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Palace Hotel, San Francisco [Master Thread]

Palace Hotel, San Francisco [Master Thread]

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Old Sep 13, 18, 3:45 am   -   Wikipost
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Old May 26, 21, 8:10 pm
  #271  
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Join Date: Jan 2019
Location: SAN, BOS
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Thanks for the reply. Well itís good to know where not to stay for my upcoming sfo trip. If hotels want to be glorified AirBnBs they need to drop to AirBnb prices
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Old May 31, 21, 1:06 pm
  #272  
 
Join Date: Dec 2009
Location: PHX
Posts: 623
Christina,
Thank you very much for following up on this request. I am glad to see that you were able to get the hotel to offer some guidance. I also found this relevant piece of information on their website (emphasis mine):

Guestrooms have been thoroughly disinfected for your arrival. To adhere to social distancing best practices, guests must request service for multiple night stays. If your visit is longer than one week, housekeeping will clean on the 7th day.

I understand things are not back to "normal" yet, but a Luxury Collection hotel simply shouldn't open as a non-full service property. Completely agree with TravelingZoomer. I will be canceling my reservations here, and will probably let the Palace know exactly why, and then see if I can find a decent property in this area. Suggestions are welcome.
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Old May 31, 21, 5:22 pm
  #273  
 
Join Date: Oct 2009
Location: Los Angeles, CA
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Originally Posted by SPN Lifer View Post
Since this property was a favorite of President Warren Gamaliel Harding one century ago, there is a great deal of interest in this hotel — if the gastronomic offerings are up to snuff.
I mean, he died there, under mysterious circumstances, not sure if that would qualify as a favorite of his.
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Old May 31, 21, 5:46 pm
  #274  
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It was before he passed away.
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Old May 31, 21, 6:03 pm
  #275  
 
Join Date: Oct 2009
Location: Los Angeles, CA
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Originally Posted by SPN Lifer View Post
It was before he passed away.
Apparently, it has remained a favorite of his since his death too:

Want To Meet A Presidential Ghost? Book This Hotel Room

https://patch.com/california/san-fra...ook-hotel-room
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Old Jul 10, 21, 6:08 pm
  #276  
 
Join Date: Mar 2018
Posts: 103
restaurant options

Originally Posted by Marriott Bonvoy Lurker II View Post
Dear all,

We have received a reply from the hotel. Please see the information as below.

"At this time we are getting ready to open our doors on Thursday May 27th, at 12pm PST. We are very excited to welcome back our guests to the Palace since our closure 13 months ago.

Kindly be advised that our services offered will be modified:

ē Room Service will not be available for our at the moment
ē Pied Piper and Garden Court are currently closed as well
ē The hotel will be offering Garden Court 2GO which will feature cold grab and go items as well as coffee and tea service and individual servings of beer/wine and some mixed drinks. No bar service however. "

If you need any further assistance, please let us know.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Hi Christina,

I am about to book a stay with amex FHR program at the end of Aug. I just noticed that it seems all the restaurants are closed. Do you think they will be open at the end of Aug? If not, what can we do with the $100 food credit?
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Old Jul 12, 21, 2:18 am
  #277  
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Join Date: Feb 2019
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Originally Posted by hermitw View Post
Hi Christina,

I am about to book a stay with amex FHR program at the end of Aug. I just noticed that it seems all the restaurants are closed. Do you think they will be open at the end of Aug? If not, what can we do with the $100 food credit?
Hi hermitw,

We have forwarded your inquiry to the hotel team. Once we have received a reply, we will let you know.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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Old Jul 12, 21, 2:56 pm
  #278  
 
Join Date: Jan 2017
Posts: 19
Stay report 7/11-12

Just did a 1 night stay at the palace hotel and wanted to give some updates. Booked a supreme 2 double bed through Amex FHR.

Restaurants
Garden Court opened for a la carte breakfast as of 7/9 https://qr1.be/UYC5
Pied Piper will be open for on 7/15
afternoon tea will be open 7/30

Breakfast for 2 FHR benefit covers $40 of your bill. We ordered a bit much to utilize the $100 FHR dining credit. Breakfast was good but at 9am we had to wait an hour for a table and then another 20 min for a waiter to come take our order. Definitely call for reservations so you save some time waiting for table.

WiFi also included - you sign up for the basic wifi for up to 5 devices and they take that off at the end. Basic was plenty fast - I saw 100Mbps download.

Valet parking $72/night. We ended up parking at paramount valet for $35 about a block away.

Room was upgraded from superior to deluxe 2 double bed room.

Fitness center open 24/7, pool open from 6am-10pm (I think)

Pastry basket

Avocado toast

Berry pineapple French toast

3 item Omelette
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Old Jul 13, 21, 10:43 am
  #279  
 
Join Date: Dec 2020
Location: Bay Area, CA
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Did you book pre-paid through FHR and attach your Marriott number? I booked pre-paid through FHR and attached my Marriott number but worried I won't get elite night credits by doing so.
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Old Jul 13, 21, 11:15 am
  #280  
 
Join Date: Jan 2017
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Originally Posted by Tajador View Post
Did you book pre-paid through FHR and attach your Marriott number? I booked pre-paid through FHR and attached my Marriott number but worried I won't get elite night credits by doing so.
Yes, booked prepaid and attached Marriott number. My understanding is that you get your status benefits but donít get credits for nights because itís booked via a 3rd party. This is my first time doing this so I donít know for sure, but the stay did not apply to my nights stayed on my bonvoy account
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Old Jul 13, 21, 12:01 pm
  #281  
 
Join Date: Dec 2020
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Originally Posted by turtlebud View Post
Yes, booked prepaid and attached Marriott number. My understanding is that you get your status benefits but donít get credits for nights because itís booked via a 3rd party. This is my first time doing this so I donít know for sure, but the stay did not apply to my nights stayed on my bonvoy account
Yeah, I'm hoping to take advantage of the new FHR credit while getting closer to Platinum elite and I'm hearing mixed reports of elite night credits earned when booked via FHR. But, it seems that you've completed your stay since yesterday and elite nights generally post a couple days to a week after. Please report back if posted!
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Old Jul 13, 21, 1:13 pm
  #282  
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Originally Posted by turtlebud View Post
Breakfast for 2 FHR benefit covers $40 of your bill.
That's about the worst FHR benefit I've heard of. Usually at least $25-30 per person - in SF it ought to be higher than that.

Originally Posted by Tajador View Post
I'm hearing mixed reports of elite night credits earned when booked via FHR. But, it seems that you've completed your stay since yesterday and elite nights generally post a couple days to a week after. Please report back if posted!
Mixed results is exactly right.

Marriott stays typically post two days after check-out.
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Old Jul 13, 21, 2:12 pm
  #283  
 
Join Date: May 2016
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Originally Posted by turtlebud View Post
Yes, booked prepaid and attached Marriott number. My understanding is that you get your status benefits but don’t get credits for nights because it’s booked via a 3rd party. This is my first time doing this so I don’t know for sure, but the stay did not apply to my nights stayed on my bonvoy account
I did have a few prepaid FHR bookings with St Regis Bangkok in 2019 & before and got both 5x AMEX points as well as elite benefits + points & night credit. The only complain is the USD/THB FX rate which is defined by hotel not current market rate and makes your $100 credit more like $85.

So going forward, I may use STARS instead of AMEX FHR prepaid if I won't get points and night credit.

Last edited by tomwhom; Jul 13, 21 at 2:29 pm
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Old Jul 13, 21, 7:31 pm
  #284  
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Join Date: Feb 2019
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We have received an update from the hotel.

The hotel advised that they currently have limited Food and Beverage options with the below details although some of their Venues will be opening back up later this month.

o Garden Court Breakfast Hours
• Mon – Sat 6:30am- 10:30am
• Sun 7:00am-11:00am
o GC2GO
• Carryout San Francisco Cuisine, open daily 7:00am – 1:00pm
o Pied Piper (reopening July 15th for dinner service)
Mon - Sun
• Food & cocktails: 4:00pm – 9:30pm

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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Old Jul 14, 21, 12:39 pm
  #285  
 
Join Date: Jan 2017
Posts: 19
Originally Posted by Tajador View Post
Yeah, I'm hoping to take advantage of the new FHR credit while getting closer to Platinum elite and I'm hearing mixed reports of elite night credits earned when booked via FHR. But, it seems that you've completed your stay since yesterday and elite nights generally post a couple days to a week after. Please report back if posted!
my stay posted to my account today, so I was able to receive credits.
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