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Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]

Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]

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Old Feb 3, 19, 8:19 pm   -   Wikipost
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Last edit by: margarita girl
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Hotel email: [email protected]
Or: [email protected]
Concierge: [email protected]





SPG INSTANT AWARDS June 2015



Room categories (as of 17 Nov 2014)
Originally Posted by Sheraton Grande Sukhumvit Bangkok View Post
The Grande Room category is the entry-level category for rooms that have been refurbished. They are located from the 10th-16th floor.

Premier Rooms are refurbished rooms located between the 17th-24th floor. This room category is inclusive of breakfast and internet.

Grande Deluxe Rooms have been renovated, located from the 30th-33rd floor inclusive of benefits such as complimentary daily cocktails between 18.00-20.00 hours, breakfast, butler service, 2 pieces of washing/pressing service per day, internet access and unlimited city calls.

SPG Platinum guests will be upgraded to Grande Deluxe Rooms with benefits. Platinum guests will be prioritized to our refurbished rooms inclusive of Grande Deluxe benefits should there be availability.

Grande Deluxe benefits
Originally Posted by Sheraton Grande Sukhumvit Bangkok View Post
Allow me to clarify on the Grande Deluxe benefits. These are the same as for SPG Platinum guests and are entitled to the followings.
• Daily buffet breakfast at Orchid Café or The Sala on weekends only
• Complimentary High Speed Internet Access and wireless in-room/public areas (bandwidth up to 60 MB)
• Complimentary standard drinks at The Living Room, The Sala and Barsu from 06:00-08:00 PM daily
• Complimentary soft drinks, coffee, tea (non-alcoholic beverage) at the Library / Living Room only
• 2 pieces washing/pressing service per day
• 24-hour butler service
• Free local calls

As you may know, the hotel does not have an Executive Club Lounge, but our Library and Living Room area is considered as the residents’ lounge during day time and hence the usual Executive Lounge benefits are available there during the day time.

With kind regards,

Richard Chapman
General Manager
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Old Jan 2, 19, 8:05 am
  #3151  
 
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Originally Posted by IluvSQ View Post
I find this strange - Other than the regular suites on smoking floors, I thought all other suites were non-smoking. All the luxury suites on the 10th floor are
non-smoking indoors, with smoking only permitted on the outdoor patios.
It was a suite on a smoking floor. I think it said luxury suite. 2702 if I remember correctly.

We checked out tonight. Service in the hotel was good as usual, although one can tell the breakfast staff is tired and annoyed at 10:30. No mention at all by the (different) front desk agent of the events of the day before.
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Old Jan 2, 19, 10:04 am
  #3152  
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Originally Posted by LIH Prem View Post
My friend from Maui staying here independently of us, got moved into the Governor's suite yesterday .. they had several problems here over their stay in a paid corner suite. I wonder if you got their room? They were prepared to check out and leave early due to the issues they had. (smoke smell in the room was the main issue, never resolved over 4 nights. They brought in one of those machines, and it ended up leaking all over the floor and they never got rid of the smoke odor. So that could be the reason for keeping that one vacant if you got that room or maybe that was the first room they offered? It wasn't supposed to be a smoking room.)
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.

There were several other issues as well. Overall not a great stay.
Originally Posted by LIH Prem View Post
BTW, the hotel manager position, formerly Rubel Miah, is now vacant. I was told he moved to W Shanghai, but his linked in page shows he is GM at an Aloft in KL.
Yes, he's now in KL. Hope to bump into him again in the future.
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Last edited by Kacee; Jan 2, 19 at 10:12 am
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Old Jan 2, 19, 10:20 pm
  #3153  
 
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Originally Posted by Kacee View Post
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.

There were several other issues as well. Overall not a great stay.

Yes, he's now in KL. Hope to bump into him again in the future.
Does anyone know where the former GM of the Aloft (Gregory ????) is now?
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Old Jan 3, 19, 9:35 am
  #3154  
 
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Originally Posted by estnet View Post
Does anyone know where the former GM of the Aloft (Gregory ????) is now?
Gregory Gubiani, who was GM at Le Meridien in Jimbaran Bay, in Bali, prior to his departure for KL, stayed in town to be GM at the Westin.
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Old Jan 4, 19, 12:28 am
  #3155  
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Originally Posted by Kacee View Post
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.
If you could smell it from outside, it was a guest violating the rules, not smoke through the ventilation system. It happened to me several stays ago. When that happens the offending guest is charged for the violation. IIRC it's USD $200.
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Old Jan 4, 19, 4:53 am
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Originally Posted by UASPG View Post
Gregory Gubiani, who was GM at Le Meridien in Jimbaran Bay, in Bali, prior to his departure for KL, stayed in town to be GM at the Westin.
Thanks - this means maybe I'll have to give the Westin a try again - he was quite customer oriented when he was asst. manager at LM (before going to Bali as GM and then Aloft). It is truly amazing to me how a good GM can have guests following them.
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Old Jan 4, 19, 8:47 am
  #3157  
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Originally Posted by Dr. HFH View Post
If you could smell it from outside, it was a guest violating the rules, not smoke through the ventilation system. It happened to me several stays ago. When that happens the offending guest is charged for the violation. IIRC it's USD $200.
Who knows. It was the assistant manager who suggested it might be smoke coming from 19 through the bathroom ventilation.

The fact that SGS allows smoking on certain floors and at Sala is possibly the property's biggest negative IMO. I assume they've concluded the number of guests who choose to stay there precisely because they allow smoking outweighs the problems it causes with guests can't stand the smell of smoke in their room.
Originally Posted by estnet View Post
Thanks - this means maybe I'll have to give the Westin a try again - he was quite customer oriented when he was asst. manager at LM (before going to Bali as GM and then Aloft). It is truly amazing to me how a good GM can have guests following them.
Yup. I think Rubel will be a great GM as well.
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Old Jan 4, 19, 9:21 am
  #3158  
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Originally Posted by Dr. HFH View Post
If you could smell it from outside, it was a guest violating the rules, not smoke through the ventilation system. It happened to me several stays ago. When that happens the offending guest is charged for the violation. IIRC it's USD $200.
Originally Posted by Kacee View Post
The fact that SGS allows smoking on certain floors and at Sala is possibly the property's biggest negative IMO.
To be fair, though, it's happened to me once in 160+ stays over 12 years.
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Old Jan 4, 19, 9:23 am
  #3159  
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Originally Posted by Dr. HFH View Post
To be fair, though, it's happened to me once in 160+ stays over 12 years.
We have three guests in this thread alone who experienced problems over new years.
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Old Jan 4, 19, 9:51 am
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Originally Posted by Kacee View Post
We have three guests in this thread alone who experienced problems over new years.
True enough, -- I was only talking about smoke in the rooms as you mentioned concerning 2002.
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Old Jan 12, 19, 8:56 am
  #3161  
 
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I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.

I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
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Old Jan 12, 19, 1:56 pm
  #3162  
 
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My points from the last stay never posted.
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Old Jan 12, 19, 2:06 pm
  #3163  
 
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Originally Posted by Lobster View Post
I noticed checking in this week that there was no print out of the number of stays on the slip if paper with your room number and check in check out dates. In fact the front desk agent did not seem to know I had stayed here before at all.

I hope this is just a temporary glitch and not gone forever due to the switch of computer systems. It is just a little thing but I liked seeing how many stays I had.
I am here now, and noticed the same thing.
My front desk agent recognized me and greeted me by name along with the "welcome back"
I hope it is not due to the change from an SPG number to a Marriott number - but while they still had my bedding preference,
they assigned me to a room in the front, which I have not had or wanted since my first stay some 60 stays ago.
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Old Jan 12, 19, 3:04 pm
  #3164  
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Originally Posted by Football Fan View Post
My points from the last stay never posted.
Mine either.
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Old Jan 12, 19, 3:18 pm
  #3165  
 
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I stayed last week and my points posted promptly as expected.

Amusingly, I was put in 2004 (the room next to the much discussed 2002 Luxury Suite above) and so walked a little further along the hallway to see if I could smell anything - I do believe there is still a slight smell of smoke hanging around outside the suite, unfortunately.
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