Sep 11, 2014, 3:57 pm
Last edit by: FindAWay
Lifetime points are missing from the profile section of the website and show as 0 in the Marriott mobile app. However, you may be able to use the work-around referenced in this blog post to see your current Lifetime Points.
You can still view your lifetime points online with the following steps:
If you call Marriott they can also tell you your lifetime points balance.
http://www.marriott.com/marriott/rew...te-benefits.mi As of 20 May, this process does not work. There is no link called "Night Detail" on this page.
To check lifetime balances: (HT to txpenny)
1. Click "Night Detail".
2. Click "Learn More" (under the night total)
3. Click "Marriott Rewards Overview". At this point you're probably no longer logged in (because you've been thrown to an older version of the Marriott website), so log in again.
4. Click "Nights" under your current year's nights. -> The detail you're expecting showing LT nights and points will show up like before.
Lifetime Silver Elite:
250 qualified nights
1.2 million points
Lifetime Gold Elite
500 qualified nights
1.6 million points
Lifetime Platinum Elite
750 qualified nights
2.0 million points
To check your point and night balance, log into your account and click My Account > Account Overview > Nights.
"Elite Lifetime Status is determined by your total qualified nights stayed and points earned throughout the course of your membership – including your paid nights, Elite rollover nights, meeting nights and the nights and points earned on your Marriott Rewards Credit Card."
Points used by members to buyback their previously attained Elite level will be permanently deducted from their Lifetime point balance.
If an elite's point level drops below that required for the level attained, they will drop down to the next Lifetime level until points are accumulated to get them back to the next level.
Lifetime points in addition to nights now display on your Marriott Rewards account. When logged in, click on "Nights" (the blue link below the number representing your current year nights). You'll see the detail of what comprises your current year nights as well as your Lifetime Status nights.
You can still view your lifetime points online with the following steps:
- Go to www.marriott.com and login
- Go to https://www.marriott.com/rewards/rewards-program.mi
- Click "Nights"
If you call Marriott they can also tell you your lifetime points balance.
To check lifetime balances: (HT to txpenny)
1. Click "Night Detail".
2. Click "Learn More" (under the night total)
3. Click "Marriott Rewards Overview". At this point you're probably no longer logged in (because you've been thrown to an older version of the Marriott website), so log in again.
4. Click "Nights" under your current year's nights. -> The detail you're expecting showing LT nights and points will show up like before.
Lifetime Silver Elite:
250 qualified nights
1.2 million points
Lifetime Gold Elite
500 qualified nights
1.6 million points
Lifetime Platinum Elite
750 qualified nights
2.0 million points
To check your point and night balance, log into your account and click My Account > Account Overview > Nights.
"Elite Lifetime Status is determined by your total qualified nights stayed and points earned throughout the course of your membership – including your paid nights, Elite rollover nights, meeting nights and the nights and points earned on your Marriott Rewards Credit Card."
Points used by members to buyback their previously attained Elite level will be permanently deducted from their Lifetime point balance.
If an elite's point level drops below that required for the level attained, they will drop down to the next Lifetime level until points are accumulated to get them back to the next level.
Lifetime points in addition to nights now display on your Marriott Rewards account. When logged in, click on "Nights" (the blue link below the number representing your current year nights). You'll see the detail of what comprises your current year nights as well as your Lifetime Status nights.
Lifetime Marriott Rewards elite status (Pre-Merge 2018 and earlier)
Aug 19, 2018, 1:04 am
#3811
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
So I gather that you've already sorted out the app part. As for the website, it may be that you can only view your progress if you already have some kind of LT status? For me (and apparently others), if you scroll down in your account overview, there is a block for some kind of LT status (Silver, in my case). Then there's a little arrow over to the right that you can click to see the (hopefully) same info that's available in the mobile app.
On the bright side, the years (as currently counted - no doubt subject to change!) are at least visible. But no, it doesn't seem as though LT status is necessarily mapped to the nights/years reflected as yet - at least for some of us...
(But then again, as I recall, there was fair warning that some LT status - LTPP, in particular - wouldn't be conferred until Jan '19?)
On the bright side, the years (as currently counted - no doubt subject to change!) are at least visible. But no, it doesn't seem as though LT status is necessarily mapped to the nights/years reflected as yet - at least for some of us...
(But then again, as I recall, there was fair warning that some LT status - LTPP, in particular - wouldn't be conferred until Jan '19?)
Aug 19, 2018, 1:28 am
#3812
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
I don't have a block with LT status on the website since I didn't have LT status before today. So a logical conclusion is that they haven't updated the LT status based on the new criteria. In my case, the years and nights are correctly shown in the mobile app - it's just that I still don't have any LT status even though I have qualified for LT Gold under the new criteria.
Aug 19, 2018, 1:36 am
#3813
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
One question: If I reach 750 nights (Marriott + SPG), and qualify for 50 nights platinum this year (I already have 9 years as legacy MR 75 night platinum) by Dec 31, do I get LT PP?
Aug 19, 2018, 3:17 am
#3814
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
Marriott IT merger definitely still in progress. I just DL'ed the Marriott and SPG app update. For SPG app it seems to be reflecting my SPG lifetime stats accurately though missing all my Aug SPG hotel stay info in the account activity screen so my SPG annual nights to date is incorrect.
Marriott app LT stats is wrong for me. Showing accurate 526 nights but 0 Plat/Gold years and only 3 Silver years. Interesting enough, the new Marriott app account activity seems to reflect all my latest Marriott hotel stays.
I was 75n Marriott Platinum pre-Aug 18 and it's still showing me as Platinum and not Platinum Premier on both Marriott/SPG apps as well.
I guess best to wait for IT migration to hopefully complete Mon and see if it is all fixed then. If not, Marriott/SPG combined customer service is going to get absolutely avalanched by members like me who want to correct all the stats prior to merging their two separate MR/SPG accounts.
Marriott app LT stats is wrong for me. Showing accurate 526 nights but 0 Plat/Gold years and only 3 Silver years. Interesting enough, the new Marriott app account activity seems to reflect all my latest Marriott hotel stays.
I was 75n Marriott Platinum pre-Aug 18 and it's still showing me as Platinum and not Platinum Premier on both Marriott/SPG apps as well.
I guess best to wait for IT migration to hopefully complete Mon and see if it is all fixed then. If not, Marriott/SPG combined customer service is going to get absolutely avalanched by members like me who want to correct all the stats prior to merging their two separate MR/SPG accounts.
Aug 19, 2018, 3:43 am
#3815
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
My status seems to be all over the map on both the app and website. I see Platinum as my status initially, but then scrolling over on the app or down on the website indicates Lifetime Platinum Premier. I'm confused on this one, and I did a screen capture of my lifetime points and nights before the old website went away. I am currently at 927 lifetime nights, 14 years as legacy Marriott Platinum Elite, and before the website update had well over 2 million lifetime points in legacy Marriott Rewards. I will call in on Monday morning and ask since I have a number of upcoming stays where I would like to get the 75% points bonus versus the 50%. Is anyone else seeming something similar to the below? I question what the hotel and Marriott are seeing as well. I am checking out of a Marriott property this morning, so I can check two things: 1) see if they can look up my status reflected in their system and 2) see what the earn rate is when the points post.
Mobile App:
Website:
Mobile App:
Website:
Aug 19, 2018, 4:28 am
#3816
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Mine shows like yours but with different numbers. It shows I am LTPP but it shows Plat for my benefits and PP as my next level. It instructs me to click on the PP to see my next level of benefits. Is this is a mistake or intentional? Marriott has never published that LTPP gets all the benefits of PP. That is an assumption many have made, but it has never been in any of the promotional materials. Maybe we will only get Plat level benefits. We will have to wait and see.
ADDED: Nowhere in the Terms does it state LTPP receives PP benefits, but it does state this:
ADDED: Nowhere in the Terms does it state LTPP receives PP benefits, but it does state this:
Lifetime Elite Status only provides a Member with Silver Elite, Gold Elite or Platinum Elite status and protection against the forfeiture of Points even if the Lifetime Elite Member is inactive. It does not prevent the Company from suspending Lifetime Elite Status or cancelling a Member’s Account. Lifetime Elite Members will receive the benefits of Silver Elite, Gold Elite or Platinum Elite Members, which are subject to change from time to time as described in section 4.1.
Last edited by CJKatl; Aug 19, 2018 at 4:45 am
Aug 19, 2018, 5:14 am
#3817
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
My status seems to be all over the map on both the app and website. I see Platinum as my status initially, but then scrolling over on the app or down on the website indicates Lifetime Platinum Premier. I'm confused on this one, and I did a screen capture of my lifetime points and nights before the old website went away. I am currently at 927 lifetime nights, 14 years as legacy Marriott Platinum Elite, and before the website update had well over 2 million lifetime points in legacy Marriott Rewards. I will call in on Monday morning and ask since I have a number of upcoming stays where I would like to get the 75% points bonus versus the 50%. Is anyone else seeming something similar to the below? I question what the hotel and Marriott are seeing as well. I am checking out of a Marriott property this morning, so I can check two things: 1) see if they can look up my status reflected in their system and 2) see what the earn rate is when the points post.
Fortunately, I don't have any stays coming in the next 10 days, so I'm just going to sit on my thumbs for a while and let the dust settle.
Aug 19, 2018, 6:16 am
#3818
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Mine shows like yours but with different numbers. It shows I am LTPP but it shows Plat for my benefits and PP as my next level. It instructs me to click on the PP to see my next level of benefits. Is this is a mistake or intentional? Marriott has never published that LTPP gets all the benefits of PP. That is an assumption many have made, but it has never been in any of the promotional materials. Maybe we will only get Plat level benefits. We will have to wait and see.
ADDED: Nowhere in the Terms does it state LTPP receives PP benefits, but it does state this:
ADDED: Nowhere in the Terms does it state LTPP receives PP benefits, but it does state this:
Aug 19, 2018, 6:25 am
#3819
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I get what you’re saying, but then what the heck is the point of the status if it doesn’t receive the benefits? It makes no sense. Your quote clearly explains that LT status in general may not actually be lifetime, but I think it’s a pretty safe assumption that as long as LT status and the current status levels exists, LTPP will have the benefits of LTPP (other than those which are achieved specifically by staying a certain number of nights).
The point of the status was always to not give MR LTP the same status as MR LTG. The facts SPG members were not originally included and the lack of statement on the marketing materials that LTPP would get PP benefits despite clear statements for the other levels were pretty big clues.
Aug 19, 2018, 6:26 am
#3820
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Can you find where it states LTPP gets PPE benefits? There is an assumption but nothing actually written. Benefits are not granted by assumption, they are granted by the written terms. The links on my account agree with what is written, not with the assumption. Maybe the links will change, but my immediate assumption that the links were wrong might not be correct; we may only be getting Plat benefits.
Aug 19, 2018, 6:46 am
#3821
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
BTW, I did not have enough nights for Plat last year or this year so I am definitely riding on my LT status so it is not a question of the links showing an earned status.
Aug 19, 2018, 6:49 am
#3822
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,089
Now I look at the App - and not the web site - it shows this:
Last edited by Markie; Aug 19, 2018 at 7:11 am
Aug 19, 2018, 7:01 am
#3823
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Can you find where it states LTPP gets PPE benefits? There is an assumption but nothing actually written. Benefits are not granted by assumption, they are granted by the written terms. The links on my account agree with what is written, not with the assumption. Maybe the links will change, but my immediate assumption that the links were wrong might not be correct; we may only be getting Plat benefits.
The point of the status was always to not give MR LTP the same status as MR LTG. The facts SPG members were not originally included and the lack of statement on the marketing materials that LTPP would get PP benefits despite clear statements for the other levels were pretty big clues.
The point of the status was always to not give MR LTP the same status as MR LTG. The facts SPG members were not originally included and the lack of statement on the marketing materials that LTPP would get PP benefits despite clear statements for the other levels were pretty big clues.
As the upgrade T&C brouhaha already suggested, Marriott doesn't have it's act yet together with updating T&Cs
Aug 19, 2018, 7:03 am
#3824
Join Date: May 2009
Posts: 1,570
On the other hand, the MR website just showed me as having Ambassador (which I don't), the SPG website let me in and now won't, and my husband, who had SPG gold through Amex, is now showing Plat on MR. Clearly they aren't done fiddling. An extremely slim hope that the couple of years of buy-backs and soft landings (which were relatively recent) will appear in a new sweep. If not, I think it's really low for Marriott to "strip" those years away when they were treated by Marriott as full status years.
Aug 19, 2018, 7:32 am
#3825
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I would be happy to be wrong here, but no facts point to LTPP getting PP benefits other than a shared name, and we know Marriott reuses names way too often.