Sep 11, 2014, 3:57 pm
Last edit by: FindAWay
Lifetime points are missing from the profile section of the website and show as 0 in the Marriott mobile app. However, you may be able to use the work-around referenced in this blog post to see your current Lifetime Points.
You can still view your lifetime points online with the following steps:
If you call Marriott they can also tell you your lifetime points balance.
http://www.marriott.com/marriott/rew...te-benefits.mi As of 20 May, this process does not work. There is no link called "Night Detail" on this page.
To check lifetime balances: (HT to txpenny)
1. Click "Night Detail".
2. Click "Learn More" (under the night total)
3. Click "Marriott Rewards Overview". At this point you're probably no longer logged in (because you've been thrown to an older version of the Marriott website), so log in again.
4. Click "Nights" under your current year's nights. -> The detail you're expecting showing LT nights and points will show up like before.
Lifetime Silver Elite:
250 qualified nights
1.2 million points
Lifetime Gold Elite
500 qualified nights
1.6 million points
Lifetime Platinum Elite
750 qualified nights
2.0 million points
To check your point and night balance, log into your account and click My Account > Account Overview > Nights.
"Elite Lifetime Status is determined by your total qualified nights stayed and points earned throughout the course of your membership – including your paid nights, Elite rollover nights, meeting nights and the nights and points earned on your Marriott Rewards Credit Card."
Points used by members to buyback their previously attained Elite level will be permanently deducted from their Lifetime point balance.
If an elite's point level drops below that required for the level attained, they will drop down to the next Lifetime level until points are accumulated to get them back to the next level.
Lifetime points in addition to nights now display on your Marriott Rewards account. When logged in, click on "Nights" (the blue link below the number representing your current year nights). You'll see the detail of what comprises your current year nights as well as your Lifetime Status nights.
You can still view your lifetime points online with the following steps:
- Go to www.marriott.com and login
- Go to https://www.marriott.com/rewards/rewards-program.mi
- Click "Nights"
If you call Marriott they can also tell you your lifetime points balance.
To check lifetime balances: (HT to txpenny)
1. Click "Night Detail".
2. Click "Learn More" (under the night total)
3. Click "Marriott Rewards Overview". At this point you're probably no longer logged in (because you've been thrown to an older version of the Marriott website), so log in again.
4. Click "Nights" under your current year's nights. -> The detail you're expecting showing LT nights and points will show up like before.
Lifetime Silver Elite:
250 qualified nights
1.2 million points
Lifetime Gold Elite
500 qualified nights
1.6 million points
Lifetime Platinum Elite
750 qualified nights
2.0 million points
To check your point and night balance, log into your account and click My Account > Account Overview > Nights.
"Elite Lifetime Status is determined by your total qualified nights stayed and points earned throughout the course of your membership – including your paid nights, Elite rollover nights, meeting nights and the nights and points earned on your Marriott Rewards Credit Card."
Points used by members to buyback their previously attained Elite level will be permanently deducted from their Lifetime point balance.
If an elite's point level drops below that required for the level attained, they will drop down to the next Lifetime level until points are accumulated to get them back to the next level.
Lifetime points in addition to nights now display on your Marriott Rewards account. When logged in, click on "Nights" (the blue link below the number representing your current year nights). You'll see the detail of what comprises your current year nights as well as your Lifetime Status nights.
Lifetime Marriott Rewards elite status (Pre-Merge 2018 and earlier)
Aug 22, 2018, 2:40 pm
#3946
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
2018 should count given that they are waiting for 2018 to end and calculating the status/notifying members in Jan 2019 for the 750 nights + 10 years LTPP qualification. It allows members within Marriott + SPG to earn one or two years (if they achieved 50 nights each on the SPG + Rewards accounts in 2018) at platinum.
Aug 22, 2018, 2:58 pm
#3947
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Anybody else not seeing the legacy MR program lifetime points on the new website or app? Mine have gone missing since the changeover.
Aug 22, 2018, 4:02 pm
#3949
Join Date: May 2009
Posts: 1,570
As far as point #1 (what is platinum), people are being kept "whole". Which is to say silver is any year with 10+ nights, gold is any year at 25 nights, and platinum is any year at 50 nights or more. These are the years in which you earn at least that many nights, regardless of what name those tiers had in your program at the time.
2018 should count given that they are waiting for 2018 to end and calculating the status/notifying members in Jan 2019 for the 750 nights + 10 years LTPP qualification. It allows members within Marriott + SPG to earn one or two years (if they achieved 50 nights each on the SPG + Rewards accounts in 2018) at platinum.
2018 should count given that they are waiting for 2018 to end and calculating the status/notifying members in Jan 2019 for the 750 nights + 10 years LTPP qualification. It allows members within Marriott + SPG to earn one or two years (if they achieved 50 nights each on the SPG + Rewards accounts in 2018) at platinum.
How are years at tenure calculated for Legacy MR and RCR members? We are keeping members “whole” in the applicable night tier in which they earned their Elite status. Example: If a member has 4 years of Elite status at the 50 night level (Gold Elite status) they will be counted in August and beyond as 4 years at the new 50 night level (Platinum Elite status). Only the names of the levels are changing. How we account for tenure is not changing.
That is not what Marriott seems to be doing. I was told a couple of days ago that Tastes, Challenges, and Buy-Backs are not included (they do not seem to be included in my year count). It looks like we are not being "kept whole". Instead, it looks like Marriott is interpreting "years" in the narrowest way possible, counting only years where you actually achieved the nights, not the status. I had multiple "year counts" from various Marriott agents over the last few months, but they were all at least in the same ballpark as each other and none thought this is the way it would go. Nor should it have based on the language Marriott posted.
This is not changing "only the names" of the levels; this is not counting "4 years of Elite status at the 50 night level (Gold Elite status)" as "4 years of Elite status at the new 50 night level (Platinum Elite status)". If they were only going to count years in which you had x number of nights, they could easily have said that ("a year in which you stayed 50 nights or more will count as Platinum"). They didn't. This stinks.
Aug 22, 2018, 6:28 pm
#3950
Join Date: Nov 2017
Posts: 7
Mine is definitely incorrect. I've been Gold Elite since 9/2010 but my breakdown shows that I only have 1 year above silver and only 5 years of any elite status. I did pick up an Amex Platinum in 2017 to which would give me the automatic Gold match, but that doesn't explain the missing previous Gold years that weren't automatically granted. Will wait this out and dispute it with MR I guess as combining SPG and MR will make me lifetime Gold if they get the years of elite status correct.
Aug 22, 2018, 7:30 pm
#3951
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Mine is definitely incorrect. I've been Gold Elite since 9/2010 but my breakdown shows that I only have 1 year above silver and only 5 years of any elite status. I did pick up an Amex Platinum in 2017 to which would give me the automatic Gold match, but that doesn't explain the missing previous Gold years that weren't automatically granted. Will wait this out and dispute it with MR I guess as combining SPG and MR will make me lifetime Gold if they get the years of elite status correct.
At the end of the day, LT status is meant to reward long-term loyalty, and I suppose it's debatable whether or not just having status because reasons is subject to the eye of the beholder...
Aug 22, 2018, 7:53 pm
#3952
Join Date: Mar 2012
Location: world
Programs: all
Posts: 1,422
I should be lifetime Plat Premiere with 800+ nights and 15 years of platinum but app shows Lifetime Plat
Aug 22, 2018, 8:08 pm
#3953
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Jan '19 to be "notified" of LTPP for those qualifying under the new nights+years criteria, per published policy. I think a lot of us are holding out hope they'll get moving prior to that timeframe, but some here speculate that it's meant to allow for final Plat years to be attained in '18 prior to running the final LTPP sweep, which certainly seems feasible.
Aug 22, 2018, 10:02 pm
#3954
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Anyone else now seeing this on the website:
“As we complete systems changes for the combination of our loyalty programs, we are unable to display lifetime status. Thank you for your patience.”
Interesting.
“As we complete systems changes for the combination of our loyalty programs, we are unable to display lifetime status. Thank you for your patience.”
Interesting.
Aug 22, 2018, 10:04 pm
#3955
Join Date: Jul 2003
Location: CA
Programs: AA PLT / MR LTPP 1/1/19 / Hilton Diamond
Posts: 540
For what it's worth, there's a thread in the SPG forum where the Lurker stated that the means by which elite years would be calculated is "proprietary." From what I gather from my own experience, they may have thrown in soft landing years (or they may not have, I really never kept track of such things since it didn't matter until recently). Whether they're counting status extended via CCs, etc, is not publicly known as far as I can tell. I think it's possible that we all may see adjustments in both directions going forward -- or what you see today might be what you've been dealt.
At the end of the day, LT status is meant to reward long-term loyalty, and I suppose it's debatable whether or not just having status because reasons is subject to the eye of the beholder...
At the end of the day, LT status is meant to reward long-term loyalty, and I suppose it's debatable whether or not just having status because reasons is subject to the eye of the beholder...
Aug 22, 2018, 10:09 pm
#3956
Join Date: Nov 2017
Posts: 7
If I got any soft landings, they're definitely not showing up. Luckily I have an inbox archive full of all my reservations that also list my status to send to MR support if they need it...
Aug 23, 2018, 6:21 am
#3957
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Previously, I had no LT status shown, though the app showed 700 nights and 14 years towards silver. So hoping that they're finally resolving this. And that the totals aren't changing.
The totals are still visible on the app and on the direct URL.
Aug 23, 2018, 10:06 am
#3958
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
On the mobile app I now see the following warning:
"Information on this screen, including your lifetime member level, may be incorrect as we complete upgrades for the combination of our loyalty programs. Thank you for your patience."
"Information on this screen, including your lifetime member level, may be incorrect as we complete upgrades for the combination of our loyalty programs. Thank you for your patience."
Aug 23, 2018, 11:25 am
#3960
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Before I combined accounts it only showed 3 years of Platinum, however I first earned Plat in 2012 and have qualified as Plat or PP every year since then. One year I did get a soft landing from PP to Plat when I really only earned Gold. (There is a 3-yr nights number that can keep you Plat.) So I was showing way low in the app. When I combined, I got 1 more year of Plat and 1 year of Gold added even though I NEVER earned any status in SPG, only been matched. So that is all messed up right now.
I am hoping that once my 15 nights come in from the card that I will clear Plat again this year (7th) and move up to LT Gold.