Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy hotels in Munich, Germany

Marriott Bonvoy hotels in Munich, Germany

Reply

Old Mar 9, 15, 10:28 am
  #121  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,309
Besides posting here, have you contacted the property management? They are the ones that can put changes in play, good or bad. All too often staff will blame someone else for a drop in service. The finger pointing to corporate usually shuts people up.

Let them know you dropped HH for doing the same thing.
RogerD408 is offline  
Reply With Quote
Old Mar 9, 15, 11:11 am
  #122  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Cool

Originally Posted by dayone View Post
It's surprising that you believe that. Since a free breakfast is of such importance to you, another hotel might be a better choice.
dayone: thank you for that all-to-reaffirming 'I am on Flyertalk' reception. You are your ilk are USELESS...so spare me your nonsense. Why is it so many of you 'kill the messenger?!!!' "If you don't like it, perhaps you should find a new hotel!" I will, thank you! And with 15 years of constant travel, I actually AM able to make a few comparisons! Please, tell me what else a Marriott Platinum gets other than the free (formerly deluxe) breakfast? Remember now...I am a Lifetime Gold; so I have a few Marriott nights under my belt. I was simply trying to inform fellow Flyertalk members, and Marriott as well, that I view this distinct downgrade as unacceptable. But thank you for the all-too-predictable...find another hotel answer. Mindless!
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:19 am
  #123  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: SNA
Posts: 16,561
According to the Marriott Rep on Insiders the minimum breakfast that should be offered is the "healthy start buffet"

I asked what to do about hotels that don't meet that minimum like Ghent with their plate of meat/cheese/bread and got no response.

What exactly did their continental breakfast consist of?
VickiSoCal is offline  
Reply With Quote
Old Mar 9, 15, 11:28 am
  #124  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Thumbs up

Originally Posted by SacTownGuy View Post
The minute a thread starts "A hotel employee told me..." you know it's about to have things stated that are not actual Marriott policy.
Well...it clearly stated it on the breakfast card I was given, as well! But bury you head in the sand and hope for the best. Works for me!
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:30 am
  #125  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by escapefromphl View Post
You are misunderstanding what Marriott status is. If it doesn't work you try a SPG platinum challenge, but I promise the breakfast gaurantee isn't any better.
Really? REALLY? I am a Lifetime Marriott Gold, and a few stays from Lifetime SPG Platinum (so I don't need a challenge, but thank you)...and I am misunderstanding? Oh? You too, can stick your head deep in the sand, and hope for the best. I hope that works out for you!
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:31 am
  #126  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: SNA
Posts: 16,561
What is in dispute is this:

Marriott's corporate policy is that the MINIMUM to be offered in the lounge, or in the restaurant if no lounge, is the cold "healthy start buffet"

The hotel employee told you that is all they are allowed to offer. Is that what the card said? That they are not allowed to offer more?
VickiSoCal is offline  
Reply With Quote
Old Mar 9, 15, 11:31 am
  #127  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by VickiSoCal View Post
what exactly did their continental breakfast consist of?
Cereal and fruit. And a few pastries.
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:36 am
  #128  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 65,984
We know that hotels with no lounges (or lounges that are closed on weekend) have to offer cont'l brekkie per Marriott T&Cs. But it is not a universal cont'l brekkie only; hotels can choose to do more. Marriott Insiders confirmed that long ago.

Some only offer that; some offer more. Some that have offered more now offer less (which it sounds like this property is doing). Some that have offered less are now offering more.

I'll update the exec lounge sticky to reflect that this property has switched to cont'l brekkie offering.

Cheers.
SkiAdcock is offline  
Reply With Quote
Old Mar 9, 15, 11:36 am
  #129  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by iztok View Post
Hm.... you were already not so loyal. You moved away, they reduced the offering. It looks like you have no problems with your move.
Ahhh...brilliance!
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:38 am
  #130  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by njcommodore View Post
There are so many factually incorrect things in this post I don't know where to start:



Simply not true. Each hotel can decide what to do. At a Ren in Atlanta I was at a few weeks ago I was given up to $15/person to use at the restaurant.



How do golds effect your life? A more crowded lounge? Less upgrades? As a plat your upgrade percentage shouldn't change.




Maybe the hotel you stayed at didn't have premium internet. Most full service hotels do. The free premium speed makes streaming netflix, etc work very nicely. I appreciate the perk.

Looks like you feel Marriott isn't the hotel for you any more. If you want to leave, that's a decision you need to make.

Don't let the door hit ya where the good Lord split ya.
...See my reply to dayone! And thank you for your keen analysis!! Your wisdom is useful! NOT!
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:43 am
  #131  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: SNA
Posts: 16,561
Originally Posted by GeorgiaDawg93 View Post
Cereal and fruit. And a few pastries.
Buffet or a plate brought to your table? Beverages included?
VickiSoCal is offline  
Reply With Quote
Old Mar 9, 15, 11:44 am
  #132  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 65,984
GeorgiaDawg93, you've gone past your initial heads up re: this particular property to state reasons why you've switched your stays to other chains & why you're probably going to leave Marriott behind.

The reasons for your decision are valid for you. The reason you're leaving may not be as important to others. But to post & then when others comment be rude to them saying they're being rude to you is a bit like the pot calling the kettle black & adds nothing to the conversation.

If you're unhappy with Marriott, then let your $$ do the talking & switch to another chain. Keep in mind, there is no perfect chain & most have been devaluating over the years.

As mentioned, I'll update the exec lounge sticky to reflect the property only offers cont'l brekkie now.

Cheers.
SkiAdcock is offline  
Reply With Quote
Old Mar 9, 15, 11:52 am
  #133  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by VickiSoCal View Post
Buffet or a plate brought to your table? Beverages included?
Buffet (a small one though). Drinks included, just no hot food.
GeorgiaDawg93 is offline  
Reply With Quote
Old Mar 9, 15, 11:52 am
  #134  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 65,984
GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.

I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".

Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.

Cheers.
SkiAdcock is offline  
Reply With Quote
Old Mar 9, 15, 11:58 am
  #135  
 
Join Date: Jan 2011
Location: Atlanta area
Programs: Marriott Lifetime Gold, SPG Lifetime Gold, SPG Platinum 75, Marriott Platinum Elite
Posts: 54
Originally Posted by SkiAdcock View Post
GeorgiaDawg93, I updated the exec lounge sticky to reflect it's cont'l brekkie only now.

I noticed in the last update we had (06/23/14) that it also said this: "voucher for 1 snack & 1 drink per person for 2 guests in bar ("snack" is ordered off the bar menu and anything can be ordered, so its more like a full dinner than a snack)".

Can you confirm if they're still offering the voucher for a snack & drink for the evening, or has that changed too? Please advise & I'll further update the sticky.

Cheers.
Sharon, they are still offering that! And it's a good one! I was able to flex my order a bit, which was nice! And I felt the need to respond! I was loyal, to Marriott...and still am. However, the oh so predictable you're wrong, or you should find another chain...when I am simply pointing out failings (in my opinion), based on decades of experience...is counterproductive! I am trying to better Marriott...I am still a Lifetime Gold, and will wish to travel with my family in the future! This devaluing of breakfast is, to me, a big one! And the negative responses directed at me, will always be met with a response.
GeorgiaDawg93 is offline  
Reply With Quote

Thread Tools
Search this Thread