Land-of-Miles

I much prefer having a seperate bathroom to the wife, so the arrangement works perfectly for me. The bedroom area is a bit smaller but the living room is a bit bigger if I recall correctly. If travelling alone I see the advantage of the xx02. If only the regular rooms had the same size bedroom as that in the xx02 suites they would be much nicer I think.

Sphinx

Does anyone know what is the current SPG50 rate for the SGS?

Sphinx

Found the answer.... http://www.awardpad.com/rate-lookup?...ate=2015-09-29

Dr. HFH

Wow. That implies a rack rate of 11,000. Up 1,000 from the last time I looked.

Sheraton Grande Sukhumvit Bangkok

Dear zzap,

I apologize for the delayed response to your comment. I am concerned to learn that our concierge failed to answer to your email on September 1 requiring to visit the Museum of Counterfeit Goods on September 3 at 10.00 am. I do apologize for the oversight of our concierge team and I have instructed our Front Office Manager to emphasize to all members of the concierge team to pay more attention to details and do our best to respond to the guests’ requests on a timely basis. Once this failure was brought to the attention of management, arrangements were made with the museum for you to visit on your requested date and time and as an expression of apology provided you with a complimentary limousine to the museum. So I do hope that you enjoyed your visit.

With regard to the suite upgrade, my sincere apologies that we were unable to upgrade you to a suite during your recent visit. I empathize with you that as a valued SPG (Starwood Preferred Guest) Platinum member, that you have been unable to secure an upgrade to a suite. But as you know an upgrade is subject to availability and during your stay 30% of suite inventory was closed off for maintenance and renovation work. Consequently, with limited number of suites, we first had to ensure that our guests paying a suite rate or applying their Suite Night Award certificates were prioritized. I am sure you understand the situation.

However, all the work will be completed very soon, the opportunity for an upgrade will be significantly improved. Moreover, you can always request the SPG Contact Center to use your Suite Night Awards, which guarantees you a suite.

For the SPG instant award redemption list, please feel free to contact our Front Desk for the redemption form.

Regarding the regular laundry / pressing services entitled for SPG Platinum guests, any clothes sent before 10.00 hrs. will be returned by 18.00 hrs. same day. Should the clothes be sent later than 10.00 hrs., they will be returned by 18.00 hrs. the following day. Of course should a guest require these to be returned early, we will always be flexible and do our best to accommodate the guest’s wishes.

We do hope that in spite of the incident, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion and we will certainly prioritize you for a suite as a token of our concern for your recent disappointment.

Sincerely yours,

Richard Chapman
General Manager
Sheraton Grande Sukhumvit, A Luxury Collection Hotel

zzap

Thanks for your response, Richard. Really means a lot! I might have to give SGS another shot next time I'm in town.

BRITINJAPAN3

Do give it another try for the following reasons :

1) I have always found the consierge team falls over themselves to help ! Especially Villa, but of course anyone can make a mistake, however look at the service recovery !! Oustanding
2) how many other Hotel GM's would take the time to post such a deatailed reply to a flyertalk post ? This just shows the dedication to their clients
3) No suit upgrade at check in can NEVER be a complaint unless they had many free and refused to upgrade you, its always based on avaialbility and better sometimes they do maintenance than sell rooms they should not !
4) SGS is simply the best all round BKK hotel,

Sheraton Grande Sukhumvit Bangkok

Dear zzap,

May I thank you for your kind understanding. I am delighted to learn that you will give us another shot. Please let me know when that will be and I look forward to meeting you personally.

With kind regards,

Richard Chapman
General Manager
Sheraton Grande Sukhumvit, A Luxury Collection Hotel

washeelers747

My mate and I stayed at this property recently. My mate isn't a SPG elite, but immediately recognize that this property really stood out in BKK. This property delivered like usual, and can see myself staying at this property many times in future.

Stayed at xx12 suite, and it's my first suite stay at this property. I was very impressed and like room alot, but be fair, I'm a Platinum newbie and doesn't even have SNAs yet (earned my Plat via stay last year, a newbie mistake). I am more than eager to come back in future and enjoy great hospitality and all-around service at this property.

I am not sure about you guys, but i really like Plat happy hour since my friend and I'm in our late 20s, so it's perfect for us to get some drinks before going out.

wizzy

Doe anyone know what time the breakfast (Orchid Cafe?) opens on weekdays? I'm wanting to time our tour start to ensure that we're able to eat before we head out for the day. Thanks!

ExpatSomchai

Website states 5:30 for A la carte. No mention for the buffet though

http://www.orchidcafebangkok.com/en/breakfast

Lobster

I'm fairly certain the buffet is the same times

remymartin

I've had (buffet) breakfast at Orchid Café at 5:30am.

IluvSQ

confirm 5:30 AM ( and everything is available at that time)

wizzy

Thanks all!