Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Palace Hotel, San Francisco [Master Thread]

Old Aug 13, 2016, 8:06 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lcpteck
Print Wikipost

Palace Hotel, San Francisco [Master Thread]

Old Jun 11, 2017, 8:43 am
  #211  
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by EricH
I've spent countless hours searching for electrical outlets at Starwood hotels. Marriott is so much better about designing rooms with adequate outlets that I see this as a major benefit of the merger.
That is a broad brush to use for properties in an entire loyalty program. I have been to plenty of SPG program properties with lots of outlets, outlets near sinks, outlets next to the bed, outlets in the bathroom. It's one of the things I look for and note when booking a property.
bhrubin likes this.
KENNECTED is offline  
Old Jun 11, 2017, 9:23 am
  #212  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by Hoc
We're staying at the Palace right now, and so far, it's fairly disappointing. We are in a "recently upgraded" room. The room was not available until 5 pm, after the normal checkin time, despite us having requested a 1 pm checkin. The room, while containing fairly new furnishings, has quite a few maintenance issues. Especially odd for a recently upgraded room. The front desk can't hear us talking on the phone, the desk has a hatch that apparently conceals electrical outlets, but it won't open. There is noplace to plug in a CPAP machine anywhere near the bed. And a call to address the items not working yielded a promise to send "engineering right up." So far, we have been trapped in the room this evening, waiting for "engineering" for the past hour and a half.

Hardly an auspicious beginning for a high-priced hotel treatment of a platinum guest. The room is quite small for three of us, but sometimes you can expect that of a hotel in a city such as San Francisco. No executive lounge, nothing as far as high0end amenities. I have not stayed here for about 25 years, but I've really had much better stays at the Hiltons in this town.
Hi Hoc,

We're sorry for any inconvenience this situation maybe causing you, this has been documented & forwarded to the management. Please see your inbox whenever you have time for more details.

Let us know if we can assist you further.

Best regards,

Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Jun 11, 2017, 11:11 am
  #213  
Hoc
 
Join Date: Apr 2002
Location: San Juan Capistrano, CA
Programs: Bonvoy Titanium, Hilton Diamond, AA 2.5 MM, United Gold, Hyatt Globalist
Posts: 2,460
I just wanted to post here publicly that the issues were addressed. Thank you to Starwood Lurker and to the hotel management.
bhrubin likes this.
Hoc is offline  
Old Jun 11, 2017, 11:22 am
  #214  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,240
Originally Posted by KENNECTED
That is a broad brush to use for properties in an entire loyalty program.
And yet it's true. In my experience, Marriott properties are much better about putting outlets near the bed than Starwood.

Originally Posted by KENNECTED
"Trapped in the room"? come on.
What else do you call it when they tell you to wait for engineering and it takes an hour and a half for them to show up?
mahasamatman is offline  
Old Jun 11, 2017, 12:14 pm
  #215  
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by mahasamatman
And yet it's true. In my experience, Marriott properties are much better about putting outlets near the bed than Starwood.


What else do you call it when they tell you to wait for engineering and it takes an hour and a half for them to show up?
I have not stayed at a Marriott property in years so I cannot compare. I still think it's far fetched.

I do believe that if they needed to step out the room, they could have stepped by the front desk and listed the issues, and had them corrected while they went about their day. There were options.

I certainly would not have sat in my room, and knowing how you post here, you too would have thought about alternative options.
KENNECTED is offline  
Old Jun 11, 2017, 12:35 pm
  #216  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,240
Originally Posted by KENNECTED
I have not stayed at a Marriott property in years so I cannot compare. I still think it's far fetched.
You have your experiences, I have mine. Don't tell anyone that their experiences are invalid just because they differ from yours.
mahasamatman is offline  
Old Jun 11, 2017, 12:49 pm
  #217  
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by mahasamatman
You have your experiences, I have mine. Don't tell anyone that their experiences are invalid just because they differ from yours.
I never said "invalid" but I think for anyone to look at millions of rooms and state with fact that the placement of electrical sockets in Marriott rooms is better, is far fetched.

You wrote

And yet it's true. In my experience, Marriott properties are much better about putting outlets near the bed than Starwood.

Last edited by KENNECTED; Jun 11, 2017 at 12:55 pm
KENNECTED is offline  
Old Jun 11, 2017, 2:32 pm
  #218  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,809
Originally Posted by KENNECTED
I never said "invalid" but I think for anyone to look at millions of rooms and state with fact that the placement of electrical sockets in Marriott rooms is better, is far fetched.
+1
remymartin is offline  
Old Jun 11, 2017, 3:51 pm
  #219  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,240
Originally Posted by KENNECTED
I never said "invalid"
You didn't use that word, but all your comments point to doing exactly that.

Originally Posted by KENNECTED
I think for anyone to look at millions of rooms and state with fact that the placement of electrical sockets in Marriott rooms is better, is far fetched.
All my comments are specifically stated to be within my personal experience, which you are denying is a valid basis for comparison.

Last edited by mahasamatman; Jun 11, 2017 at 4:16 pm
mahasamatman is offline  
Old Jun 11, 2017, 4:25 pm
  #220  
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by mahasamatman
You didn't use that word, but all your comments point to doing exactly that.


All my comments are specifically stated to be within my personal experience, which you are denying is a valid basis for comparison.
NO I wasn't. Please do not assume or tell me what I was trying to do. I stand behind my previous statement, "I think for anyone to look at millions of rooms and state with fact that the placement of electrical sockets in Marriott rooms is better, is far fetched."

If you want to discuss more IM me, but lets not take this topic off topic.
KENNECTED is offline  
Old Jul 6, 2017, 11:24 pm
  #221  
 
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Want to have a comparison (if possible), W SFO or Palace SFO better? Or any better idea in the city?
fakeman is offline  
Old Jul 8, 2017, 5:06 am
  #222  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
Originally Posted by fakeman
Want to have a comparison (if possible), W SFO or Palace SFO better? Or any better idea in the city?
I'm biased, since I usually stay at the Palace. It's my favorite property in SF, although I've never stayed at the St Regis. I like the newly renovated rooms and being able to get around SF easily. The breakfast at the Palace is fabulous, one of my favorite hotel breakfasts in continental US.

Last time I was at the W SF (a few years ago), the rooms felt a bit worn and there was construction next door. They new building would obscure the view of the Bay Bridge.

If you need a suite, I'd consider the Park Central. The breakfast is really nice and the rates for a suite tend to be more reasonable. Booking a suite with money at the Palace is expensive, but so is the W. I've had SNAs clear both at the W and the Palace.
flyerbjorn is offline  
Old Jul 10, 2017, 7:09 pm
  #223  
 
Join Date: Jul 2015
Posts: 1,036
Anyone have any experience with Amex FHR here? Planning a two day stay in September. Would the FHR breakfast benefit work for Sunday Brunch?
phant0m is offline  
Old Jul 11, 2017, 7:32 am
  #224  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,821
I agree, I like the breakfast at The Palace Hotel. US$7 upgrade to full breakfast for Platinum members.
lcpteck is offline  
Old Jul 11, 2017, 5:42 pm
  #225  
 
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Originally Posted by lcpteck
I agree, I like the breakfast at The Palace Hotel. US$7 upgrade to full breakfast for Platinum members.
Oh there is an upgrade option? Nice, let me try it out.
fakeman is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.