Palace Hotel, San Francisco [Master Thread]
Sep 13, 18, 3:45 am - Wikipost
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May 26, 21, 8:10 pm
#271
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 1,832
Thanks for the reply. Well it’s good to know where not to stay for my upcoming sfo trip. If hotels want to be glorified AirBnBs they need to drop to AirBnb prices
May 31, 21, 1:06 pm
#272
Join Date: Dec 2009
Location: PHX
Posts: 623
Christina,
Thank you very much for following up on this request. I am glad to see that you were able to get the hotel to offer some guidance. I also found this relevant piece of information on their website (emphasis mine):
Guestrooms have been thoroughly disinfected for your arrival. To adhere to social distancing best practices, guests must request service for multiple night stays. If your visit is longer than one week, housekeeping will clean on the 7th day.
I understand things are not back to "normal" yet, but a Luxury Collection hotel simply shouldn't open as a non-full service property. Completely agree with TravelingZoomer. I will be canceling my reservations here, and will probably let the Palace know exactly why, and then see if I can find a decent property in this area. Suggestions are welcome.
Thank you very much for following up on this request. I am glad to see that you were able to get the hotel to offer some guidance. I also found this relevant piece of information on their website (emphasis mine):
Guestrooms have been thoroughly disinfected for your arrival. To adhere to social distancing best practices, guests must request service for multiple night stays. If your visit is longer than one week, housekeeping will clean on the 7th day.
I understand things are not back to "normal" yet, but a Luxury Collection hotel simply shouldn't open as a non-full service property. Completely agree with TravelingZoomer. I will be canceling my reservations here, and will probably let the Palace know exactly why, and then see if I can find a decent property in this area. Suggestions are welcome.
May 31, 21, 5:22 pm
#273
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 664
Originally Posted by SPN Lifer
Since this property was a favorite of President Warren Gamaliel Harding one century ago, there is a great deal of interest in this hotel — if the gastronomic offerings are up to snuff.
May 31, 21, 5:46 pm
#274
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Gold, Marriott Titanium. Life: UA 540K mi., United & Admirals Clubs, Marr. Gold
Posts: 12,305
It was before he passed away.
May 31, 21, 6:03 pm
#275
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 664
Originally Posted by SPN Lifer
It was before he passed away.
Want To Meet A Presidential Ghost? Book This Hotel Room
https://patch.com/california/san-fra...ook-hotel-room
Jul 10, 21, 6:08 pm
#276
Join Date: Mar 2018
Posts: 103
restaurant options
Originally Posted by Marriott Bonvoy Lurker II
Dear all,
We have received a reply from the hotel. Please see the information as below.
"At this time we are getting ready to open our doors on Thursday May 27th, at 12pm PST. We are very excited to welcome back our guests to the Palace since our closure 13 months ago.
Kindly be advised that our services offered will be modified:
• Room Service will not be available for our at the moment
• Pied Piper and Garden Court are currently closed as well
• The hotel will be offering Garden Court 2GO which will feature cold grab and go items as well as coffee and tea service and individual servings of beer/wine and some mixed drinks. No bar service however. "
If you need any further assistance, please let us know.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
We have received a reply from the hotel. Please see the information as below.
"At this time we are getting ready to open our doors on Thursday May 27th, at 12pm PST. We are very excited to welcome back our guests to the Palace since our closure 13 months ago.
Kindly be advised that our services offered will be modified:
• Room Service will not be available for our at the moment
• Pied Piper and Garden Court are currently closed as well
• The hotel will be offering Garden Court 2GO which will feature cold grab and go items as well as coffee and tea service and individual servings of beer/wine and some mixed drinks. No bar service however. "
If you need any further assistance, please let us know.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
I am about to book a stay with amex FHR program at the end of Aug. I just noticed that it seems all the restaurants are closed. Do you think they will be open at the end of Aug? If not, what can we do with the $100 food credit？
Jul 12, 21, 2:18 am
#277
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 714
Originally Posted by hermitw
Hi Christina,
I am about to book a stay with amex FHR program at the end of Aug. I just noticed that it seems all the restaurants are closed. Do you think they will be open at the end of Aug? If not, what can we do with the $100 food credit？
I am about to book a stay with amex FHR program at the end of Aug. I just noticed that it seems all the restaurants are closed. Do you think they will be open at the end of Aug? If not, what can we do with the $100 food credit？
We have forwarded your inquiry to the hotel team. Once we have received a reply, we will let you know.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Jul 12, 21, 2:56 pm
#278
Join Date: Jan 2017
Posts: 19
Stay report 7/11-12
Just did a 1 night stay at the palace hotel and wanted to give some updates. Booked a supreme 2 double bed through Amex FHR.
Restaurants
Garden Court opened for a la carte breakfast as of 7/9 https://qr1.be/UYC5
Pied Piper will be open for on 7/15
afternoon tea will be open 7/30
Breakfast for 2 FHR benefit covers $40 of your bill. We ordered a bit much to utilize the $100 FHR dining credit. Breakfast was good but at 9am we had to wait an hour for a table and then another 20 min for a waiter to come take our order. Definitely call for reservations so you save some time waiting for table.
WiFi also included - you sign up for the basic wifi for up to 5 devices and they take that off at the end. Basic was plenty fast - I saw 100Mbps download.
Valet parking $72/night. We ended up parking at paramount valet for $35 about a block away.
Room was upgraded from superior to deluxe 2 double bed room.
Fitness center open 24/7, pool open from 6am-10pm (I think)
Pastry basket
Avocado toast
Berry pineapple French toast
3 item Omelette
Restaurants
Garden Court opened for a la carte breakfast as of 7/9 https://qr1.be/UYC5
Pied Piper will be open for on 7/15
afternoon tea will be open 7/30
Breakfast for 2 FHR benefit covers $40 of your bill. We ordered a bit much to utilize the $100 FHR dining credit. Breakfast was good but at 9am we had to wait an hour for a table and then another 20 min for a waiter to come take our order. Definitely call for reservations so you save some time waiting for table.
WiFi also included - you sign up for the basic wifi for up to 5 devices and they take that off at the end. Basic was plenty fast - I saw 100Mbps download.
Valet parking $72/night. We ended up parking at paramount valet for $35 about a block away.
Room was upgraded from superior to deluxe 2 double bed room.
Fitness center open 24/7, pool open from 6am-10pm (I think)
Pastry basket
Avocado toast
Berry pineapple French toast
3 item Omelette
Jul 13, 21, 10:43 am
#279
Join Date: Dec 2020
Location: Bay Area, CA
Programs: Marriott Bonvoy Titanium, IHG Platinum, Hilton Honors Gold, UA Silver
Posts: 27
Did you book pre-paid through FHR and attach your Marriott number? I booked pre-paid through FHR and attached my Marriott number but worried I won't get elite night credits by doing so.
Jul 13, 21, 11:15 am
#280
Join Date: Jan 2017
Posts: 19
Originally Posted by Tajador
Did you book pre-paid through FHR and attach your Marriott number? I booked pre-paid through FHR and attached my Marriott number but worried I won't get elite night credits by doing so.
Jul 13, 21, 12:01 pm
#281
Join Date: Dec 2020
Location: Bay Area, CA
Programs: Marriott Bonvoy Titanium, IHG Platinum, Hilton Honors Gold, UA Silver
Posts: 27
Originally Posted by turtlebud
Yes, booked prepaid and attached Marriott number. My understanding is that you get your status benefits but don’t get credits for nights because it’s booked via a 3rd party. This is my first time doing this so I don’t know for sure, but the stay did not apply to my nights stayed on my bonvoy account
Jul 13, 21, 1:13 pm
#282
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 50,345
Originally Posted by turtlebud
Breakfast for 2 FHR benefit covers $40 of your bill.
Originally Posted by Tajador
I'm hearing mixed reports of elite night credits earned when booked via FHR. But, it seems that you've completed your stay since yesterday and elite nights generally post a couple days to a week after. Please report back if posted!
Marriott stays typically post two days after check-out.
Jul 13, 21, 2:12 pm
#283
Join Date: May 2016
Location: In btw SJC & SFO
Programs: UA 1K, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 416
Originally Posted by turtlebud
Yes, booked prepaid and attached Marriott number. My understanding is that you get your status benefits but don’t get credits for nights because it’s booked via a 3rd party. This is my first time doing this so I don’t know for sure, but the stay did not apply to my nights stayed on my bonvoy account
So going forward, I may use STARS instead of AMEX FHR prepaid if I won't get points and night credit.
Last edited by tomwhom; Jul 13, 21 at 2:29 pm
Jul 13, 21, 7:31 pm
#284
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 714
We have received an update from the hotel.
The hotel advised that they currently have limited Food and Beverage options with the below details although some of their Venues will be opening back up later this month.
o Garden Court Breakfast Hours
• Mon – Sat 6:30am- 10:30am
• Sun 7:00am-11:00am
o GC2GO
• Carryout San Francisco Cuisine, open daily 7:00am – 1:00pm
o Pied Piper (reopening July 15th for dinner service)
Mon - Sun
• Food & cocktails: 4:00pm – 9:30pm
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
The hotel advised that they currently have limited Food and Beverage options with the below details although some of their Venues will be opening back up later this month.
o Garden Court Breakfast Hours
• Mon – Sat 6:30am- 10:30am
• Sun 7:00am-11:00am
o GC2GO
• Carryout San Francisco Cuisine, open daily 7:00am – 1:00pm
o Pied Piper (reopening July 15th for dinner service)
Mon - Sun
• Food & cocktails: 4:00pm – 9:30pm
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Jul 14, 21, 12:39 pm
#285
Join Date: Jan 2017
Posts: 19
Originally Posted by Tajador
Yeah, I'm hoping to take advantage of the new FHR credit while getting closer to Platinum elite and I'm hearing mixed reports of elite night credits earned when booked via FHR. But, it seems that you've completed your stay since yesterday and elite nights generally post a couple days to a week after. Please report back if posted!
