Regents Park Marriott Trip Reports

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Old Feb 20, 17, 12:17 am   -   Wikipost
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Getting to hotel from Swiss Cottage tube stop: When you exit the turnstiles at the Swiss Cottage tube stop, go left to exit 1 (Avenue Road), up the stairs (10 steps) to street level, make a left, walk to the corner/street light, & turn left & you'll see the Marriott in front of you at the next light. It's a 5-minute walk from Swiss Cottage to the entrance of the Marriott.

Property now has M Lounge on ground floor open 24/7. Children under 16 not allowed in lounge per website.

Hors d'oeuvres (1730-1930hrs) and dessert selection (1930-2130hrs) available 7 days a week
Beverages available throughout the day with red & white wine and beer served between 1730-2130hrs
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Old Oct 22, 17, 8:56 am
  #46  
 
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Originally Posted by The smallest state View Post
Avoid the Marriott in Regents Park. No upgrades, lots of construction, disorganization. Lounge is good but is in the lobby so it is easy for people to walk in behind you. One guy was even waiting at the door for someone to let him in.
I think the renovations are over. I just stayed at the hotel and there are NO signs of any construction. Overall, I think it is a nice property in a quiet neighborhood.

Overall Room Information

The rooms are very stylish and both rooms I have stayed in (so far) have had large sitting areas with a couch, lounge chair and another chair along with a "coffee table" which is a higher height and can be used as a work surface. There is no true desk or desk chair in the room. However in both room there are several outlets in multiple locations along with at least 3 locations with 2 USB ports (6 total in the room). 2 sets were on each side of the bed and 1 set with outlet is along another wall with a ledge that you can set down your phone/keys/wallet etc.

Both of my rooms had no true closest but did have a free standing/open wardrobe with small drawers, safe, empty fridge (with a note how to order mini bar items), coffee/tea kettle, iron/ironing board, etc. Additionally there are 3 colorful oversized hooks that can be used to hang jackets and scarves, etc...

Room Type Differences
While at the hotel I stayed in two different rooms. While, I understand that the hotel has a small amount of suites they do appear to take care of Platinum members and upgrade you to their nicest rooms. I don't recall the exact room categories but for the first stay I was "double" upgraded to a room category that had a wrap around balcony (two sliding doors) in a corner. Therefore the room had a ton of natural light. The bathroom was on the smallish size in that it only had a shower/tub combination. On clear days I could see the London Eye in the distance.

The second room, while an upgrade from the standard room was a bit smaller. However, it was still very nice and I wouldn't be upset if given that room again. It too had a sliding door which allows for letting in a lot of natural light and fresh air. The general way this hotel is laid out creates a lot of corner rooms. This is another corner room. Due to the location, the bathroom is actually bigger than the room from my previous stay. It has a shower and a tub. One thing I will note is that at times the shower didn't have hot water.


M Club Notes

I won't give a detailed accounting as a lot of other posts in this thread discuss the lounge. I will also note that the information in OP in this thread seems still be mostly correct and is a good guide as to what to expect.
  • Breakfast starts at 6:30 am. This could be useful because a lot of other hotels in London don't start service until 7
  • Lounge does not have bottled water but does have still and sparkling on tap.
  • The room is open 24 hours so you can always get coffee, soda or water
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Old Oct 22, 17, 4:49 pm
  #47  
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Thanks for the update. Much appreciated.

Cheers.
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Old May 5, 18, 6:02 pm
  #48  
 
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Angry Awful property

As someone reasonably new to Marriott (I'm an SPG ambassador refugee), I decided to book into this hotel (a one-bedroom suite) earlier this week at the last minute as travel plans changed. I was extremely disappointed. There was zero recognition (despite my SPG Ambassador having contacted the hotel earlier in the day to let them know I was coming - a nice touch from her; a great Ambassador). The door to the living room was open when I arrived and it looked like it hadn't been serviced in a while. The room was dirty (dust on surfaces, cobwebs on walls, patio furniture randomly thrown around the terrace), poorly lit (no lights in the hallway or kitchenette). There was zero service. I rang room service five times to get a cup of tea but no-one bothered answering. I eventually went down to the lounge but of course my key didn't work (despite staying in the top suite of the hotel, which was advertised with lounge access, and being plat (and soon to be ambassador) status. I tailgated a nice lady but there were no tea bags. So I went to reception but the chap was gormless. I asked for the duty manager, who apologised and went off to find me a cup of tea. It eventually arrived in the room 50 minutes later. There was only a hand towel in the bathroom. I had asked for a room with a bath, so was very disappointed when the room turned out only to have an extremely small shower cubicle. The bed was so uncomfortable I couldn't sleep so at about 11pm I left and went elsewhere. I've written to the GM and got a dismissive response from someone in customer services offering me a couple of points "for my inconvenience", which was rather derisory in the circumstances. I made a huge mistake not staying at the excellent Wellesley hotel in Knightsbridge. I won't be making that mistake again. If all Marriotts are like this, and they continue the trend of moving their managers into ex-Starwood hotels, it does not bode well. If it infects St Regis and Luxury Collection, I can see myself transferring a lot of business over to Four Seasons.
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Old May 6, 18, 4:07 am
  #49  
 
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Hi, dY’quem

Im not being sarky, but really, really, the Marriott Regents Park is not, and never will be comparable to the Wellesley. Marriott does have the five-star Park Lane property or the JW that *might* reach Wellesley standards, but your review is a great demonstration of the reason Marriott took over Starwood, it was short on top-end properties and the ordinary Marriott hotels are not top end, nor do they pretend to be.

Ive stayed several times at this property and would mark it as thoroughly representative of the Marriott full service brand, and that includes long waits for the phone to be answered and keying mistakes to the Exec lounge! As for tea being delivered to the room, I didn’t know Marriott offered it at all. There’s a kettle in the room for that!
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Old May 6, 18, 7:30 am
  #50  
 
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Originally Posted by d'Yquem View Post
If all Marriotts are like this, and they continue the trend of moving their managers into ex-Starwood hotels, it does not bode well. If it infects St Regis and Luxury Collection, I can see myself transferring a lot of business over to Four Seasons.
I enjoy a good rant-post as much as the next FTer, but if you read through the other hotel threads in this forum you'll see that no, not all Marriotts are like this. You're making an awfully big leap from "I had one bad stay" to "the entire portfolio is terrible." On the SPG side, I've had unsatisfying stays at Sheratons and Ws, but I don't therefore conclude that I should write off all SPG properties.

That said, if you're looking for Four Seasons / StR / LC type stays, with the exception of a handful of Asian properties (yay Osaka Marriott Miyako) you're not going to get them at run of the mill Marriotts, any more than you would at a run of the mill Westin.
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