Westin BWI (Baltimore) airport [Master Thread]
Feb 17, 2014, 1:52 pm
#46
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Providing a safe environment is the essence of our business and we are working with management to understand the cause of this unfortunate incident. We are very sorry for all those that have been impacted, especially those who were taken to local hospitals. Our main focus at this time is providing assistance to our guests and associates and taking the necessary steps with management to determine the cause and ensure this doesn’t happen again.
Anyone who was a guest of the hotel's and is experiencing symptoms should consult a doctor.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Anyone who was a guest of the hotel's and is experiencing symptoms should consult a doctor.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 18, 2014, 1:55 pm
#48
Join Date: Jan 2009
Location: Fort Worth TX
Programs: AS MVP Gold 75K, Marriott Titanium
Posts: 475
I was booked at the Westin the night of the C02 leak. The hotel & SPG has been less then helpful with dealing with the situation. After being helped by a rude and curt agent, I was sent to the Hilton BWI were I was treated very well. They even honored a 4pm check out for me. Spoke with both the Hotel and SPG today and they at first told me I would not get any stay credit. Once I got a supervisor, she said I would get stay credit. No offer of any kind of goodwill gesture was offered either by the hotel or SPG and when I asked I was told no. Only got my stay of one night refunded. Very angry and frustrated with SPG right now. Hotel will not take any responsibly for what happened and was told to contact SPG consumer affairs. Apparently, they don't think that this is a very serious situation. I am sure many others and the lawyers in my office will disagree.
Last edited by SEA777GUY; Feb 18, 2014 at 2:02 pm
Feb 18, 2014, 3:59 pm
#49
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I was booked at the Westin the night of the C02 leak. The hotel & SPG has been less then helpful with dealing with the situation. After being helped by a rude and curt agent, I was sent to the Hilton BWI were I was treated very well. They even honored a 4pm check out for me. Spoke with both the Hotel and SPG today and they at first told me I would not get any stay credit. Once I got a supervisor, she said I would get stay credit. No offer of any kind of goodwill gesture was offered either by the hotel or SPG and when I asked I was told no. Only got my stay of one night refunded. Very angry and frustrated with SPG right now. Hotel will not take any responsibly for what happened and was told to contact SPG consumer affairs. Apparently, they don't think that this is a very serious situation. I am sure many others and the lawyers in my office will disagree.
If you would send us your contact details, we will be sure to have Consumer Affairs follow up with you.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Mar 5, 2014, 9:04 pm
#50
Join Date: Feb 2011
Location: 40.6413° N, 73.7781° W
Programs: moka Lifetime
Posts: 142
Just stayed here the other week for one night. The Westin is really an excellent airport hotel. Rooms were very nice and clean, and breakfast in the club was more than adequate. Overall a very pleasant stay.
Mar 31, 2014, 2:26 pm
#51
Join Date: Feb 2010
Posts: 498
Got upgraded to the club floor, where the rooms are still pretty small, but we stayed here mostly because of proximity to a wedding in Baltimore, so the extra space really wasn't that important. Lounge is "closed" on weekends so instead they offered breakfast buffet in the main restaurant. Adequate is how I'd describe the food, though the service all around was quite friendly.
Oct 21, 2014, 5:32 am
#52
Join Date: Jul 2012
Location: NL, Canada
Programs: AC Aeroplan SE, Marriott LTPPE
Posts: 123
Westin Baltimore Airport
Just stayed at this property a week ago for one night. It is really an excellent airport hotel. Rooms were very nice and clean, breakfast in the club lounge was great, and the staff were very friendly. Overall a very pleasant stay and I would highly recommend the property.
Feb 15, 2015, 6:03 pm
#53
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
Stayed recently for a one night stay. Perfectly good hotel. Room was clean and comfortable. Staff was friendly, thanked me for being Platinum. Exercise facility and indoor pool was very nice.
Lounge was closed so can't comment on that, but staff gave me appetizer and breakfast coupons without asking. Coupon was good for full breakfast. Left too early to use it, so can't comment on food options/quality.
Overall a nice stay, especially if you need to be near the airport or Maryland Live.
Lounge was closed so can't comment on that, but staff gave me appetizer and breakfast coupons without asking. Coupon was good for full breakfast. Left too early to use it, so can't comment on food options/quality.
Overall a nice stay, especially if you need to be near the airport or Maryland Live.
Feb 17, 2015, 5:22 am
#54
Join Date: Jan 2013
Posts: 109
I stayed the last Friday in January. I received a clean, nice but not special room on Platinum floor. There were snacks and cold beverages in the floor lounge but no hot food or attendant. Front desk provided coupons for free drink and appetizers at the bar and also a nice hot & cold buffet in the morning. I was very happy with my stay.
Aug 23, 2018, 6:45 pm
#55
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Stay Report - 8/17 - 8/18
Location: The hotel is located next to the Sheraton BWI in a strange area northwest of the airport. It's in a valley between I-195 and MD-295 but there's no direct access to either highway so any drive around here requires a lot of twists and turns on local roads, some of which are badly lit and prone to flooding. On the plus side it's a relatively easy drive to BWI and you can walk about a half mile to some chain eateries and a movie theater.
Hotel: I'm used to the Sheraton BWI and was pleased to find this hotel is a big step up from it (and I consider the Sheraton pretty good). There's a really gorgeous lobby, decent sized bar and restaurant and meeting space in the lobby. Plenty of parking (free) is nearby and there's also a club lounge on the 7th floor.
Check In: We arrived on the last day of independent SPG operations and chatted about the merger with the staff. Despite being just SPG Gold they upgraded us to the Club level, gave us two free appetizer coupons for the bar and offered us breakfast. It was really nice.
Room: Overall pretty nice. The beds were comfortable, there was a lot of space and a full closet and the wifi worked well. However, the bathroom wasn't really up to Westin standards with a pretty shabby tub retrofitted with a newer style shower head. The grout was also coming off it.
Lounge: No hot food is out on Friday nights but they had snack mix, candy, cookies, chips, pretzels, soda and water and it's a pleasant space.
My rate was $140 and I'd be back, of the half dozen or so BWI hotels I've been to it's definitely the nicest bathrooms aside.
Location: The hotel is located next to the Sheraton BWI in a strange area northwest of the airport. It's in a valley between I-195 and MD-295 but there's no direct access to either highway so any drive around here requires a lot of twists and turns on local roads, some of which are badly lit and prone to flooding. On the plus side it's a relatively easy drive to BWI and you can walk about a half mile to some chain eateries and a movie theater.
Hotel: I'm used to the Sheraton BWI and was pleased to find this hotel is a big step up from it (and I consider the Sheraton pretty good). There's a really gorgeous lobby, decent sized bar and restaurant and meeting space in the lobby. Plenty of parking (free) is nearby and there's also a club lounge on the 7th floor.
Check In: We arrived on the last day of independent SPG operations and chatted about the merger with the staff. Despite being just SPG Gold they upgraded us to the Club level, gave us two free appetizer coupons for the bar and offered us breakfast. It was really nice.
Room: Overall pretty nice. The beds were comfortable, there was a lot of space and a full closet and the wifi worked well. However, the bathroom wasn't really up to Westin standards with a pretty shabby tub retrofitted with a newer style shower head. The grout was also coming off it.
Lounge: No hot food is out on Friday nights but they had snack mix, candy, cookies, chips, pretzels, soda and water and it's a pleasant space.
My rate was $140 and I'd be back, of the half dozen or so BWI hotels I've been to it's definitely the nicest bathrooms aside.
Mar 16, 2019, 6:39 am
#56
Join Date: Jun 2008
Posts: 2,203
Paid Sunday night stay last week, Platinum, club floor. Standard king room. I wanted to mention that the lounge evening spread is the best I've seen for a while at any US hotel chain. (A couple of other guests agreed.) I made a balanced meal of it. BBQ shrimp and beef, fresh salads, a varied cheese spread, hummus with fresh veggies, and a few desserts. All very good. There was a staff member in the back who only came out when someone new entered the room and she asked for alcoholic drink orders. (I didn't order a drink, but I assume the drinks were not complimentary.)
Jul 29, 2019, 7:25 pm
#57
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Room: Stayed here last week from Wednesday-Thursday. My only upgrade as a Titanium was to the Club Floor (though a quick check of the app showed that the hotel was sold out)
A very similar room to the one I had a year ago which feels a little substandard for a Westin, especially the bathroom
Lounge:
A pleasant space. Evneing snacks were Pork and Shrimp Lumpidas, fried plantains, a "club salad" with dressing, cake cheese and crackers
They also had a lot of candy and granola bars and snack mix out at all times
Elsewhere:
The indoor pool is actually pretty nice though the business center computer couldn't load or print a PDF which was annoying. I had used a CC free night here which is a good value but I still don't see how this hotel can command rates of $250+ for what it is.
A very similar room to the one I had a year ago which feels a little substandard for a Westin, especially the bathroom
Lounge:
A pleasant space. Evneing snacks were Pork and Shrimp Lumpidas, fried plantains, a "club salad" with dressing, cake cheese and crackers
They also had a lot of candy and granola bars and snack mix out at all times
Elsewhere:
The indoor pool is actually pretty nice though the business center computer couldn't load or print a PDF which was annoying. I had used a CC free night here which is a good value but I still don't see how this hotel can command rates of $250+ for what it is.
Jul 29, 2019, 8:17 pm
#58
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Room: Stayed here last week from Wednesday-Thursday. My only upgrade as a Titanium was to the Club Floor (though a quick check of the app showed that the hotel was sold out)
A very similar room to the one I had a year ago which feels a little substandard for a Westin, especially the bathroom
Lounge:
A pleasant space. Evneing snacks were Pork and Shrimp Lumpidas, fried plantains, a "club salad" with dressing, cake cheese and crackers
They also had a lot of candy and granola bars and snack mix out at all times
Elsewhere:
The indoor pool is actually pretty nice though the business center computer couldn't load or print a PDF which was annoying. I had used a CC free night here which is a good value but I still don't see how this hotel can command rates of $250+ for what it is.
A very similar room to the one I had a year ago which feels a little substandard for a Westin, especially the bathroom
Lounge:
A pleasant space. Evneing snacks were Pork and Shrimp Lumpidas, fried plantains, a "club salad" with dressing, cake cheese and crackers
They also had a lot of candy and granola bars and snack mix out at all times
Elsewhere:
The indoor pool is actually pretty nice though the business center computer couldn't load or print a PDF which was annoying. I had used a CC free night here which is a good value but I still don't see how this hotel can command rates of $250+ for what it is.