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St. Regis Deer Valley - Park City, UT [Master Thread]

St. Regis Deer Valley - Park City, UT [Master Thread]

Old Jun 2, 10, 9:40 am
  #61  
 
Join Date: Jan 2008
Programs: Delta-Platinum, Starwood-Platinum
Posts: 121
Originally Posted by audio-nut View Post
I am looking to go in a couple weeks. The locals rate was $175 for a King and $299 for the Astor suite. Both rates included breakfast.
I would love to hear about your stay. I am planning on using 2 Free Weekend Nights at this property.
muffalo is offline  
Old Aug 11, 10, 8:24 pm
  #62  
 
Join Date: Jun 2010
Programs: SPG Platinum
Posts: 15
Had a wonderful two-day stay here recently. I was pleasantly surprised to be upgraded to a large suite with a private balcony, fireplaces, wonderful views, a full kitchen and a master bathroom that I would LOVE to have in my house. The mountain view was visible from the soaking tub, and I loved the Remede products and rainforest shower. Most of the service was truly excellent, and there were plenty of comfortable outdoor spaces to read, lounge, sit by a fire or have a great conversation.

The pool area was beautiful, but it was a disappointment. The very shallow water (3 feet, 6 inches) makes it hard for an adult to swim there. It's not a relaxing area of the resort -- it's more of a playground for young children. Kids were even splashing around in both hot tubs. No peace and quiet there either, but very nice views of the mountains.

I was glad that I didn't rent a car because the parking was pretty expensive -- $25 a day, if I remember correctly -- and the St. Regis offers free transportation to the Main Street area, the grocery store and a drug store. I used Park City Transportation to get to and from the airport -- $37 per person one way, and was very happy with that service.

I don't recommend eating at this resort. After about 20 minutes of waiting for a server to come to my table at J&G Grill, I gave up, went back to my room and ordered room service. My meal came promptly, but they were out of the wine I had requested and the pizza I ordered was the worst food I've ever had at a Starwood hotel. The crust was extremely soggy -- worse than a cheap frozen pizza. There are good restaurants not far from the resort -- Prime Steakhouse, Clockwork, Main Street Pizza & Noodle, to name a few.

I will definitely stay here again because overall, it's a fabulous resort and most of the staff members I met went out of their way to make my stay special.
Gold Rush is offline  
Old Aug 22, 10, 10:09 pm
  #63  
 
Join Date: Jun 2010
Programs: SPG Platinum
Posts: 15
When the St. Regis asked for comments about my recent stay, I included all of the things I loved about my time there, but also mentioned my not-so-great experience as a diner there. They contacted me promptly to apologize and said they had brought the issue to the staff's attention. They also noticed that I've booked a longer, two-person stay in October, and they said they would make sure that we were upgraded to a Deluxe Suite and given breakfast credits all the days that we will be staying there.

I'm very impressed with how the management and staff really want each guest's stay to be outstanding. We're very much looking forward to our stay in October. I highly recommend this resort, and am very happy with how St. Regis addressed the comments I shared with them. Way to go, St. Regis and Starwood!
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Old Sep 26, 10, 7:53 pm
  #64  
 
Join Date: Feb 2002
Posts: 1,521
Originally Posted by audio-nut View Post
I am looking to go in a couple weeks. The locals rate was $175 for a King and $299 for the Astor suite. Both rates included breakfast.
Stay was very nice. The $175 rate includes parking and a $50 food and beverage credit. UT residents also get 35% off the spa. The F&B credit can actually be used for whatever you like. I also had no issues getting a 4p check out. I will be back!
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Old Nov 29, 10, 11:28 am
  #65  
 
Join Date: Jul 2009
Location: SFO
Programs: UAL SPG Hyatt
Posts: 563
Quick question on this property. Looks like the "suite" upgrade target for plats is the Astor Suite then? Headed there over the holidays and just checking to see if anything is available.
SometimesFlyer is offline  
Old Dec 5, 10, 6:30 pm
  #66  
 
Join Date: Apr 2004
Location: ATL
Programs: SPG gold; otherwise just base in everything so far, but learning!
Posts: 489
Currently staying here for three nights with my brother-- using the free nights earned this summer!

He is Platinum and we were upgraded to a Deluxe suite. Very nice. Two fireplaces, also with butler service. The bathroom is very tasteful and the service is excellent. We have a full kitchen and the housekeeping staff even does all the dishes and puts them away for you.

We have had a very nice stay. The only thing which may be slightly annoying is having to take the funicular up from the lobby to the main hotel as the hotel is within a gated community.
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Old Dec 5, 10, 8:21 pm
  #67  
 
Join Date: Apr 2010
Location: ATL/BOS
Posts: 331
Originally Posted by fuzz View Post
The only thing which may be slightly annoying is having to take the funicular up from the lobby to the main hotel as the hotel is within a gated community.
When I stayed at this property in July, the hotel allowed (preferred) us to drive up to the main part of the hotel rather than taking the funicular.
skidv25 is offline  
Old Dec 6, 10, 4:07 pm
  #68  
 
Join Date: Apr 2004
Location: ATL
Programs: SPG gold; otherwise just base in everything so far, but learning!
Posts: 489
Originally Posted by skidv25 View Post
When I stayed at this property in July, the hotel allowed (preferred) us to drive up to the main part of the hotel rather than taking the funicular.
This was not our experience. Actually, even when we took the shuttle, we were dropped off downstairs. Perhaps it's because ski season has started? We were told that if we had brought a car, we would have to leave it downstairs and it would be brought up for us. In any case, it is a beautiful property!

fuzz
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Old Dec 6, 10, 4:55 pm
  #69  
ski
 
Join Date: Nov 2002
Posts: 344
St. Regis is impressive with great views, but found the hotel cold and formal. Prefer the Stein Eriksen with their incredible comp. skiers breakfast buffet and outgoing happy staff.
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Old Dec 20, 10, 12:40 pm
  #70  
 
Join Date: Jul 2009
Location: SFO
Programs: UAL SPG Hyatt
Posts: 563
Originally Posted by Gold Rush View Post


I don't recommend eating at this resort. After about 20 minutes of waiting for a server to come to my table at J&G Grill, I gave up, went back to my room and ordered room service. My meal came promptly, but they were out of the wine I had requested and the pizza I ordered was the worst food I've ever had at a Starwood hotel. The crust was extremely soggy -- worse than a cheap frozen pizza. There are good restaurants not far from the resort -- Prime Steakhouse, Clockwork, Main Street Pizza & Noodle, to name a few.
Goldrush, do you have contact email for the hotel GM? I stayed recently and my experience was somewhat similar to your first one. Great location, love the place as a whole. However, F&B was disappointing. Wanted to provide the feedback.

Thanks.
SometimesFlyer is offline  
Old Jan 4, 11, 9:25 am
  #71  
 
Join Date: Jan 2010
Location: Chicago, IL
Programs: SPG Plat, AA EXP, Hertz Presidents Circle
Posts: 24
My Trip Report 12/17/10

I booked two rooms using FWN's earned this year. This was the value of FWN's that I've been looking for! A free weekend with another couple at a brand new resort. We were there from 12/17 to 12/21 using 6 FWN's (2 rooms) and points for the last night. The front desk lady told me she had 70 check ins when I arrived, so I knew it was going to be fairly busy. Strangely, throughout the weekend, the hotel never seemed that packed.

Quick Summary..
On my own scale, I'd give the property 4 out of 5 stars and service 2 out of 5 stars.

Check In
Upon checking in, I was promptly upgraded to a deluxe room, adjoining with our friends. I was offered the standard 500 points or truffles, upon which I chose points as usual.

Room
The room was fantastic. The pictures posted above pretty much tell the story. Separate tub and shower with a rain shower head. The furnishings were brand new and there was a foyer that connected with our friends' room. That was particularly nice since we each had a door to our individual rooms, but the outer foyer area was connected and common.

Hotel Amenities (spa, restaurant)
The spa facilities were top notch. The inner sanctum of the spa, including whirlpool, dry and steam sauna, showers, lockers, were brand spanking new and clean. It rivaled the spa at Wynn in Vegas (Vegas winning out due to its size). The J&G restaurant was our spot for drinks, dinner, breakfast, lunch because its the only choice other than room service. Food is good. Burger is very good, drinks are solid. It's a great experience, but having 1 more restaurant choice would have been great.

Ski Valet
Other than the service, which I'll get to later, the valet is fantastic. It's ski-in/ski-out and it was the first time I've been skiing and not had to carry any of my equipment to/from anything. I will say that the resort is on the side of the mountain so every morning you have to take 2 lifts to where you really want to ski, but its really easy to get to at the end of your day. They have girls to help you put on/off your boots. Speaking for myself, I found this a bit weird. I dont know why, but, I just found it creepy. However, I did see them helping with families with kids, which seemed more appropriate.

Service
Here's where I lost it a couple of times during our vacation. Some of the people they have working there were either rude or dumb.

1. Ski Valet - My friend noticed a deep scratch on one of his skis after we skied the first afternoon (we took 2 runs the day we arrived). Background note - My friend, let's call him, John, just bought brand new skis the night before we went out there. He didn't mention it to me until after he gave back his stuff to ski valet and we were having a hot chocolate in the hotel. (John didn't unpack his own skis. A couple hours earlier, we dropped all our stuff off and ski valet unpacked all of our equipment.) I saw that it was bothering him and John thought that one of the porters probably dropped it. Let's go have a quick chat with them I offered. We went down to ski valet and calmly explained what was bothering John. The ski valet manager got very defensive and the first thing out of his mouth was "you can't prove we did that." He then went off into an argument that it is more likely that John damaged the skis as he packed them and he finished with "what are you guys trying to get out of this?" I was pissed. I said "how about admission of even the slightest possibility of guilt?" After he heard that, he backpedaled and started apologizing and we walked away. Anyway, long story a bit shorter, after a couple hours, I talked to the GM and he was very helpful. He pulled the skis out of valet and offered to have them fixed and was very apologetic. I could say more here, but I'll just leave it at that.

2. Escalades - The ski valet thing was major, everything else is pretty minor, but c'mon, this is the st. regis. There are a lack of escalades running during peak hours. One of the drivers said they had 6, but not all are always on duty. During peak hours, it is a LONG wait to get a car to park city. The car seats 6, so its pretty much 1 family/group per car. Its a 20 min round trip to/from park city (where most ppl are going), so if there's a crowd of 4 or 5 groups, it could take a while. We went down at 6:30 for a 7pm reservation and didn't get there until 7:20pm.

3. Spa - This is minor, but this should just never happen. My wife booked a treatment a couple days in advanced (24 hour cancellation). She changed her mind and canceled in person, 30 hours in advance. The day of the canceled treatment, we get a voicemail that is asking her why she isn't coming for her treatment. Oh, and every time I tried calling the spa from my room, no one ever picked up, so I left a message. 3 hours later, no one calls me back. No worries, its just downstairs, so I go down there. When I inquire at the spa, they say its been taken care of and sorry that no one returned our voice message.

4. Front Desk - The guy at the front desk told me if we took the vernicular down, we would be able to cross the street and find breakfast spots. When we took it down, the lady at the base of the vernicular said there were no places to eat anywhere around there.

5. Concierge - On the night before we left, there was a snow storm. I knew it would take a bit longer to get to the airport. I asked them how long she thought it would take. She replied "i dont know." She went on to say, on a normal day it takes 40 min. (no kidding). But, today, she said, she can't even venture a guess. Maybe, I'm asking too much, but isn't it their job to know things like that?

Anyway, the vacation overall was wonderful. We had lots of fluffy snow and deer valley is a great place to ski. This hotel is just 1 year old and I saw that they have plans to expand.
dkang is offline  
Old Jan 11, 11, 12:42 am
  #72  
 
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
Cat6 C&P rates are now available at this property.

Current availability showing for Feb 6-10 and Feb 14-18. Also a few dates in January. Then nearly every day April 2 - Dec 20, 2011.
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Old Jun 16, 11, 5:45 pm
  #73  
 
Join Date: Jan 2004
Location: ORD LAX HKG
Programs: Bonvoy LTT; HH Gold; Hyatt Globalist; IHG SpireAmb; UA2KMM; NationalEE; AvisPC; HertzPC
Posts: 636
Originally Posted by TerryK View Post
How much do they charge for parking at St Regis? Valet? Self?
Does anyone know this parking question?
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Old Jun 16, 11, 5:57 pm
  #74  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by ktjan View Post
Does anyone know this parking question?
Looks to be valet only. $25 per night.

http://www.starwoodhotels.com/stregi...ropertyID=1588

http://www.starwoodhotels.com/stregi...nId=1004712201

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 25, 11, 12:31 pm
  #75  
 
Join Date: Apr 2004
Location: Chicago
Programs: OZ LT D+, UA 1K, AS MVPG AF Gold, SPG Platinum (8 years), Hyatt Diamond, Hilton Gold, Marriot Gold
Posts: 463
I'm going here soon to attend a government conference. Got a government rate ($175+tax). Actually conference is held in canyon resort, so Escale Lodge (Hyatt) is better option, but just wanted to celebrate my wedding anniversary at St. Regis deer valley..

Q1: is there any plenty option for dining?? Anybody knows how much is breakfast buffet? I'm also curious the quality of the restaurant (J&W grill)

Q2: do they still offer escalade service to near town?
OneWorldTraveller is offline  

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