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JW Marriott The Rosseau Muskoka Resort & Spa - Canada [Master Thread]

JW Marriott The Rosseau Muskoka Resort & Spa - Canada [Master Thread]

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Old Oct 4, 20, 5:30 am   -   Wikipost
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Old Sep 4, 20, 5:01 pm
  #31  
 
Join Date: May 2001
Location: Toronto, Canada
Posts: 568
I almost bought a unit here when it started out as RED LEAVES but sure glad I didn't. It is a beautiful place but the staff is really really below Marriott standards in my opinion. Most of them are students off from school in the summer. Last time were were there was summer 2019 and the place had changed a lot. In the past the bar on the first floor was always fun and they had live entertainment at night...no more the week we were there. Food in their Italian place was really bad ... they brought me the wrong dinner...and also my guest's. We had already started to eat them so didn't return them ... but they would offer us anything off the price...and no thankyou.

Breakfast room service was good as was a room service dinner we had on one of our 5 nights on points. I found the stairs coming back from the beach a struggle for my old legs...thought they had a shuttle car but not any more. At breakfast they still have problems with birds because the students don't clean off the tables.

I'm a lifetime platinum elite and got a nice upgrade to a 1 bdrm suite facing the water .. it was on a floor however that people could walk back and forth in front of your sitting area. 3rd floor if I remember correctly.

The resort fee is a rip off in my opinion. Valet parking is expensive too, but the walk to the parking lot is an uphill walk. Again, shuttles not readily available.
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Old Oct 6, 20, 8:54 am
  #32  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, Marriott LT Titanium, Hilton Diamond
Posts: 13,332
I am considering a stay at this hotel, but I see they have a spectacular $50 resort fee. I checked both the Marriott and hotel website and there's no description of what you get for $50. I emailed the hotel and they sent me an activities schedule (many of which have a surcharge)! My plan was to go there to do some cycling.
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Old Dec 5, 20, 3:58 pm
  #33  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, Marriott LT Titanium, Hilton Diamond
Posts: 13,332
I stayed at this hotel for 2 nights at the beginning of Nov and enjoyed some unusually warm weather (20-21C). The resort fee is $49 from May-Oct and $39 from Nov-Apr, so we got a bit of a break there, plus as Titanium, we got an additional $10 discount, so the resort fee ended up being $29.

I contacted the hotel via chat and inquired about an upgrade. I used points (off peak pricing) so had booked a basic room. I was upgraded to a one bedroom suite, no view. Upon arrival, I asked if any suites were available with a view of Lake Rosseau. The FD agent said in a condescending tone that I had already been upgraded from my studio room. We arrived at 1 pm and were told there were no rooms available and they would call us when our suite was ready. After we walked away from the Front Desk, it dawned on my that my status had not been acknowledged, nor was the breakfast benefit mentioned. I went back to the front desk and another agent was very apologetic. He said they would move me to the best available room which was a one bedroom suite with a view of the lake and it was available immediately. The breakfast benefit is a $75/day room credit, which can be used for anything at Cottages Restaurant including tax and tip.

The property is beautiful. Our suite had a huge balcony with a stunning view of Lake Rosseau. Suite had a fireplace in the living room and a kitchen with small fridge and microwave. One annoying thing is the safe wasn't functional. It was just a metal box with no electronics. I mentioned it at the front desk, but it was never repaired during our stay.

The resort fee includes bicycles, so we went out for a ride the first day. Unfortunately, there are no trails to bike on (only roads), so we ended up cycling on the golf cart pathways through the golf course which would never be allowed if the course was open (or if anyone had seen us). The bikes were not in great condition.

There's a great hiking trail about 20 kms away called the Hardy Lake Loop Trail. It was 8 kms long and fairly challenging, but there is gorgeous scenery around the lake.

Dinners were outstanding but also quite expensive as you would expect at a resort like this. We had dinner at Teca, the Italian restaurant the first night, and Lakes, the lobby restaurant the second night. Breakfast at Cottages Restaurant was also great. There is a breakfast buffet listed on the (paper) menu for $29, but it is not available due to Covid. The $75 was enough to cover a full breakfast for two however.

Housekeeping was available upon request.

Overall, a great stay, even though the lack of acknowledgement of Elite status got us off to a rocky start. I don't think that's ever happened to me before which is why it took me a while to realize why the FD agent seemed so offended that I had the audacity to ask for a room with a view! Good to be reminded how the non-status guests are treated I guess. LOL
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Old Dec 5, 20, 5:47 pm
  #34  
 
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat 1MM
Posts: 3,208
Originally Posted by margarita girl View Post
I stayed at this hotel for 2 nights at the beginning of Nov and enjoyed some unusually warm weather (20-21C). The resort fee is $49 from May-Oct and $39 from Nov-Apr, so we got a bit of a break there, plus as Titanium, we got an additional $10 discount, so the resort fee ended up being $29.

I contacted the hotel via chat and inquired about an upgrade. I used points (off peak pricing) so had booked a basic room. I was upgraded to a one bedroom suite, no view. Upon arrival, I asked if any suites were available with a view of Lake Rosseau. The FD agent said in a condescending tone that I had already been upgraded from my studio room. We arrived at 1 pm and were told there were no rooms available and they would call us when our suite was ready. After we walked away from the Front Desk, it dawned on my that my status had not been acknowledged, nor was the breakfast benefit mentioned. I went back to the front desk and another agent was very apologetic. He said they would move me to the best available room which was a one bedroom suite with a view of the lake and it was available immediately. The breakfast benefit is a $75/day room credit, which can be used for anything at Cottages Restaurant including tax and tip.

The property is beautiful. Our suite had a huge balcony with a stunning view of Lake Rosseau. Suite had a fireplace in the living room and a kitchen with small fridge and microwave. One annoying thing is the safe wasn't functional. It was just a metal box with no electronics. I mentioned it at the front desk, but it was never repaired during our stay.

The resort fee includes bicycles, so we went out for a ride the first day. Unfortunately, there are no trails to bike on (only roads), so we ended up cycling on the golf cart pathways through the golf course which would never be allowed if the course was open (or if anyone had seen us). The bikes were not in great condition.

There's a great hiking trail about 20 kms away called the Hardy Lake Loop Trail. It was 8 kms long and fairly challenging, but there is gorgeous scenery around the lake.

Dinners were outstanding but also quite expensive as you would expect at a resort like this. We had dinner at Teca, the Italian restaurant the first night, and Lakes, the lobby restaurant the second night. Breakfast at Cottages Restaurant was also great. There is a breakfast buffet listed on the (paper) menu for $29, but it is not available due to Covid. The $75 was enough to cover a full breakfast for two however.

Housekeeping was available upon request.

Overall, a great stay, even though the lack of acknowledgement of Elite status got us off to a rocky start. I don't think that's ever happened to me before which is why it took me a while to realize why the FD agent seemed so offended that I had the audacity to ask for a room with a view! Good to be reminded how the non-status guests are treated I guess. LOL
Thanks for the update. This has been a "go-to" place for years, and frankly the lack of elite recognition is nothing new. We've usually tried to go mid-week to avoid the weekend markup, but have often suffered from restaurant closures (only open on weekends). One time there was nothing to eat for dinner on-property but room service. When open their restaurants are outstanding. The resort fee - now higher than in the past - really only provides value if you're staying for multiple days and doing all the included activities. (We visit friends in the area so are out most of the day.) Other than the lack of daily housekeeping, not that much seems to have changed.
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yyzflyer is offline  
Old Dec 6, 20, 11:13 am
  #35  
 
Join Date: Sep 2012
Posts: 548
One thing I will throw in is that the nearest town with restaurants is a 30 minute drive and the prices weren't any cheaper than the resort restaurant prices. You can get groceries there, but if you are on a dining out vacation and don't want to drive and lose time from relaxing, I don't know if it's worth the effort to eat off site. And how I hate to admit that!
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