Feb 12, 17, 1:31 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: dgreen12

This thread refers to the various Marriott brands within a specific geographic area. Marriott Bonvoy hotels in XX usually have posts asking which property is better, etc. Trip reports are usually better suited in the property specific threads.

<Data current to: 19 March 2017>

1. Thread Statistics:
Currently this is the top posted thread across the Marriott and Ritz-Carlton Rewards Forum with 3605 postings. Among non-sticky and non-closed threads, it ranks 5th in terms of views at 381,890.1st post: November 2, 1999
1999: Posts 1 through 9 (9 total): 1999
2000 - 2004: Posts 10 through 333 (324 total): 2000
2005 - 2009: Posts 334 through 1866 (1533 total): 2005
2010 - 2014: Posts 1867 through 3150 (1283 total): 2010
2015 - 2017: Posts 3151 through 3595 (444 to-date):2015: Posts 3151 through 3357 (207 total): 2015
2016: Posts 3358 through 3564 (206 total): 2016
2017: Starts at post 3565 (31 and counting): 2017

2. London's Marriotts:
Marriott's London search page (https://www.marriott.com/hotel-searc...dom.travel.40/) identifies 29 properties as "in London":

11 properties are between 9 and 36 miles (14 and 56 km) outside of London: largest concentration are near Heathrow Airport (LHR): 3 (London Heathrow Marriott, Renaissance London Heathrow, Heathrow/Windsor Marriott) + 1 (London Marriott Twickenham)
3 properties are in West India Quay and London City Airport (London Marriott West India Quay, Marriott Executive Apartments London West India Quay and MOXY London Excel (opened in March 2017))
1 property will be opening in Stratford (6+ miles (10 km) away from Central London): MOXY London Stratford (scheduled to open in July 2017)
14 properties are within 2.5 miles (4 km) of London's City Center

3. Property Statistics: (to be updated after MOXY London Stratford opens)

Total Rooms and Suites: 5859 rooms and 419 suites across 28 properties
Marriott Brands: 17 Marriotts, 3 Autograph Collection, 2 Renaissance, 1 each of: EDITION, JW Marriott, Marriott Vacation Club, Marriott Executive Apartments, MOXY (March 2017), Courtyard
2016 Category Tiers: 1 Tier 3, 7 Category 9, 4 Category 8, 4 Category 7, 6 Category 6, 3 Category 5 and 1 Category 4
2017 Category Tiers: 1 Tier 4 (EDITION up 1), 7 Category 9, 4 Category 8, 3 Category 7, 6 Category 6 (Twickenham down 1), 3 Category 5 (Ren LHR down 1) and 2 Category 4 (Cheshunt down 1)
Concierge Lounges: 13 properties have Concierge Lounges/Executive Lounge/Chambers Club
Room Conditions: 7 properties have their rooms renovated or are new properties since 2015, 3 were remodeled in 2013 with the rest having renovation dates that go from 2010 back to 2001 (according to Marriott's posted data) and two with no remodel data (Grosvenor House and St. Pancras)
Numbers of Rooms: Average number of rooms across the 28 properties is 209 / Median is 182; largest room count is Renaissance Heathrow (703); other properties with room counts higher than the average include: Grosvenor House (420), London Heathrow (391), Heathrow/Windsor (376), Regents Park (305); smallest room counts are: Marriott Executive Apartments London, West India Quay (47 suites), Grand Residences by Marriott - Mayfair-London (49), Threadneedles (66), Hotel Xenia (98)
Suites: Largest number of suites: Grosvenor House (76), Marriott Executive Apartments London, West India Quay (47), St. Ermin's (41), St. Pancras (38); On a percentage basis (suites vs. rooms), not including the Executive Apartments, Park Lane has the highest (23%), followed by Grosvenor House (18%), St. Pancras (18%), St. Ermin's (14%)
Very Unlikely Upgrades: Properties with few, if any suites and their suites vs. room percentages: Marble Arch (0 / 0%), Hotel Xenia (1 / 1%), Tudor Park (1 / 1%), London Heathrow (2 / 1%), Regents Park (3 / 1%), Bexleyheath (4 / 3%), Waltham Abbey (4 / 3%), Heathrow/Windsor (6 / 2%), Kensington (6 / 3%), Renaissance Heathrow (7 / 1%)

4. Individual Marriott Properties in London, England:
List is sorted from closest to the center of London outward (as provided by Marriott's web site):

Note: Information about Concierge/Executive Lounge status and hours for London properties is located in the Domestic & International Executive Lounges Open/Closed on Weekends Master Thread - search on England/United Kingdom or London.
The London EDITION Hotel Web Page Fact Sheet 10 Berners Street, London, England W1T 3NP
Stats: 7 floors, 173 rooms (%Suites: 0%) no CL Category: Tier 4 Built: 2013 Last Remodel: 2013 (opened)
Thread: London Edition Hotel -- Opened October 2013 (current)

London Marriott Hotel Grosvenor Square Hotel Web Page Fact Sheet Grosvenor Square, London, England W1K 6JP
Stats: 6 floors, 217 rooms, 20 suites (%Suites: 9%) Concierge Lounge: yes (Executive Lounge) Category: 9 Built: 1964 Last Remodel: 2011
Thread: London Marriott Grosvenor SQUARE - London UK

Grand Residences by Marriott - Mayfair-London Hotel Web Page Fact Sheet 47 Park Street, London, England W1K 7EB
Stats: 7 floors, 49 rooms (%Suites: 0%) no CL Category: Marriott Vacation Club Built: 1926 Last Remodel: 2015
Thread: (stale) 47 Park Street, London (last post: October 24, 2005 - thread focus is on eliminating award option at property)

London Marriott Hotel Park Lane Hotel Web Page Fact Sheet 140 Park Lane, London, England W1K 7AA
Stats: 5 floors, 124 rooms, 28 suites (%Suites: 23%) Concierge Lounge: yes Category: 9 Built: 1919 Last Remodel: 2015
Thread: London Marriott Park Lane (current)

Grosvenor House, A JW Marriott Hotel Hotel Web Page Fact Sheet 86-90 Park Lane, London, England W1K 7TN
Stats: 8 floors, 420 rooms, 76 suites (%Suites: 18%) Concierge Lounge: yes Category: 9 Built: 1929 Last Remodel: Currently renovating rooms; public areas 2016
Thread: JW Marriott Grosvenor House (London, UK) Trip Reports (current)

London Marriott Hotel Marble Arch Hotel Web Page Fact Sheet 134 George Street, London, England W1H 5DN
Stats: 12 floors, 240 rooms (%Suites: 0%) Concierge Lounge: yes Category: 9 Built: 1972 Last Remodel: 2008
Thread: (stale) Marriott Marble Arch London (last post: October 18, 2013)

St. Ermin's Hotel, Autograph Collection Hotel Web Page Fact Sheet 2 Caxton Street London, England SW1H 0QW
Stats: 6 floors, 290 rooms, 41 suites (%Suites: 14%) no CL Category: 8 Built: 1887 Last Remodel: 2010
Thread: St. Ermin's Hotel, Autograph Collection - London, UK (current)

St. Pancras Renaissance Hotel London Hotel Web Page Fact Sheet Euston Road, London, England NW1 2AR
Stats: 7 floors, 207 rooms, 38 suites (%Suites: 18%) Concierge Lounge: yes (Chambers Club) Category: 9 Built: 1873 Last Remodel: 2011 (opened)
Thread: Renaissance St. Pancras - London (Opened 2011) (current)

London Marriott Hotel County Hall Hotel Web Page Fact Sheet Westminster Bridge Road, London, England SE1 7PB
Stats: 6 floors, 192 rooms, 14 suites (%Suites: 7%) Concierge Lounge: yes Category: 9 Built: 1922 Last Remodel: 2016
Thread: London Marriott Hotel County Hall (current)

London Marriott Hotel Regents Park Hotel Web Page Fact Sheet 128 King Henry's Road, London, England NW3 3ST
Stats: 7 floors, 305 rooms, 3 suites (%Suites: 1%) Concierge Lounge: yes Category: 8 Built: 1973 Last Remodel: 2016
Thread: Regents Park Marriott Trip Reports (current)

London Marriott Hotel Maida Vale Hotel Web Page Fact Sheet Plaza Parade, Maida Vale London, England NW6 5RP
Stats: 7 floors, 226 rooms, 11 suites (%Suites: 5%) Concierge Lounge: yes Category: 7 Built: 1996 Last Remodel: 2016
Thread: London Marriott Maida Vale (current)

Threadneedles, Autograph Collection Hotel Web Page Fact Sheet 5 Threadneedle Street, London, England EC2R 8AY
Stats: 5 floors, 66 rooms, 8 suites (%Suites: 12%) no CL Category: 9 Built: 2002 Last Remodel: 2013
Thread: Threadneedles, Autograph Collection (London, UK) (last post: February 7, 2015)

London Marriott Hotel Kensington Hotel Web Page Fact Sheet 147c Cromwell Road, Kensington, London, England SW5 0TH
Stats: 7 floors, 210 rooms, 6 suites (%Suites: 3%) Concierge Lounge: yes Category: 8 Built: 1969 Last Remodel: 2003
Thread: London Marriott Hotel Kensington (current)

Hotel Xenia, Autograph Collection Hotel Web Page Fact Sheet 160 Cromwell Road, Kensington, London, England SW5 0TL
Stats: 6 floors, 98 rooms, 1 suite (%Suites: 1%) no CL Category: 8 Built: 2013 Last Remodel: 2013 (opened)
Thread: Hotel Xenia, Autograph Collection - London, England (current)

London Marriott Hotel West India Quay Hotel Web Page Fact Sheet 22 Hertsmere Road, Canary Wharf, London, England E14 4ED
Stats: 8 floors, 279 rooms, 22 suites (%Suites: 8%) Concierge Lounge: yes Category: 7 Built: 2004 Last Remodel: 2004 (opened)
Thread: Trip report London Marriott West India Quay (current)

Marriott Executive Apartments London, West India Quay Hotel Web Page Fact Sheet 22 Hertsmere Road, Canary Wharf, London, England E14 4ED
Stats: 4 floors, 47 suites (%Suites: 100%) no CL Category: earn only Built: 2004 Last Remodel: 2004 (opened)
Thread: <no thread>

MOXY London Stratford Hotel Web Page Fact Sheet 86 Great Eastern Road London, England E15 1GR
Stats: 7 floors, 273 rooms, 21 suites (%Suites: 8%) no CL Category: TBD Built: 2017 (in construction) Last Remodel: 2017 (opening)
Thread: Moxy London Stratford - England (current)

MOXY London Excel Hotel Web Page Fact Sheet 1014 Dockside Road, London, England E16 2FQ
Stats: 6 floors, 148 rooms, 16 suites (%Suites: 11%) no CL Category: 6 Built: 2017 Last Remodel: 2017 (opening)
Thread: Moxy London Excel - UK (current)

London Marriott Hotel Twickenham Hotel Web Page Fact Sheet 198 Whitton Road, Twickenham, England TW2 7BA
Stats: 3 floors, 144 rooms, 12 suites (%Suites: 8%) no CL Category: 6 Built: 2007 Last Remodel: 2007 (opened)
Thread: Marriott Twickenham London (current)

London Heathrow Marriott Hotel Hotel Web Page Fact Sheet Bath Road, Heathrow Airport Hayes, England UB3 5AN
Stats: 5 floors, 391 rooms, 2 suites (%Suites: 1%) Concierge Lounge: yes Category: 7 Built: 1998 Last Remodel: 2007
Thread: Marriott-family hotels at London Heathrow Airport (current)

Renaissance London Heathrow Hotel Hotel Web Page Fact Sheet Bath Road, Hounslow, England TW6 2AQ
Stats: 4 floors, 703 rooms, 7 suites (%Suites: 1%) Concierge Lounge: yes Category: 5 Built: 1973 Last Remodel: 2015
Threads: Renaissance London Heathrow Hotel no longer a dump (current) and Marriott-family hotels at London Heathrow Airport (current)

Bexleyheath Marriott Hotel Hotel Web Page Fact Sheet 1 Broadway, Bexleyheath, England DA6 7JZ
Stats: 5 floors, 138 rooms, 4 suites (%Suites: 3%) no CL Category: 5 Built: 1992 Last Remodel: 2005
Thread: <no thread>

Waltham Abbey Marriott Hotel Hotel Web Page Fact Sheet Old Shire Lane, Waltham Abbey, England EN93LX
Stats: 2 floors, 158 rooms, 4 suites (%Suites: 3%) no CL Category: 5 Built: 1988 Last Remodel: 2007
Thread: <no thread>

Cheshunt Marriott Hotel Hotel Web Page Fact Sheet Halfhide Lane, Turnford, Broxbourne, England EN10 6NG
Stats: 3 floors, 131 rooms, 12 suites (%Suites: 9%) no CL Category: 4 Built: 1991 Last Remodel: 2005
Thread: <no thread>

Heathrow/Windsor Marriott Hotel Hotel Web Page Fact Sheet Ditton Road, Langley Slough, England SL3 8PT
Stats: 5 floors, 376 rooms, 6 suites (%Suites: 2%) Concierge Lounge: yes Category: 6 Built: 1973 Last Remodel: 2008
Thread: (stale) Windsor Marriott and LHR (last post: August 21, 2008) and Marriott-family hotels at London Heathrow Airport (current)

Hanbury Manor Marriott Hotel & Country Club Hotel Web Page Fact Sheet Ware Hertfordshire, England SG12 0SD
Stats: 4 floors, 149 rooms, 12 suites (%Suites: 8%) no CL Category: 6 Built: 1901 Last Remodel: 2001
Thread: (stale) London Hanbury Manor accessable? (last post: June 15, 2008)

Lingfield Park Marriott Hotel & Country Club Hotel Web Page Fact Sheet Racecourse Road, Lingfield, England RH7 6PQ
Stats: 4 floors, 110 rooms, 6 suites (%Suites: 5%) no CL Category: 6 Built: 2010 Last Remodel: 2010 (opened)
Thread: <no thread>

Courtyard London Gatwick Airport Hotel Web Page Fact Sheet London Gatwick Airport, Buckingham Gate Gatwick, England RH6 0NT
Stats: 5 floors, 196 rooms, 22 suites (%Suites: 11%) no CL Category: 4 Built: 2009 Last Remodel: 2009 (opened)
Thread: London Gatwick Courtyard: Worst Stay Ever (current)

Tudor Park Marriott Hotel & Country Club Hotel Web Page Fact Sheet Ashford Road, Bearsted Maidstone, England ME14 4NQ
Stats: 2 floors, 119 rooms, 1 suite (%Suites: 1%) no CL Category: 6 Built: 1987 Last Remodel: 2008
Thread: (stale) Marriott Tudor Park in Maidstone, UK (last post: November 24, 2013)

Marriott Bonvoy hotels in London, UK

Reply Subscribe

Thread Tools

Search this Thread

Mar 31, 09, 5:05 am

#1576

Polk

Join Date: Oct 2005

Location: London

Programs: BA Blue, VS Red

Posts: 346

Quote:

Originally Posted by holocker

What are the best early morning transportation options for 2 people with some luggage from LHR- Marriott Grosvenor Hall. Also from the hotel to the Eurostar station.
Thanks

Assuming you mean the Grosvenor House on Park Lane the cheapest option is the tube direct from the airport to Hyde Park Corner station. It is a 10-15 minute walk or short taxi ride from the station to the hotel. This route has no stairs and doesn't require a change of train but there are some escalators and a ramp up to street level so it is suitable if you have luggage you can easily handle without help.

For any route planning on public transport in the UK I recommend you use Transport Direct.

Mar 31, 09, 4:14 pm

#1577

todd_m

Join Date: Oct 2007

Programs: UAL 1K; Marriott Platinum Premier; SPG Gold

Posts: 6

Here's the Scoop

I spend one or two weeks a month at Grosvenor House. First of all there is a tremendous group of people working there. Katrin in Customer Relations is ridiculously helpful. I have stayed at every Marriott in London and Grosvenor House is my favorite, with Grosvenor Square a close second - due mostly to the staff at either location.

Car service from LHR to Grosvenor House is ~65 GBP. You can arrange for car service through the concierge at GH and they will send a mid-sized Mercedes sedan. However, if you have a lot of luggage you should ask for a people carrier (UK term for a van).

For me, the most cost-efficient way to get there - without hopping on the Tube - is the Heathrow Express. 16.50 GBP one-way and 32GBP for a return ticket (return = round-trip).

It leaves 4 times an hour, and takes little more than 15 minutes to get to London Paddington. From Paddinton you join the Taxi queue and for 8 to 10 GBP, depending on traffic, you can take a Black Taxi to Grosvenor House. If you ask them to drop you at the Park Lane entrance, you save a pound. When you tip a Taxi driver, you should only round up to the nearest pound, or an extra pound if the tip equates to 50 pence or less.

So for two people, you are looking at 43GBP each-way. A taxi from the hotel will ring you up for 65-70, which is the same as the car service. The car service can be billed to your room. I have never taken the tube, but I am guessing you are looking at 75 minutes and 15+ stops to get to Hyde Park Corner. (Not a bad walk from there through the park, though)

Hope that Helps!

Last edited by todd_m; Mar 31, 09 at 4:21 pm

Mar 31, 09, 4:29 pm

#1578

todd_m

Join Date: Oct 2007

Programs: UAL 1K; Marriott Platinum Premier; SPG Gold

Posts: 6

To Eurostar Station

Getting to St. Pancras International (Eurostar's new station) is not hard.

Black Taxi from the hotel will be 15-20 GBP, depending on traffic. Traffic is usually not great, unless you are catching one of the really early trains to Paris / Brussels.

You can also get yourself to the Oxford Circus station (walk through Grosvenor Sq and then down Oxford Street) and hop the tube to King's Cross / St. Pancras. (Tube will probably be 4GBP each.)

If you have the time, the walk is not too long and it takes you past a bunch of embassies, including the US embassy. If you are pressed for time, Taxi is more direct.

Apr 1, 09, 12:18 am

#1579

SkiAdcock

A FlyerTalk Posting Legend

Join Date: Aug 2002

Programs: UALifetimePremierGold, Marriott LifetimeTitanium

Posts: 69,948

To add on to what todd_m says, I usually do the Heathrow Express (HEX)-cab combo.

However, last few times I've done the Heathrow Connect (HCon)-cab combo. HCon picks up at LHR at same place as the HEX & goes to Paddington. HCon runs 2x/hour & takes 25 minutes vs HEX 15. But - it's also less expensive - ie, 13.90GBP RT (can't remember 1-way, but probably 7GBP).

I do the train/cab combo regardless if I'm at Grosvenor House or Grosvenor Square. Price is basically the same for cab since the 2 properties are only about 3-4 short blocks apart. Like Todd, Grosvenor Hall is my favorite & agree re: staff.

Can't help you on the Eurostar, although it looks like they have you covered above.

Cheers.

Apr 1, 09, 10:26 pm

#1580

cyberdad

Join Date: Aug 2005

Location: ORD, MKE, MDW

Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,

Posts: 1,844

Quote:

Originally Posted by SkiAdcock

Apr 2, 09, 2:15 am

#1581

jedikiah

Join Date: Nov 2005

Location: Sitting down

Posts: 557

Although this difference in full price between the Connect and HEX services is clear, there is nearly always an offer on somewhere to discount the HEX a little. For example currently on advance purchase Virgin Atlantic is offering a first class ticket for 5% less than a standard one (£30.40 return); ANA is offering a standard return for £27.52. Railcards get you discounts from both.

Apr 2, 09, 6:47 am

#1582

jerseyfinn

Join Date: Apr 2002

Location: USA

Programs: AA MARRIOTT Lifetime Plat Premier ; Marriott Vacation Club

Posts: 1,650

As already noted, HEX to Paddington and a taxi to GH is the most expedient way to get from LHR to the hotel at a decent price while car-hire offers direct service at a higher though relatively decent price. Check for discounts on HEX and purchase your ticket before boarding the train for best prices. The Tube is cheapest, but you get what you pay for in terms of the ride and time required to reach your destination ( and you would still need a taxi to GH with your luggage ).

Have a nice trip.

Barry

Apr 2, 09, 10:29 am

#1583

holocker

Join Date: Dec 2001

Location: Carlsbad,CA USA

Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver

Posts: 1,485

Do you buy the hex tickets in advance in the US or once you get to Hathrow. Also for Eurostar tickets is there any web site to find advacne purchase sale fare.

Apr 2, 09, 1:38 pm

#1584

pinniped

A FlyerTalk Posting Legend

Join Date: Jul 2002

Location: MCI

Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond

Posts: 51,740

HEX tickets can be bought from a kiosk down near the platform. Just follow the signs when you get to the arrivals hall.

I always do the HEX + cab combo upon arrival in London. Occasionally HEX + Tube from Paddington if I'm traveling light. Last time I did Tube all the way was many years ago when there was no HEX.

There are kiosks at the Paddington end too: only buy the R/T if you are very certain that's also going to be your way back to LHR. You only save a pound or two vs. buying two one-ways.

I have never had a problem using any of my credit cards at the HEX kiosk, including my SPG Amex. Why do I mention this, you ask? You'll find some automated kiosks in Europe that are finicky about non-chipped credit cards.

Last edited by pinniped; Apr 2, 09 at 1:49 pm

Apr 2, 09, 3:11 pm

#1585

tfred

Join Date: Dec 2005

Location: PBI and PVD

Programs: DL Silver, (used to be somebody here) Marriott Lifetime Titanium

Posts: 564

Quote:

Originally Posted by holocker

Do you buy the hex tickets in advance in the US or once you get to Hathrow. Also for Eurostar tickets is there any web site to find advacne purchase sale fare.

i'll put this here again (or at least part of it)

http://www.flyertalk.com/forum/u-k-i...ostar-faq.html

it is from our friends at flyertalk uk board

this was the original link

http://www.flyertalk.com/forum/u-k-i...ions-more.html

Apr 2, 09, 10:40 pm

#1586

cyberdad

Join Date: Aug 2005

Location: ORD, MKE, MDW

Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,

Posts: 1,844

Quote:

Originally Posted by holocker

Do you buy the hex tickets in advance in the US or once you get to Hathrow. Also for Eurostar tickets is there any web site to find advacne purchase sale fare.

You'll find HEX being heavily promoted in the airport just about as soon as you step off the plane. You'll be well-informed regarding where to buy tix, etc.

Apr 4, 09, 4:41 pm

#1587

ffs852

formerly ssw207

Join Date: Apr 2000

Programs: BAGld, JLJGC, TK*G, EK-G, HH Dia,IHG Amb-PE, Bonvoy Gd, Shangrila DM

Posts: 657

Just checked in at Grosvenor House and I am very disappointed. I'm usually a Hyatt/SPG person and I'm not a big fan of Marriott chains. This time GH proves it right again.

Booked at weekend rate GBP179.00 for King or Queen Non Smoking guaranteed.
Checked in today at 6pm:

-NO PORTER SERVICE at front door, I had to carry my luggage.
-Gave me a SINGLE BED ROOM which the bathroom itself is bigger than the bed area
-Cold water not working

Went downstairs to Front Desk and they said "we are sorry, we are full tonight and because you specified a nonsmoking room we thought it would be ok to give you a single bed." The best thing they can do is move me to a King room tomorrow, but without refund of price difference or MR miles as compensation for tonight.

This is absolutely ridiculous as I booked 3 weeks ago and they should know better with their vacancy rates.

My review: AVOID, stick to Hyatt/SPG.

Apr 4, 09, 9:27 pm

#1588

cyberdad

Join Date: Aug 2005

Location: ORD, MKE, MDW

Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,

Posts: 1,844

You didn't say whether or not you're traveling alone, but I'm going to assume you are. 179 GBP is a pretty good rate for a major hotel in this part of London....a city where single-bedded rooms are not at all unusual in any class of hotel.

I'd also submit that booking three weeks in advance is probably later than most of these rooms were booked, particularly during "spring break" in North America.

It sounds to me like they have every intention to find a room type more to your liking for the second night of your stay.

Now....I'm also wondering if the room type was made clear and mutually agreed upon at the time of your booking. If you have written confirmation of another type of room, then by all means, I'd ask for compensation. If not, I wouldn't.

In my view, they gave you their best price, didn't anticipate your disappointment, and are trying to satisfy you.

Apr 4, 09, 11:07 pm

#1589

ffs852

formerly ssw207

Join Date: Apr 2000

Programs: BAGld, JLJGC, TK*G, EK-G, HH Dia,IHG Amb-PE, Bonvoy Gd, Shangrila DM

Posts: 657

Quote:

Originally Posted by cyberdad

Firstly I beg to differ from your opinions, but no flaming intended

Originally the room rate was GBP 199 but a weekend rate code bumped it to 179. It is specifically for King/Queen room and it is written on the reservation confirmation printout. I expect either a King/Queen or if its really full, then a bump to the next best thing available, maybe executive floor or a suite. This is my common experience with SPG & Hyatt regardless if I have status or not. (I have Marriott awards but no status).

But what you suggested is unacceptable as I paid for King/Queen and they stuffed me into this dingy room for one night but charged me in full. This is the sort of room you get on ultra discounted rates like Priceline. High season is not an excuse for bad inventory management. You cant give rainchecks on hotel rooms. I don't know what you think but this is certainly not the treatment I received from other chains.

Apr 5, 09, 9:47 pm

#1590

cyberdad

Join Date: Aug 2005

Location: ORD, MKE, MDW

Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,

Posts: 1,844

Quote:

Originally Posted by ssw207

Firstly I beg to differ from your opinions, but no flaming intended

Originally the room rate was GBP 199 but a weekend rate code bumped it to 179. It is specifically for King/Queen room and it is written on the reservation confirmation printout.

No offense taken. As I indicated, but may have not made clear in my original post, given that you reserved a King/Queen....and had that in writing, then IMHO you indeed do have a legitimate complaint and are entitled to redress and compensation.

Thread Tools

Search this Thread

Show Printable Version

Email this Page