Last edit by: ElevatorEnthusiast
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
#2221
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,770
The xx12 suites are still in the upgrade pool.
You probably used to get them most of the time as most customers much preferred the xx02 suites (you are the first person I've heard prefer the xx12 suites). The main problem with them before was that they were very obviously just two connecting rooms with one room turned into a rather poorly laid out living area. Since the refurbishment they feel much more like a suite and the living area is much better laid out.
You probably used to get them most of the time as most customers much preferred the xx02 suites (you are the first person I've heard prefer the xx12 suites). The main problem with them before was that they were very obviously just two connecting rooms with one room turned into a rather poorly laid out living area. Since the refurbishment they feel much more like a suite and the living area is much better laid out.
#2223
Join Date: Nov 2007
Programs: LH Sen, Starwood Amb, Hilton Diamond
Posts: 340
Found the answer.... http://www.awardpad.com/rate-lookup?...ate=2015-09-29
#2224
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Found the answer.... http://www.awardpad.com/rate-lookup?...ate=2015-09-29
#2225
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
So far not so good at this property. Sent an email off at 10 a.m. yesterday to the concierge to request a booking at the Museum or Counterfeit Goods for tomorrow. No response. Sent another email at midday today to confirm whether the booking had been made. No response.
Arrive at the hotel and request to speak to the concierge contact who originally emailed me, they said that they tried to make the booking but were unable to because a booking requires 24-hours notice. Note that I emailed them YESTERDAY for a booking for TOMORROW - more than 48 hours in advance. Next available showing is on Monday -- which is after I leave town. The concierge totally blew it with their inability to respond to guests in a timely fashion, even after attempting to contact them twice. Really poor conduct.
In addition, no suite upgrade. Got a standard room but a nice view (3106). No instant awards redemption chart on arrival either, even though the welcome letter notes that I can use points for "just about any hotel service".
Complimentary laundry/pressing is in after 10 a.m. back by 6 pm. the following day - not good if you're on a one night stay.
What's with all the FlyerTalk praise for this property? So far it's just been constant disappointments for me. The St Regis last night was miles above & beyond this. Time to go down for Plat drinks - perhaps that'll relax me!
Arrive at the hotel and request to speak to the concierge contact who originally emailed me, they said that they tried to make the booking but were unable to because a booking requires 24-hours notice. Note that I emailed them YESTERDAY for a booking for TOMORROW - more than 48 hours in advance. Next available showing is on Monday -- which is after I leave town. The concierge totally blew it with their inability to respond to guests in a timely fashion, even after attempting to contact them twice. Really poor conduct.
In addition, no suite upgrade. Got a standard room but a nice view (3106). No instant awards redemption chart on arrival either, even though the welcome letter notes that I can use points for "just about any hotel service".
Complimentary laundry/pressing is in after 10 a.m. back by 6 pm. the following day - not good if you're on a one night stay.
What's with all the FlyerTalk praise for this property? So far it's just been constant disappointments for me. The St Regis last night was miles above & beyond this. Time to go down for Plat drinks - perhaps that'll relax me!
I apologize for the delayed response to your comment. I am concerned to learn that our concierge failed to answer to your email on September 1 requiring to visit the Museum of Counterfeit Goods on September 3 at 10.00 am. I do apologize for the oversight of our concierge team and I have instructed our Front Office Manager to emphasize to all members of the concierge team to pay more attention to details and do our best to respond to the guests requests on a timely basis. Once this failure was brought to the attention of management, arrangements were made with the museum for you to visit on your requested date and time and as an expression of apology provided you with a complimentary limousine to the museum. So I do hope that you enjoyed your visit.
With regard to the suite upgrade, my sincere apologies that we were unable to upgrade you to a suite during your recent visit. I empathize with you that as a valued SPG (Starwood Preferred Guest) Platinum member, that you have been unable to secure an upgrade to a suite. But as you know an upgrade is subject to availability and during your stay 30% of suite inventory was closed off for maintenance and renovation work. Consequently, with limited number of suites, we first had to ensure that our guests paying a suite rate or applying their Suite Night Award certificates were prioritized. I am sure you understand the situation.
However, all the work will be completed very soon, the opportunity for an upgrade will be significantly improved. Moreover, you can always request the SPG Contact Center to use your Suite Night Awards, which guarantees you a suite.
For the SPG instant award redemption list, please feel free to contact our Front Desk for the redemption form.
Regarding the regular laundry / pressing services entitled for SPG Platinum guests, any clothes sent before 10.00 hrs. will be returned by 18.00 hrs. same day. Should the clothes be sent later than 10.00 hrs., they will be returned by 18.00 hrs. the following day. Of course should a guest require these to be returned early, we will always be flexible and do our best to accommodate the guests wishes.
We do hope that in spite of the incident, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion and we will certainly prioritize you for a suite as a token of our concern for your recent disappointment.
Sincerely yours,
Richard Chapman
General Manager
Sheraton Grande Sukhumvit, A Luxury Collection Hotel
#2227
Join Date: Jan 2015
Location: Tokyo
Programs: SPG LT Plat ANA Plat
Posts: 596
1) I have always found the consierge team falls over themselves to help ! Especially Villa, but of course anyone can make a mistake, however look at the service recovery !! Oustanding
2) how many other Hotel GM's would take the time to post such a deatailed reply to a flyertalk post ? This just shows the dedication to their clients
3) No suit upgrade at check in can NEVER be a complaint unless they had many free and refused to upgrade you, its always based on avaialbility and better sometimes they do maintenance than sell rooms they should not !
4) SGS is simply the best all round BKK hotel,
#2228
Company Representative - Bangkok.Grande Sukhumvit by Sheraton
Join Date: May 2011
Location: 250 Sukhumvit Soi 12-14, Sukhumvit Road, Klongtoey, Bangkok 10110
Posts: 185
May I thank you for your kind understanding. I am delighted to learn that you will give us another shot. Please let me know when that will be and I look forward to meeting you personally.
With kind regards,
Richard Chapman
General Manager
Sheraton Grande Sukhumvit, A Luxury Collection Hotel
#2229
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,036
My mate and I stayed at this property recently. My mate isn't a SPG elite, but immediately recognize that this property really stood out in BKK. This property delivered like usual, and can see myself staying at this property many times in future.
Stayed at xx12 suite, and it's my first suite stay at this property. I was very impressed and like room alot, but be fair, I'm a Platinum newbie and doesn't even have SNAs yet (earned my Plat via stay last year, a newbie mistake). I am more than eager to come back in future and enjoy great hospitality and all-around service at this property.
I am not sure about you guys, but i really like Plat happy hour since my friend and I'm in our late 20s, so it's perfect for us to get some drinks before going out.
Stayed at xx12 suite, and it's my first suite stay at this property. I was very impressed and like room alot, but be fair, I'm a Platinum newbie and doesn't even have SNAs yet (earned my Plat via stay last year, a newbie mistake). I am more than eager to come back in future and enjoy great hospitality and all-around service at this property.
I am not sure about you guys, but i really like Plat happy hour since my friend and I'm in our late 20s, so it's perfect for us to get some drinks before going out.
#2230
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
Posts: 970
Doe anyone know what time the breakfast (Orchid Cafe?) opens on weekdays? I'm wanting to time our tour start to ensure that we're able to eat before we head out for the day. Thanks!
#2231
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,119
http://www.orchidcafebangkok.com/en/breakfast
#2232
Join Date: Aug 2011
Location: Yangon
Programs: LH, PG, BA, SPG, HH
Posts: 319
Website states 5:30 for A la carte. No mention for the buffet though
http://www.orchidcafebangkok.com/en/breakfast
http://www.orchidcafebangkok.com/en/breakfast
#2235
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
Posts: 970
Website states 5:30 for A la carte. No mention for the buffet though
http://www.orchidcafebangkok.com/en/breakfast
http://www.orchidcafebangkok.com/en/breakfast