W Hong Kong [Master Thread]

Old Aug 14, 08, 6:04 am
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Arrow W Hong Kong [Master Thread]

Stay report on August 10


the hotel entrance is located on South side of Elements Mall. It's not easy to find a way from Airport Express Kowloon Station. There's no sign to guide you to find a way, but you can try to find HMV shops first. That means you have to carry-on your own luggages all the way from Airport Express Kowloon Station to the W entrance. I suggest W Hong Kong should provide "Meet & Greet" service in Airport Express Kowloon Station, send a bellboy to station exits to greets guests. The same service provided in Four Season's Marunouchi Tokyo in Tokyo Station as well.


Receptionist offered Spectacular Room for me but no upgrade to Suite. He explained that some suites still under contractions. In addition, the staff mentioned that W Hong Kong will not be able to offer Platinum benefits to SPG Platinum members at this moment due to some issues (ex: soft-opening and the room rate I paid is under promotion rate, system not connected with SPG worldwide yet..something like that..)


Cool and Fashion design, but not impressiveness. If you looking for a nice Harbour view room in Kowloon area, I suggest you choose Sheraton Hong Kong or Peninsula or InterContinental.

Air condition system have some problem, I can hear the voice in action whole night long till 4am.

By the way, there's a "W TWO INTIMACY KIT" in your room, costs HKD$80 for your pleasure.

No welcome chocolate or letter in the room, only an green apple and 3 types of desserts in a plate delivered in the night.

No Sweet Dreams Pillow Menu or W Personalized Wake-up Service Menu offered as well.


Overall, W Hong Kong provided warm and friendly attitude, but in my personal experience, ice bucket needs 10 minutes traveling time to your room. By the way, I asking Whatever/Whenever desk regarding the Visa information of China, one lady in night shift told me she prepared travel agency's address and print-out the visa application form for me, so I can get all documents in the morning, but when I went downs to the Whatever/Whenever desk, seems like the new staff have no idea what I am talking about. I explained both in English and Mandarin, and she make some calls and try to find out the documents for me. Finally, I have all information I want after 15 minutes investigation. (It's just an address/telephone number for one branch of China Travel Service in Tsim Sha Tsui)


The guest relation manager Mr. Martin Camp greets me in the front desk, and we chatted about some issues I experienced in W Hong Kong. It's grate, but some details needs more attention in the future.

I am not good in writing English, so here's some pictures I took and hope some other guys can share your experience with W Hong Kong.

W Hong Kong @ August 10, 2008

Location map of W Hong Kong & Elements


If anyone wanna arrange Limo transfer service from AEL (Airport Express) Kowloon Station to W Hong Kong, that means you just take a round from AEL Exits/Elements Mall's Ground Floor to Elements Mall's South drop-off entrance in 1st Floor. 3 minutes drive, I guess.

Last edited by MattTaiwan; Aug 14, 08 at 12:09 pm
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Old Aug 14, 08, 11:15 am
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Thanks for the review WITH pictures! ^^^
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Old Aug 14, 08, 1:19 pm
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I love your pictures, thank you.
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Old Aug 14, 08, 1:42 pm
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I guess that's always the drawback for being the "first" customers. Even though as tempting as it seems to be, my past experience told me that I should stay away from any brand new hotel until 6-8 weeks after the opening to let them work out all the kinks...
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Old Aug 14, 08, 2:09 pm
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Love the pictures!

Had a mid September reservation at W. But based on start-up issues and MattTaiwan's lukewarm trip report I decided to cancel it in favor of the Sheraton. Will try the W on my next visit to Hong Kong in December. Hopefully all opening kinks will have been ironed out.
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Old Aug 14, 08, 2:41 pm
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I have a 1 night stay in HK on the way back to NY in early Sept. Booked the W but now thinking maybe to change also. I havent been to the Sheraton before. The rate is almost half at the Sheraton (1500) as opposed to W at 2800.

Are there any opening specials at W ?

What about locations ? I have 1 day for a little sight seeing.

Last edited by TMOTEE; Aug 14, 08 at 2:47 pm
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Old Aug 14, 08, 4:53 pm
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WOW! Thanks for all the pictures! The hotel looks pretty nice, but the harbour view is disappointing

I think my favourite was the picture of all the Watsons water bottles (at Sweat?) with the labels peeled off and replaced with W stickers.

TMOTEE, if this is your first visit to Hong Kong, Sheraton is much more centrally located. If you splurge for a harbour view room, you'll get much better view than it seems you'll get at the W. While getting around from the W will be easy enough, the Sheraton is in the middle of Tsim Sha Tsui, which is one of the main tourist hubs.
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Old Aug 14, 08, 9:56 pm
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Some more photos here.
I stayed before August 10 actually.
Overall, yes there were some start-up matters
but overall I was quite satisfied with W Hong Kong.

W Hong Kong guest room (Day)

W Hong Kong guest room (Night)

W Hong Kong facilities (Pedicure Room, Rooftop Pool, etc)

W Hong Kong - Living Room Bar

W Hong Kong - Kitchen

W Hong Kong - Liquid Bar at Fire

W Hong Kong - Fire

Last edited by Korean Guy; Aug 18, 08 at 2:47 am
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Old Aug 14, 08, 10:10 pm
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Thank you for your pictures.
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Old Aug 15, 08, 8:20 am
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Contacted with SPG guest service in Singapore and asking for PLATINUM 500 THANK YOU AMENITY, it posted to my account yesterday. ^
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Old Aug 15, 08, 9:47 am
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Thanks for the trip report. Nice pics too.
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Old Aug 15, 08, 1:03 pm
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Thanks for your great photo report!

Looks like a great new W, but I think this report has cemented my decision to go ahead with the IC HKG instead, for the harbour view.
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Old Aug 15, 08, 8:23 pm
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I wonder if any taxi driver understands that there is a new W Hotel in Hong Kong.
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Old Aug 15, 08, 11:13 pm
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Originally Posted by HOKK View Post
I wonder if any taxi driver understands that there is a new W Hotel in Hong Kong.
4 times during my stays, all of the taxi drivers have no idea about W Hong Kong.
You have to explain hotel located in South Drop-off area on Nga Cheung Road’s flyover of Elements Mall. In Chinese will be "雅翔道往柯士甸道西之南側落客口".
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Old Aug 29, 08, 12:25 pm
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There are some more pictures and a brief description on my stay in my TR
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