018, 6:00 am
#2994
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
Just returned from a stay. Excellent as usual EXCEPT for Rossini's breakfast.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
There is apparently a new dress code which was being haphazardly applied leading to much consternation among guests trying to enter for breakfast. Apparently flip flops are no longer allowed - these seemed to be the focus of the screening on the day I went for breakfast. Having said that I spotted at least one gentleman wearing them. My GF was allowed in as hers had a kitten heel and were deemed 'fashion'. No sports gear allowed despite one guest wearing basketball shorts and a 'polo' shirt is the minimum requirement for men although I was allowed in with a v-neck tee shirt.
If this was communicated to guests in the welcome pack I missed it but I wasn't the only one, quite a number of guests were denied entry. I'm not sure what they're trying to achieve here but clear advanced communication and consistency of applying the new standard would be helpful.
Thank you for staying at the Sheraton Grande Sukhumvit and taking the time to share your feedback about the Executive breakfast at Rossini’s.
With regards to our dress code, we do try and satisfy the feelings of all of our guests by providing various options – shorts are permitted at the Sala, basil, Orchid Café and Rossini’s for breakfast only, whereas at Rossini’s for dinner and the Living Room (after 8.00 pm.) we do request guests to refrain from wearing shorts, flip flop slippers, tank top etc. Pertaining to the flip-flops for breakfast, we have always had a “no flip-flop slippers” policy for breakfast at Rossini’s since its inception in January 2016. I acknowledge and regret that our team has not consistent in re-enforcing this policy. I have brought this up to the attention of our Executive Assistant Manager in charge of Food & Beverage to emphasize to Rossini’s restaurant manager on this dress code and to ensure it is implemented at all times. I will also ensure with our Director of Rooms that this is properly communicated in the welcome letter inviting our valued SPG Platinum and Gold members to avoid any further disappointment.
With kind regards,
Richard Chapman
General Manager
Jan 5, 2018, 6:04 am
#2995
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
Having a policy that is new and not clearly explained would bother me to!!! I feel that while Rossini's breakfast is nice the downgrades (new policy that was explained to me last time - only one (1/2) glass of Prosecco, one order and inability to mix if you want one thing combined with a different thing than they offer, etc.) have made it very unattractive for me - maybe that was the point but not what I would have expected from this hotel.
IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
but not what I would have expected from this hotel.IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
As mentioned in my response to Newshound, the dress code policy for breakfast at Rossini’s has been in place since the inception of the Executive Breakfast, but unfortunately was not consistently enforced.
As an introductory offer only unlimited Prosecco was available during the first few months after the opening. I am not exactly sure as to your comment regarding the inability to mix / combine one thing with different thing, so I am unable to comment. I am sorry that you feel that the breakfast concept is not attractive to you and recognize that each individual has his / her own preference. That is why we have the alternative international breakfast buffet at the Orchid Café or during the dry season the breakfast at the pool.
With kind regards,
Richard Chapman
General Manager
Jan 5, 2018, 6:22 am
#2996
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Jan 6, 2018, 1:05 am
#2997
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Having a policy that is new and not clearly explained would bother me to!!! I feel that while Rossini's breakfast is nice the downgrades (new policy that was explained to me last time - only one (1/2) glass of Prosecco, one order and inability to mix if you want one thing combined with a different thing than they offer, etc.) have made it very unattractive for me - maybe that was the point but not what I would have expected from this hotel.
IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
but not what I would have expected from this hotel.IMHO they have turned something that was extra special into a "sort of nice if you want exclusivity" (but not much variety) experience. With the new dress code it just seems more on the "exclusive" than on the "we want to offer you a nice experience" - I'm always confused about which on my shoes are "flip flops" and which are "nice' (eg have some decoration so are considered as shoes)
That's a pretty clear definition by the SGS, IMHO.
Jan 6, 2018, 6:34 am
#2998
Join Date: Nov 2003
Location: wurtulla,queensland,australia
Programs: hh diamond,Qantas club life,AA EX-explat.SPG plat.
Posts: 1,431
Jan 6, 2018, 7:19 am
#2999
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
There are definitely "flip flops" that are decorated and costly and are considered dressy shoes by many - yes I know what ff are but the same structure exists for "fancy shoes" - probably not worth more discussion. As they say it's their ball so they get to make the rules.
Jan 6, 2018, 9:48 am
#3000
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,785
