Originally Posted by jpdx

I think that Sheraton Tokyo is better than its reputation on FT. It certainly isn't on par with Andaz/Conrad/PH. It's not even on par with the Tokyo ICs, Westin, and Hilton (which aren't amazing hotels). However, the Sheraton is an extreme low budget option compared to those hotels. I have three BRGs here for the upcoming cherry blossom season at just above JPY10k++ (competing rate of EUR 131 all-in before BRG discount). That's a third of the rates posted by Westin/the ICs, and a fifth of what GH/Conrad/Andaz/Prince cost. It is about half of the cash component of the C&P rates at Westin/GH. Now, I would never come here if I had to impress someone, the location isn't great, and upgrades are virtually unheard of, BUT for just over $100/nt all-in, it's not bad value in a city with crazy hotel prices. Japan is awash in truly awful hotels, but I posit that Sheraton Tokyo isn't among them. IMO, it's not even in the worst-3 of Starwood's hotels (that'd be Yokohama, Kobe, and Nagoya), not to mention other international brands (try some of the Crowne Plazas!) or local chains. If you're on a once-in-a-lifetime or special occasion trip to Tokyo, and/or if money is no object, by all means stay at a better hotel, but there are plenty of occasions when the Sheraton is good enough.

Originally Posted by helvetic

The new Prince Gallery is amazing, if you care about something good from SPG. (That said, you can't really go wrong with the Andaz.)

Originally Posted by jpdx

if money is no object, by all means stay at a better hotel, but there are plenty of occasions when the Sheraton is good enough.

Originally Posted by shevboyz

I totally agree with what you have said. At the price point, Sheraton Tokyo is more than good enough, it's better than most "business hotel" in Tokyo with much more room spaces. It is definitely not comparable to the likes of Andaz/GH etc, the price pretty much reflected so as well.

Originally Posted by TennisNoob

Seems like this hotel is more interested into having full occupancy than selling less rooms at an higher price.

Originally Posted by schoflyer

But was the club floor sold out? Did you take my advice offered up thread?

Originally Posted by TennisNoob

No club floor wasn't sold out. What thread #? (I didn't)

Originally Posted by schoflyer

I arrived at check in, and my room was blocked and set aside in the Platinum pile. They said there were no suites available but they gave me a corner king on the 7th floor. I confirmed that as a Platinum I had lounge access and they gave me a couple of VIP cards.

I was in a total hurry to get out to dinner so I raced up to my room and I was pretty disappointed. This had to be the worst room I'd had in all of my stays. It was a "Deluxe King". I was running late! When I stuck my head into the bathroom and noticed the mildew blackened grout, I decided I needed to call down and do something different.

I explained that I wanted a renovated room and they responded that my room had been renovated 7 years ago. I said I wanted a room that was renovated last year!

...

Of course they moved me to a wonderful Club King room and the problem was solved.

I threw my bags in the room and raced out to dinner, but not without stopping at the from desk an requesting to speak with the Duty Manager.

I reviewed everything with him explaining both my history with SPG and with this property in particular. I said that my room issue was resolved however the problem I had was that they wasted 30 minutes of my time because of their failure to do their job properly. I should have never been assigned to the stinker room which I now refer to as the "Worst King Available" not to mention the fact that when I was standing at the front desk checking in, I should have been extended an upgrade to the Club Room which by then of course I remembered was plainly available for sale on SPG.com as I was checking rates on my way to the property.

...

So it's pretty clear that you should pull up the club room availability on your way to the property if you want the best room available. Mine was a beautiful view of the garden! 1st time ever with that view. You won't get if you don't ask perhaps.

Originally Posted by schoflyer

Post #312

Originally Posted by kauppias

I wonder if this property is bad at upgrading on LONG stays or also on short 1/2 night stays at well?

Originally Posted by Central90210

When you say upgrades, do you mean suite upgrades or just "upgrades" to a nicer room? If you're talking about Plat suite upgrades, you'll probably have a better chance of winning the lottery than getting a suite upgrade.

Normal "upgrades" to a nicer room for Gold and Plats (I.e. from queen to king room), however, are rather common.

Originally Posted by Central90210

Normal "upgrades" to a nicer room for Gold and Plats (I.e. from queen to king room), however, are rather common.

Originally Posted by TennisNoob

The king room I got was bad enough, the queen is worse?

Holiday inn would have done 10x better.

Originally Posted by jpdx

Please let us know which Holiday Inn in Tokyo treats you so well.

Originally Posted by TennisNoob

Holiday inn in the US that are rated 2.5*

Originally Posted by jpdx

Oh, come on! I knew your post was full of hyperbole, but now you're digging deeper. There's no doubt, Sheraton Tokyo is weak by Asian standards. But it's no worse than many US Sheratons, and I'd love to see the 2.5* Holiday Inn that treats you 10 times better. If it exists it's gotta be an extreme outlier, and would be far from the norm. (I've been PC/IHG Plat/Spire/RA for over a decade, so I've seen quite a few of them).

My stays here are in the $100-120 range (during busy season), which is less than what you'd pay for the typical Japanese business hotel in Tokyo (with tiny rooms).