Ritz Carlton Tokyo, Japan [Master Thread]
#122
Join Date: Dec 2018
Programs: Marriott PPE, Hilton Diamond, Hyatt Explorist
Posts: 7
There wasn't an extra person fee in our initial reservation though, just a 200 yen tax per person for each night. Now, there is a service fee of 7,000 per person per night for our reservation.
To be frank, we understand hotels can charge the fee whenever they see fit. We are just surprised that these can be added afterwards without us knowing. I don't like the possibility of checking our reservation the day before our stay to find out we have to pay a lot more than expected.
To be frank, we understand hotels can charge the fee whenever they see fit. We are just surprised that these can be added afterwards without us knowing. I don't like the possibility of checking our reservation the day before our stay to find out we have to pay a lot more than expected.
#123
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,453
There wasn't an extra person fee in our initial reservation though, just a 200 yen tax per person for each night. Now, there is a service fee of 7,000 per person per night for our reservation.
To be frank, we understand hotels can charge the fee whenever they see fit. We are just surprised that these can be added afterwards without us knowing. I don't like the possibility of checking our reservation the day before our stay to find out we have to pay a lot more than expected.
To be frank, we understand hotels can charge the fee whenever they see fit. We are just surprised that these can be added afterwards without us knowing. I don't like the possibility of checking our reservation the day before our stay to find out we have to pay a lot more than expected.
#124
In any case, an award reservation should not have any additional charges other than the taxes (which do increase slightly per person)
#125
Has anyone had success trying to upgrade a points reservation here by paying a cash supplement? I know it's not formally offered on the website, just wondering if anyone was able to contact the hotel negotiate a paid upgrade to a points reservation.
#126
Join Date: Jul 2006
Posts: 2
Greetings. Many months ago I made a cash reservation for two people at RC Tokyo. Last week I noticed on line that the service charge had increased dramatically, room rate stayed as per original reservation. A few days later, the service charge had changed slightly, still very high and noted it was for extra person in room. I emailed the hotel and received a prompt, courteous and
precise reply indicating the terms of the original reservation would certainly apply, also that there was a systematic error they were hoping to fix as soon as possible.
I suppose the result might be expected from a hotel with such a stellar reputation for service, but I was gratified even so. I hope my experience helps to allay the concerns of some of the above posters re service charges. Happy travels.
precise reply indicating the terms of the original reservation would certainly apply, also that there was a systematic error they were hoping to fix as soon as possible.
I suppose the result might be expected from a hotel with such a stellar reputation for service, but I was gratified even so. I hope my experience helps to allay the concerns of some of the above posters re service charges. Happy travels.
#127
Join Date: Dec 2018
Programs: Marriott PPE, Hilton Diamond, Hyatt Explorist
Posts: 7
Greetings. Many months ago I made a cash reservation for two people at RC Tokyo. Last week I noticed on line that the service charge had increased dramatically, room rate stayed as per original reservation. A few days later, the service charge had changed slightly, still very high and noted it was for extra person in room. I emailed the hotel and received a prompt, courteous and
precise reply indicating the terms of the original reservation would certainly apply, also that there was a systematic error they were hoping to fix as soon as possible.
I suppose the result might be expected from a hotel with such a stellar reputation for service, but I was gratified even so. I hope my experience helps to allay the concerns of some of the above posters re service charges. Happy travels.
precise reply indicating the terms of the original reservation would certainly apply, also that there was a systematic error they were hoping to fix as soon as possible.
I suppose the result might be expected from a hotel with such a stellar reputation for service, but I was gratified even so. I hope my experience helps to allay the concerns of some of the above posters re service charges. Happy travels.
#128
Join Date: Feb 2018
Posts: 19
I sent an initial email to the concierge regarding some restaurant bookings at the email listed on their webpage HERE, which was [email protected] but now I see on other sites (TA for example) that people are contacting [email protected], is this something that has just changed post-merger? I was just going to wait a few days before forwarding my email if I don't hear anything to the other address since I'm not in a hurry but I was just wondering if there was some other information I was missing.
Last edited by madcard; Mar 1, 2019 at 1:09 pm Reason: forgot a word
#129
I sent an initial email to the concierge regarding some restaurant bookings at the email listed on their webpage HERE, which was [email protected] but now I see on other sites (TA for example) that people are contacting [email protected], is this something that has just changed post-merger? I was just going to wait a few days before forwarding my email if I don't hear anything to the other address since I'm not in a hurry but I was just wondering if there was some other information I was missing.
#130
I've stayed at RC Tokyo a few times but my upcoming stay will be the first time in a Club room. Two questions about Club Level privileges at RC Tokyo:
1. They say check-in for Club Level is in the lounge instead of the normal reception? Since the club floor requires a key card, do you have to wait in line for regular reception and then they tell you to go to another floor? If so, doesn't that just take strictly longer than checking in normally?
2. Club level includes breakfast. Can that breakfast be taken in the room, or just in the club?
Thanks.
1. They say check-in for Club Level is in the lounge instead of the normal reception? Since the club floor requires a key card, do you have to wait in line for regular reception and then they tell you to go to another floor? If so, doesn't that just take strictly longer than checking in normally?
2. Club level includes breakfast. Can that breakfast be taken in the room, or just in the club?
Thanks.
#131
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
What's the deal with platinum members and the spa/gym at the RC Tokyo?
I usually stay at the Prince Gallery, where the gym and onsen is free for platinum members.
I usually stay at the Prince Gallery, where the gym and onsen is free for platinum members.
#132
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
No breakfast, no club access, no club room upgrades, etc. Don't even get to suites.
I always prefer StR and Luxury Collection properties.
#133
I've stayed at RC Tokyo a few times but my upcoming stay will be the first time in a Club room. Two questions about Club Level privileges at RC Tokyo:
1. They say check-in for Club Level is in the lounge instead of the normal reception? Since the club floor requires a key card, do you have to wait in line for regular reception and then they tell you to go to another floor? If so, doesn't that just take strictly longer than checking in normally?
2. Club level includes breakfast. Can that breakfast be taken in the room, or just in the club?
Thanks.
1. They say check-in for Club Level is in the lounge instead of the normal reception? Since the club floor requires a key card, do you have to wait in line for regular reception and then they tell you to go to another floor? If so, doesn't that just take strictly longer than checking in normally?
2. Club level includes breakfast. Can that breakfast be taken in the room, or just in the club?
Thanks.
2. Club only for breakfast.
#135
I just completed a 5 night points stay on two rooms at the beginning of the month and was able to upgrade both rooms to the club level for JPY 20,000 per night. They would only confirm 3 of the 5 nights in advance of the stay as the last two nights were a Fri/Sat and apparently they "sell out" the club some weekends. We were able to get the Fri/Sat nights confirmed at check-in. I was told by my ambassador that they no longer offer point upgrades to club level.