Marriott Bonvoy hotels in Munich, Germany
Mar 9, 2015, 10:28 am
#121
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Besides posting here, have you contacted the property management? They are the ones that can put changes in play, good or bad. All too often staff will blame someone else for a drop in service. The finger pointing to corporate usually shuts people up.
Let them know you dropped HH for doing the same thing.
Let them know you dropped HH for doing the same thing.
Mar 9, 2015, 11:11 am
#122
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
dayone: thank you for that all-to-reaffirming 'I am on Flyertalk' reception. You are your ilk are USELESS...so spare me your nonsense. Why is it so many of you 'kill the messenger?!!!' "If you don't like it, perhaps you should find a new hotel!" I will, thank you! And with 15 years of constant travel, I actually AM able to make a few comparisons! Please, tell me what else a Marriott Platinum gets other than the free (formerly deluxe) breakfast? Remember now...I am a Lifetime Gold; so I have a few Marriott nights under my belt. I was simply trying to inform fellow Flyertalk members, and Marriott as well, that I view this distinct downgrade as unacceptable. But thank you for the all-too-predictable...find another hotel answer. Mindless!
Mar 9, 2015, 11:19 am
#123
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Join Date: Aug 2006
Location: SNA
Posts: 18,240
According to the Marriott Rep on Insiders the minimum breakfast that should be offered is the "healthy start buffet"
I asked what to do about hotels that don't meet that minimum like Ghent with their plate of meat/cheese/bread and got no response.
What exactly did their continental breakfast consist of?
I asked what to do about hotels that don't meet that minimum like Ghent with their plate of meat/cheese/bread and got no response.
What exactly did their continental breakfast consist of?
Mar 9, 2015, 11:28 am
#124
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Well...it clearly stated it on the breakfast card I was given, as well! But bury you head in the sand and hope for the best. Works for me!
Mar 9, 2015, 11:30 am
#125
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Really? REALLY? I am a Lifetime Marriott Gold, and a few stays from Lifetime SPG Platinum (so I don't need a challenge, but thank you)...and I am misunderstanding? Oh? You too, can stick your head deep in the sand, and hope for the best. I hope that works out for you!
Mar 9, 2015, 11:31 am
#126
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
What is in dispute is this:
Marriott's corporate policy is that the MINIMUM to be offered in the lounge, or in the restaurant if no lounge, is the cold "healthy start buffet"
The hotel employee told you that is all they are allowed to offer. Is that what the card said? That they are not allowed to offer more?
Marriott's corporate policy is that the MINIMUM to be offered in the lounge, or in the restaurant if no lounge, is the cold "healthy start buffet"
The hotel employee told you that is all they are allowed to offer. Is that what the card said? That they are not allowed to offer more?
Mar 9, 2015, 11:31 am
#127
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Mar 9, 2015, 11:36 am
#128
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
We know that hotels with no lounges (or lounges that are closed on weekend) have to offer cont'l brekkie per Marriott T&Cs. But it is not a universal cont'l brekkie only; hotels can choose to do more. Marriott Insiders confirmed that long ago.
Some only offer that; some offer more. Some that have offered more now offer less (which it sounds like this property is doing). Some that have offered less are now offering more.
I'll update the exec lounge sticky to reflect that this property has switched to cont'l brekkie offering.
Cheers.
Some only offer that; some offer more. Some that have offered more now offer less (which it sounds like this property is doing). Some that have offered less are now offering more.
I'll update the exec lounge sticky to reflect that this property has switched to cont'l brekkie offering.
Cheers.
Mar 9, 2015, 11:36 am
#129
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Mar 9, 2015, 11:38 am
#130
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
There are so many factually incorrect things in this post I don't know where to start:
Simply not true. Each hotel can decide what to do. At a Ren in Atlanta I was at a few weeks ago I was given up to $15/person to use at the restaurant.
How do golds effect your life? A more crowded lounge? Less upgrades? As a plat your upgrade percentage shouldn't change.
Maybe the hotel you stayed at didn't have premium internet. Most full service hotels do. The free premium speed makes streaming netflix, etc work very nicely. I appreciate the perk.
Looks like you feel Marriott isn't the hotel for you any more. If you want to leave, that's a decision you need to make.
Don't let the door hit ya where the good Lord split ya.
Simply not true. Each hotel can decide what to do. At a Ren in Atlanta I was at a few weeks ago I was given up to $15/person to use at the restaurant.
How do golds effect your life? A more crowded lounge? Less upgrades? As a plat your upgrade percentage shouldn't change.
Maybe the hotel you stayed at didn't have premium internet. Most full service hotels do. The free premium speed makes streaming netflix, etc work very nicely. I appreciate the perk.
Looks like you feel Marriott isn't the hotel for you any more. If you want to leave, that's a decision you need to make.
Don't let the door hit ya where the good Lord split ya.
Mar 9, 2015, 11:44 am
#132
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
GeorgiaDawg93, you've gone past your initial heads up re: this particular property to state reasons why you've switched your stays to other chains & why you're probably going to leave Marriott behind.
The reasons for your decision are valid for you. The reason you're leaving may not be as important to others. But to post & then when others comment be rude to them saying they're being rude to you is a bit like the pot calling the kettle black & adds nothing to the conversation.
If you're unhappy with Marriott, then let your $$ do the talking & switch to another chain. Keep in mind, there is no perfect chain & most have been devaluating over the years.
As mentioned, I'll update the exec lounge sticky to reflect the property only offers cont'l brekkie now.
Cheers.
The reasons for your decision are valid for you. The reason you're leaving may not be as important to others. But to post & then when others comment be rude to them saying they're being rude to you is a bit like the pot calling the kettle black & adds nothing to the conversation.
If you're unhappy with Marriott, then let your $$ do the talking & switch to another chain. Keep in mind, there is no perfect chain & most have been devaluating over the years.
As mentioned, I'll update the exec lounge sticky to reflect the property only offers cont'l brekkie now.
Cheers.
Mar 9, 2015, 11:52 am
#133
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Mar 9, 2015, 11:52 am
#134
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".
Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.
Cheers.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".
Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.
Cheers.
Mar 9, 2015, 11:58 am
#135
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".
Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.
Cheers.
I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".
Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.
Cheers.