This property, due to its resort status, has long been exempt from elite late check-out benefits (even under the SPG program), and the denial cannot be blamed solely on the timeshare portion of the property. As a SPG (now Marriott) PLT who has stayed with them 2-3 times/year for the past 9 years, I can tell you late checkouts at this property have always been slim and I’m very thankful when my front desk “angels” are able to accommodate the request. There should be a courtesy room that can be scheduled on day of departure.

With respect to upgrades, this property has long had the reputation of “book the room you want to stay in” rather than playing the upgrade game. While I’ve had some very nice upgrades here to oceanfront suites, they are tricky due to occupancy rates and don’t often happen. I decided long ago to book the oceanfront room I wanted instead of stressing over whether the upgrade would happen vs being stuck on the wrong side of the road.

I’m sorry this has been a disappointing stay for you, especially on an anniversary trip.

Has anyone experienced construction noise in the Oceanfront rooms or the main oceanfront pool due to the timeshare construction? Thanks

Just stayed in a great oceanfront room in building one and there is no construction. The only noise is the ocean

It looks like most of the construction is happening on the garden side right now. I’m not sure when they will start in the other buildings.

Construction supposedly until January...but remember it’s island time. If you book an oceanfront or deluxe garden room, you’ll be in the ocean or beach wings and away from the construction (although the deluxe garden lanais will have a partial view of it). I was just there for a week in an oceanfront room (Ocean wing) and didn’t hear any construction noise the entire week, including while standing at the valet stand or front desk If you book garden or partial ocean view rooms, you will be on the other side of the road where the construction is taking place, but the buildings that are currently open have all been remodeled as has the lobby. As for construction at the Sheraton compared to the Courtyard, you may want to check the Courtyard Kauai thread for recent reviews...

The lobby and valet stand have been moved across the street to the mauka side earlier this year. Otherwise, no significant changes since my stay late last year or a year ago. As always, the valet/bell team is an excellent resource for new dining venues on island in addition to recent “changes” at existing venues. Excellent service all around which is typical of my experiences at this property.