SLS at Beverly Hills, CA [Master Thread]
#361
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
I just stayed here and I didn't find it all that special. I guess I'm an outlier. As others pointed out above, the breakfast Platinum benefit is very limited. Can this place at least add in some hard boiled eggs?
As for my room - they upgraded me to a 1 bedroom suite but my suite had NO window in the bedroom. The living room has one small window. The room was dark and dingy (room 338 if memory serves). The design is nice but surely not luxury imo. There was no water or iron in the room upon check in. 2nd day, free water appeared. I had to call (and wait) for the iron AM of 2nd day.
Service was poor (they told me they'd call/text me when my room was ready - but never did). Didn't even apologize when I brought it up to them. At checkout I told them I had two items from the mini-bar and they made me wait 5 minutes while someone went to the room to double check I didn't have 3. Never saw a luxury property treat me like that. After the wait - they agreed, that's all I had.
The location of this place is EXCELLENT and sadly other than the Sofitel (which is also quite overpriced) there aren't a lot of larger chain hotels nearby. Some boutiques but that's a totally different experience. So would I be back? Maybe (mostly for location) - but surely I wouldn't call this a Luxury hotel not in hard product, not in benefits delivered to Plats, and not in service. I realize there are a lot of fans on this thread... but for me - locale is the primary attraction here.
As for my room - they upgraded me to a 1 bedroom suite but my suite had NO window in the bedroom. The living room has one small window. The room was dark and dingy (room 338 if memory serves). The design is nice but surely not luxury imo. There was no water or iron in the room upon check in. 2nd day, free water appeared. I had to call (and wait) for the iron AM of 2nd day.
Service was poor (they told me they'd call/text me when my room was ready - but never did). Didn't even apologize when I brought it up to them. At checkout I told them I had two items from the mini-bar and they made me wait 5 minutes while someone went to the room to double check I didn't have 3. Never saw a luxury property treat me like that. After the wait - they agreed, that's all I had.
The location of this place is EXCELLENT and sadly other than the Sofitel (which is also quite overpriced) there aren't a lot of larger chain hotels nearby. Some boutiques but that's a totally different experience. So would I be back? Maybe (mostly for location) - but surely I wouldn't call this a Luxury hotel not in hard product, not in benefits delivered to Plats, and not in service. I realize there are a lot of fans on this thread... but for me - locale is the primary attraction here.
#362
Join Date: Dec 2002
Location: Toronto
Posts: 484
While this is a great place, *this* shocked me: SLS Beverly Hills Named
#1 Hotel in the World, #1 in the United States and #1 in Los Angeles by Conde Nast Traveler 2019 Readers' Choice Awards
#1 Hotel in the World, #1 in the United States and #1 in Los Angeles by Conde Nast Traveler 2019 Readers' Choice Awards
#364
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Curious if there are any COVID-era stays. Debating whether to use a free night cert here or the Edition in May for a relaxing one nighter. The fact that there would be Platinum breakfast at SLS has me leaning here. Optimistic facilities will open up a bit in the coming weeks.
#365
Join Date: May 2009
Location: UK
Posts: 3,951
Curious if there are any COVID-era stays. Debating whether to use a free night cert here or the Edition in May for a relaxing one nighter. The fact that there would be Platinum breakfast at SLS has me leaning here. Optimistic facilities will open up a bit in the coming weeks.
Last edited by pazza2000; Mar 21, 2021 at 5:42 am
#366
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,386
Curious if there are any COVID-era stays. Debating whether to use a free night cert here or the Edition in May for a relaxing one nighter. The fact that there would be Platinum breakfast at SLS has me leaning here. Optimistic facilities will open up a bit in the coming weeks.
#368
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,102
I wanted to pop in and vouch for the SLS as I was impressed with my stay this weekend that far exceeded my expectations. While I didn't get a suite, I was able to check in at 9 AM to a Premier City View King, which had a lovely view that included both Downtown and the Hollywood sign. I also appreciated that the FDA asked if I would prefer a room on the 5th floor with no connecting door or a room on the 7th floor with a connecting door - nice touch to be that considerate. The room itself was quite comfortable - very plush mattress and large shower with great pressure. The number of mirrors was a bit shocking - thank goodness, I'm not overly superstitious. I was also surprised, based on the state of the SLS portfolio, how "Marriott" the property was - Luxury Collection branding was in full force on the keycards and linens, and the TV used Marriott's smart OS (great touch).
Elite breakfast was a la carte (I was told both $35 and $70 for the credit amount - I'm assuming it's supposed to be $35 per person). The coconut oil mini pancakes were surprisingly good, and I appreciated that I didn't even have to sign a receipt - my server said that everything had been taken care of when I gave my room number to the host.
Overall, I was really impressed by the SLS and wouldn't hesitate to stay again.
Elite breakfast was a la carte (I was told both $35 and $70 for the credit amount - I'm assuming it's supposed to be $35 per person). The coconut oil mini pancakes were surprisingly good, and I appreciated that I didn't even have to sign a receipt - my server said that everything had been taken care of when I gave my room number to the host.
Overall, I was really impressed by the SLS and wouldn't hesitate to stay again.
Last edited by ElevatorEnthusiast; Oct 11, 2021 at 12:55 pm
#370
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
I stayed there about a year ago. The breakfast was actually the highlight of the stay. It was a $35 credit per person, up to two people. The breakfast ran about $40 plus tip so not a terrible deal. Otherwise, there hotel was amazingly unremarkable. I couldn't put my finger on any one thing. The staff was nice, the hotel was decent, but I just didn't get that wow factor, especially for such an expensive hotel. I found both the W Hollywood and the W Westwood - now laughingly called the W Beverly Hills West - to be better properties, although you will want a high floor to avoid club noise
#371
Join Date: Dec 2004
Posts: 7,900
Thanks for the feedback. You're right platinum breakfast was a highlight. I actually loved this hotel but was put off at first by some comments here. Maybe I had different expectations, but my standard room was on a high floor and perfect. Not sure if it was an upgrade to premier, since I don't know the difference. Excellent nespresso machine was a nice bonus. Staff was great and genuinely attentive to guests (and anticipated one or two things I needed without asking). Had looked at W Westwood, but this was the best location for my stay and Edition was out of reach. Some said the hotel style doesn't fit with Luxury Collection brand, but I appreciated the uniqueness.
#372
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,102
Thanks for the feedback. You're right platinum breakfast was a highlight. I actually loved this hotel but was put off at first by some comments here. Maybe I had different expectations, but my standard room was on a high floor and perfect. Not sure if it was an upgrade to premier, since I don't know the difference. Excellent nespresso machine was a nice bonus. Staff was great and genuinely attentive to guests (and anticipated one or two things I needed without asking). Had looked at W Westwood, but this was the best location for my stay and Edition was out of reach. Some said the hotel style doesn't fit with Luxury Collection brand, but I appreciated the uniqueness.
#373
Join Date: Jan 2022
Posts: 51
Stayed here recently. Color me not impressed. 1 or 2 of the staff I met were friendly. Most took an approach of you're annoying me by asking me a question. Simple things like where do I check in, were met with a sigh. Mind you, this is by the person who's sole responsibility is to open the door and greet people.
It's really odd, nothing about this hotel was truly "luxury" Also, nothing was truly bad. It was just a meh hotel all around. I've stayed in Westin's that are nicer. There was zero acknowledgment of Ambassador status. I had to pry details out of them. Late checkout, breakfast ($35 in lobby restaurant, and the highlight of this hotel) Anyway, I'm kind of meandering with this review, because thats how I felt about my stay here. The location is not in the heart of Beverly Hills. The staff is as warm as overnight left on the counter pizza and the hotel itself just seems dark and drab. It's trying for a dark and trendy look, but doesnt come across that way.
If you're looking for a luxury experience, look elsewhere.
It's really odd, nothing about this hotel was truly "luxury" Also, nothing was truly bad. It was just a meh hotel all around. I've stayed in Westin's that are nicer. There was zero acknowledgment of Ambassador status. I had to pry details out of them. Late checkout, breakfast ($35 in lobby restaurant, and the highlight of this hotel) Anyway, I'm kind of meandering with this review, because thats how I felt about my stay here. The location is not in the heart of Beverly Hills. The staff is as warm as overnight left on the counter pizza and the hotel itself just seems dark and drab. It's trying for a dark and trendy look, but doesnt come across that way.
If you're looking for a luxury experience, look elsewhere.
#374
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 825
Stayed here recently. Color me not impressed. 1 or 2 of the staff I met were friendly. Most took an approach of you're annoying me by asking me a question. Simple things like where do I check in, were met with a sigh. Mind you, this is by the person who's sole responsibility is to open the door and greet people.
...
If you're looking for a luxury experience, look elsewhere.
...
If you're looking for a luxury experience, look elsewhere.