Kacee

For convenience, the SGS location is fantastic, with both BTS and MRT connected by skyway.

The rooms at SGS are much more dated in style, though I believe most have been updated and are in excellent condition.

I personally think the pool at Athenee is much nicer, though the space at SGS is perhaps more interesting with all the foliage. You'll have a challenge trying to find 7-8 loungers together at the SGS pool over New Year's.

Pre-pandemic, New Year's was no chance on the upgrade, and I suspect that's what it will be like this year. Your experience at Athenee this past year was somewhat atypical due to the pandemic.

PES_B1

But Athenee does have good rates with Virtuso/STARS( avg 140USD Tax.incl per night) , while SGS doesn't have such good rates, but keep in mind that Athenee doesn't allow elite discount stack on F&B credits.

BRITINJAPAN4

Stayed here recently, 60th stay !and first for about 3 years.

It is still for me the best in BKK, but the shine has gone off since covid. So many new staff and it really shows the the wahy staff
used to be trained was the difference. Its not bad, just not as good as it was. WE need to give the new team some time and hope !!

Kacee

Not everyone is interested in squeezing every last nickel from the property. I've only ever booked suites at SGS (I think around 19 or 20 stays).

nexus7556

Random question. I really liked the towels at SGS. I'd like to purchase some for home use. I checked the Sheraton Store and found these bath towels, but I don't think they're a match based on the dimensions. I do see the Luxury Collection Store has these bath sheets, but given the price I'd like some confirmation that these are the towels in use at the hotel before purchasing. Any ideas? (I've also reached out to the hotel for confirmation)

najama2

Can anyone ELI5 why this property is so popular (it has one of the highest # of replies in this forum)?

Aventine

One of the best Marriotts in all of Thailand.

Kacee

Don't have to limit to Marriotts. It's just an excellent hotel all around and IMO unsurpassed at the price point, particularly on the service side. We took a break from SGS our last stay in Bangkok and realized all the little things we missed. We'll be back next time.

kb1992

But I heard that this SGS has no real club lounge?

I really love lounges ......

What about complimentary suite upgrades for titanium and up? Is it reasonably easy?

Marriott Bonvoy Lurker

Hello, here are some additional emails directly for the Sheraton Grande Sukhumvit, a Luxury Collection Hotel, if different than what you used to contact them, for more information regarding their bath towels:

Property Email Address: [email protected]

Concierge Email Address: [email protected]

Lobster

It has no lounge. Therefore if a lounge is very important to you then it is not the right hotel for you.

If you look at the comments those if us who love the place like what it offers instead of a lounge. But you would not be alone in preferring another hotel which does have a lounge.

Upgrades are quite difficult now due to its popularity with elites. They are good at offering upgrades if a suite is available but normally they have way more elites staying than suites available

Kacee

I think this is pretty much true at all the Bangkok Marriotts, and it's largely a factor of the continually-extended 40% government discount program for Thai citizens. Bangkok has become very much a "want suite, buy suite" market.

UASPG

It's pretty much what I was told by a manager that started to work at one of the Bangkok Marriott properties when the pandemic started and where I was a very frequent guest and had been for quite a number of years.
Being upgraded to a suite had never been an issue at this hotel - it was not even discussed.

I never went back.

estnet

I think you should name the hotel!

UASPG

Upgrading a guest is not a requirement, so I would not want to point the finger at a specific person or hotel. but I believe that that there was some power play or personality issue. In any case, the attitude was different from my long experience with the hospitality industry in Thailand.

When the GM came back on Monday, he overruled that manager and the suite, that was not available, became available. When I saw the GM during breakfast, he asked me if I was already advised that I would be moved to a suite, without me bringing up the issue, which I would not have.

I cancelled another booking after I asked reservations if I might face a similar issue. It is the same manager that replied that the suite upgrade could not be guaranteed, as it was always the case in the past.

No big deal, I moved my loyalty to the Sheraton Grande Sukhumvit. It could have been The Athenee or the W, where I've known the GMs for many years, but the SGS seemed a better choice.