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Palace Hotel, San Francisco [Master Thread]

Old Aug 13, 2016, 8:06 pm
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Palace Hotel, San Francisco [Master Thread]

Old Sep 14, 2015, 1:24 pm
  #181  
 
Join Date: Mar 2012
Location: New York, NY
Programs: SPG- Platinum, Marriott- Gold, United- Platinum, Hertz- 5 Star
Posts: 39
Recent stay

Stayed here with my wife for 5 nights. The property is immaculate. This is the 5th Luxury Collection hotel that we've stayed at and it was as nice as expected. With that said, they seem to not care much about the SPG loyalty program. The staff didn't know about welcome amenities. We also had difficulty with room availability at check-in. They kept telling us to come back every 30 minutes to see if our room was ready..eventually 5pm rolled around and I called my ambassador.

Multiple hotel staff left a sour taste in our mouths, so much so that we cancelled our stay later on in the week at the W. I've been brainwashed by SPG so I'll keep staying at their properties, it is just harder to convince my wife to do so...

All in all, great property, mediocre staff.
cwgators22 is offline  
Old Sep 14, 2015, 6:36 pm
  #182  
 
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Originally Posted by cwgators22
With that said, they seem to not care much about the SPG loyalty program. The staff didn't know about welcome amenities. We also had difficulty with room availability at check-in. They kept telling us to come back every 30 minutes to see if our room was ready..eventually 5pm rolled around and I called my ambassador.
I didn't have issues with my welcome amenity, but I will say that I think part of the problem they have with room availability is related to a) them providing late checkout to Platinum members (although they told me they could only do a 2pm late checkout during my last stay) and b) them locking in specific rooms (rather than room categories) for upgrades and regular stays rather than making the first room available. This is how I took it when they told me "your room is not ready yet" rather than "a room is not ready for you at this time."
jibi is offline  
Old Sep 14, 2015, 10:16 pm
  #183  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,240
Originally Posted by jibi
they told me they could only do a 2pm late checkout during my last stay
They can say whatever they want, but never forget that 4pm is a guaranteed benefit. (This is neither a resort nor a convention center property.)
mahasamatman is offline  
Old Sep 20, 2015, 11:17 am
  #184  
 
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,956
Stayed here a few weeks ago for the first time.

Pros:
LM-esque, if you like that
Nice bathroom
Comfy bed
Quiet room
Well-appointed
MAGC-eligible
Friendly front desk staff


Cons:
Bell service absent (waited :30)
The single worst desk configuration I have experienced in any hotel (intense light brightness, low desk height, very close proximity to TV, etc.)


Not sure I would stay there again simply because of the desk, a phrase that I didn't imagine ever saying.
EkekoBWI is offline  
Old Jan 17, 2016, 5:47 am
  #185  
 
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy Lifetime Plat; IHG Diamond Ambassador
Posts: 2,243
Any recent stay reports here as a platinum, especially platinum breakfast benefit?

thanks in advance.
3rdworldresident is offline  
Old Jan 17, 2016, 8:24 am
  #186  
 
Join Date: Jul 2004
Location: AMS
Programs: KL Platinum
Posts: 95
I stayed at the Palace just after Thanksgiving for 4 nights. Booked standard room with BRG, no real upgrade to speak of (I got a room on the 8th floor on Montgomery street, so with a bit of a nice view and quite ok in terms of street noise).
Continental breakfast in the Garden court was really excellent, continental includes a lot of choices and I didn't feel the need for hot items. Upgrade however is just $7 if you wish.
Altogether it was a wonderful stay.
Stoontje is offline  
Old Jan 17, 2016, 9:10 am
  #187  
 
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
Nice hotel and I've always gotten an upgrade. Sometimes a suite and sometimes to a "Market King". The MK room is actually larger than the junior suites. Service is very inconsistent (sometimes turn down service, some nights not). Not a fan of the renovation style but the beds remain amazing! Solid hotel and good location.
EnvoyBoy is offline  
Old Jan 30, 2016, 1:41 pm
  #188  
 
Join Date: Dec 2015
Posts: 286
Is the Sunday brunch available as an upgrade to the SPG platinum breakfast benefit?
VCURamFan is online now  
Old Feb 6, 2016, 12:19 pm
  #189  
 
Join Date: Aug 2010
Location: New York
Programs: Starwood Platinum, Delta, United, Marriott, British Airways, Virgin, American
Posts: 123
Originally Posted by VCURamFan
Is the Sunday brunch available as an upgrade to the SPG platinum breakfast benefit?
I just called the hotel because I hAve a reservation in March.
The Platinum amenity is cold pastries, juice, and coffee only.
You can upgrade to buffet for $7 dollars, they tell me.
Robinjoym is offline  
Old Feb 6, 2016, 6:33 pm
  #190  
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,244
Originally Posted by 3rdworldresident
Any recent stay reports here as a platinum, especially platinum breakfast benefit?

thanks in advance.
Originally Posted by Robinjoym
I just called the hotel because I hAve a reservation in March.
The Platinum amenity is cold pastries, juice, and coffee only.
You can upgrade to buffet for $7 dollars, they tell me.
Stayed here many times, the breakfast upgrade is as noted $7 and its well worth it IMO. For US *wood I think the Palace has one of the best breakfast buffets - even after they downsized the pastry section a bit.
ryan182 is offline  
Old Feb 6, 2016, 11:45 pm
  #191  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
Originally Posted by VCURamFan
Is the Sunday brunch available as an upgrade to the SPG platinum breakfast benefit?
On Sundays, breakfast is 7-10am and brunch 10am-1.30pm.

I wouldn't expect the breakfast coupon to work for brunch.

Having said that, one morning, we woke up late and missed the buffet breakfast. They let us use our platinum breakfast coupon for the breakfast menu in the bar.
flyerbjorn is offline  
Old Feb 26, 2016, 12:20 am
  #192  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,235
Is anyone else having issues applying SNAs online at this property? All of my stays show as ineligible, but I'm not sure why, they're all on BRG or BAR rates, booked through Starwood.
donotblink is offline  
Old Feb 26, 2016, 12:40 am
  #193  
 
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy Lifetime Plat; IHG Diamond Ambassador
Posts: 2,243
Originally Posted by donotblink
Is anyone else having issues applying SNAs online at this property? All of my stays show as ineligible, but I'm not sure why, they're all on BRG or BAR rates, booked through Starwood.
me too, same problem.
3rdworldresident is offline  
Old Feb 26, 2016, 1:55 am
  #194  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
Originally Posted by donotblink
Is anyone else having issues applying SNAs online at this property? All of my stays show as ineligible, but I'm not sure why, they're all on BRG or BAR rates, booked through Starwood.
For BRG rates, call or chat SPG to apply SNAs manually. Had the same problem with another property.
flyerbjorn is offline  
Old Feb 26, 2016, 8:15 am
  #195  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,235
Originally Posted by flyerbjorn
For BRG rates, call or chat SPG to apply SNAs manually. Had the same problem with another property.
I'm also seeing this issue with rooms booked at the Best Available Rate.

But, if you want to apply a Suite Night Award to a Best Rate Guarantee approved claim, you usually can do it yourself.

Click the button that says "Set Stay Preferences", click ok, go back to your reservation, you should be able to apply a Suite Night Award.
donotblink is offline  

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