Aug 13, 2016, 8:06 pm
Palace Hotel, San Francisco [Master Thread]
Jun 11, 2017, 8:43 am
#211
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
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That is a broad brush to use for properties in an entire loyalty program. I have been to plenty of SPG program properties with lots of outlets, outlets near sinks, outlets next to the bed, outlets in the bathroom. It's one of the things I look for and note when booking a property.
Jun 11, 2017, 9:23 am
#212
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
We're staying at the Palace right now, and so far, it's fairly disappointing. We are in a "recently upgraded" room. The room was not available until 5 pm, after the normal checkin time, despite us having requested a 1 pm checkin. The room, while containing fairly new furnishings, has quite a few maintenance issues. Especially odd for a recently upgraded room. The front desk can't hear us talking on the phone, the desk has a hatch that apparently conceals electrical outlets, but it won't open. There is noplace to plug in a CPAP machine anywhere near the bed. And a call to address the items not working yielded a promise to send "engineering right up." So far, we have been trapped in the room this evening, waiting for "engineering" for the past hour and a half.
Hardly an auspicious beginning for a high-priced hotel treatment of a platinum guest. The room is quite small for three of us, but sometimes you can expect that of a hotel in a city such as San Francisco. No executive lounge, nothing as far as high0end amenities. I have not stayed here for about 25 years, but I've really had much better stays at the Hiltons in this town.
Hardly an auspicious beginning for a high-priced hotel treatment of a platinum guest. The room is quite small for three of us, but sometimes you can expect that of a hotel in a city such as San Francisco. No executive lounge, nothing as far as high0end amenities. I have not stayed here for about 25 years, but I've really had much better stays at the Hiltons in this town.
We're sorry for any inconvenience this situation maybe causing you, this has been documented & forwarded to the management. Please see your inbox whenever you have time for more details.
Let us know if we can assist you further.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 11, 2017, 11:11 am
#213
Join Date: Apr 2002
Location: San Juan Capistrano, CA
Programs: Bonvoy Titanium, Hilton Diamond, AA 2.5 MM, United Gold, Hyatt Globalist
Posts: 2,460
I just wanted to post here publicly that the issues were addressed. Thank you to Starwood Lurker and to the hotel management.
Jun 11, 2017, 11:22 am
#214
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Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,133
What else do you call it when they tell you to wait for engineering and it takes an hour and a half for them to show up?
Jun 11, 2017, 12:14 pm
#215
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Location: New York, NY
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I do believe that if they needed to step out the room, they could have stepped by the front desk and listed the issues, and had them corrected while they went about their day. There were options.
I certainly would not have sat in my room, and knowing how you post here, you too would have thought about alternative options.
Jun 11, 2017, 12:35 pm
#216
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Jun 11, 2017, 12:49 pm
#217
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Location: New York, NY
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You wrote
And yet it's true. In my experience, Marriott properties are much better about putting outlets near the bed than Starwood.
Last edited by KENNECTED; Jun 11, 2017 at 12:55 pm
Jun 11, 2017, 2:32 pm
#218
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
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Jun 11, 2017, 3:51 pm
#219
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You didn't use that word, but all your comments point to doing exactly that.
All my comments are specifically stated to be within my personal experience, which you are denying is a valid basis for comparison.
All my comments are specifically stated to be within my personal experience, which you are denying is a valid basis for comparison.
Last edited by mahasamatman; Jun 11, 2017 at 4:16 pm
Jun 11, 2017, 4:25 pm
#220
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If you want to discuss more IM me, but lets not take this topic off topic.
Jul 8, 2017, 5:06 am
#222
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
Last time I was at the W SF (a few years ago), the rooms felt a bit worn and there was construction next door. They new building would obscure the view of the Bay Bridge.
If you need a suite, I'd consider the Park Central. The breakfast is really nice and the rates for a suite tend to be more reasonable. Booking a suite with money at the Palace is expensive, but so is the W. I've had SNAs clear both at the W and the Palace.
Jul 11, 2017, 5:42 pm
#225
Join Date: Aug 2014
Location: HK
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