Singapore St Regis [Master Thread]

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Old Oct 19, 17, 3:39 am
  #961  
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Originally Posted by BRITINJAPAN3 View Post
They know, its SOP here !!
+1.

This is the worst StR we have ever stayed at. Front desk don't care, the Concierge continually gave us incorrect information and even the Bentley Chauffeur asked us if we were interested in where to find "The Four Floors of xxxs."

He may not have been aware that we are a gay couple, but regardless it's inappropriate and revolting for a hotel of this level.
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Old Oct 19, 17, 10:25 pm
  #962  
 
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Originally Posted by m0hamed View Post
+1.

This is the worst StR we have ever stayed at. Front desk don't care, the Concierge continually gave us incorrect information and even the Bentley Chauffeur asked us if we were interested in where to find "The Four Floors of xxxs."

He may not have been aware that we are a gay couple, but regardless it's inappropriate and revolting for a hotel of this level.
Unfortunately all the critcisms I have seen over the years keep coming back again and again. It is clear that there is a deep problem with the management here. It is a strange hotel for me, not to everyones taste but the lack of service in such a level of hotel left me dumbstruck. I keep an eye hopeing someone comes in and makes the charges , all of which would not be so tough , and then I might try again, but I guess I am wasting my time.
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Old Oct 19, 17, 11:26 pm
  #963  
 
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My 1st experience w St. Regis brand was that original gosh awful one in Shanghai (that is now LC Hongta). Next experience was w Singapore. It took me years before I tried another St Regis (Kauai which was fairly nice) because of the unmet expectations as I wrote about above Thread from these two St Regises.

Same thing actually for LC. Hongta was so bad (and 2nd experience was Sheraton Imperial LC in KL before it lost L ). It took me years before I went back. Now LC generally is my favorite brand within Starwood, and St. Regis is high up. But Singapore really is bad for what it is supposed to be.
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Old Oct 20, 17, 2:38 am
  #964  
 
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Originally Posted by bhrubin View Post
I'd give a call down to or stop by and speak with the front desk manager in the morning whenever convenient...just to be sure. If it was curious enough for you to post concerns here, it's curious enough to confirm/check in the morning. Either way, they need to know that check in was handled curiously and unimpressively.
I have not got a chance to speak with the manager due to my work commitments, but I'm going to find time to do it.

This is not my 1st time at StR Singapore so I do know that service can be patchy at times - but my interaction with the front desk staff this time round gives me a feeling that they are absolutely clueless. They cannot get simple things right!

Originally Posted by BRITINJAPAN3 View Post
Unfortunately all the critcisms I have seen over the years keep coming back again and again. It is clear that there is a deep problem with the management here. It is a strange hotel for me, not to everyones taste but the lack of service in such a level of hotel left me dumbstruck. I keep an eye hopeing someone comes in and makes the charges , all of which would not be so tough , and then I might try again, but I guess I am wasting my time.
I'm staying here sporadically because my wife loves the rooms - however the service (lack of) is slowly eroding my confidence with the staff. The hotels seems to be run by an interim GM called Matthias Sutter, anyone knows who he is?

Originally Posted by m0hamed View Post
.... and even the Bentley Chauffeur asked us if we were interested in where to find "The Four Floors of xxxs."

He may not have been aware that we are a gay couple, but regardless it's inappropriate and revolting for a hotel of this level.
Ouch! that was really bad! Such conversations should never had taken place.
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Old Oct 20, 17, 4:40 am
  #965  
 
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Originally Posted by LuisHK View Post
I have not got a chance to speak with the manager due to my work commitments, but I'm going to find time to do it.

This is not my 1st time at StR Singapore so I do know that service can be patchy at times - but my interaction with the front desk staff this time round gives me a feeling that they are absolutely clueless. They cannot get simple things right!



I'm staying here sporadically because my wife loves the rooms - however the service (lack of) is slowly eroding my confidence with the staff. The hotels seems to be run by an interim GM called Matthias Sutter, anyone knows who he is?



Ouch! that was really bad! Such conversations should never had taken place.
I think Matthias is ex Sheraton D Cube, good guy but its a big job to sort this place out, he did train under Richard Chapman at one time (SGS)
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Old Oct 20, 17, 9:39 am
  #966  
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Originally Posted by m0hamed View Post
+1.

This is the worst StR we have ever stayed at. Front desk don't care, the Concierge continually gave us incorrect information and even the Bentley Chauffeur asked us if we were interested in where to find "The Four Floors of xxxs."

He may not have been aware that we are a gay couple, but regardless it's inappropriate and revolting for a hotel of this level.
I found the former StR Shanghai, during its last days before becoming the Hongta, to be far worse IME. I've stayed several times in both properties and I've had suite upgrades in both properties to room categories above their standard one bedroom suites. However, the Shanghai Pudong property was quite good a number of managers ago.
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Old Oct 23, 17, 9:38 pm
  #967  
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Got a stay here starting tomorrow and even though availability shows for the three nights of my stay my SNA hasn't cleared - but no real surprise I know that is how the St Regis Singapore rolls. However I note that even sending out the pre-stay "is there anything we can do" email is now too demeaning for this hotel but actually annoying is two emails sent to confirm whether an item being sent from the Hotel Vagabond has arrived have also been completely ignored.

Stay classy St Regis Singapore!
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Old Oct 24, 17, 12:55 am
  #968  
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Originally Posted by chad75 View Post
Got a stay here starting tomorrow and even though availability shows for the three nights of my stay my SNA hasn't cleared - but no real surprise I know that is how the St Regis Singapore rolls. However I note that even sending out the pre-stay "is there anything we can do" email is now too demeaning for this hotel but actually annoying is two emails sent to confirm whether an item being sent from the Hotel Vagabond has arrived have also been completely ignored.

Stay classy St Regis Singapore!
Hi chad75,

We'll be able to check and have the hotel team to reach out to you regarding your inquiry. Send us a PM with your stay details if you would like us to do so.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
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Old Oct 24, 17, 1:28 am
  #969  
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Originally Posted by Starwood Lurker IV View Post
Hi chad75,

We'll be able to check and have the hotel team to reach out to you regarding your inquiry. Send us a PM with your stay details if you would like us to do so.

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thanks Chua Chie Ling - really appreciate the offer. However I finally remembered that my phone has this archaic feature where you can actually talk to people. So called the hotel and all sorted.
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Old Oct 25, 17, 7:34 am
  #970  
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Note that there has been a change to platinum/suite drinks. Basically you now get one drink at the bar (from a provided menu) standard spirits are included and a sad canap - normal bar snacks are reserved for paying customers only.

I wasn't informed about platinum drinks and actually had to ask a staff member about it after check-in. They then discovered my platinum welcome letter that they had "forgotten" to give me at check in.
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Old Oct 25, 17, 8:09 am
  #971  
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I've never seen so many people outraged by a free drink every night. If it's so distressing, I'm sure there is a Club Med or all-inclusive resort available that will better suit.

It's a St. Regis. It's a luxury hotel. It offers Platinums a free drink every night. Drink up and enjoy. If you're Platinum and you think that's unreasonable, then may I suggest you stay elsewhere?

Examples like these are what give Platinum guests a bad name, me'thinks.
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Old Oct 25, 17, 10:15 am
  #972  
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Hmm. My wife and I stayed earlier this month for her birthday.

Pros: there was (at the time) a fairly generous happy hour policy, which had free flow of canapes along with wine, beer, and the local bloody Mary.

Cons: no significant upgrade (despite in-app availability; when asked about it the front desk claimed that the availability was false as they deliberately oversold their entry-level suites), housekeeper walked into the bathroom while we were in the bath. While entering the room was forgivable since we hadn't put on DND, we thought we were making enough noise that she wouldn't open the bathroom doors... we were wrong. Embarrassment ensued - of course, no real apology or remedial action from the hotel was forthcoming.

Like LuisHK, I book this sporadically because my wife loves the place - but I'm not sure if it makes sense to stay here anymore...
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Old Oct 25, 17, 12:39 pm
  #973  
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Originally Posted by bhrubin View Post
I've never seen so many people outraged by a free drink every night. If it's so distressing, I'm sure there is a Club Med or all-inclusive resort available that will better suit.

It's a St. Regis. It's a luxury hotel. It offers Platinums a free drink every night. Drink up and enjoy. If you're Platinum and you think that's unreasonable, then may I suggest you stay elsewhere?

Examples like these are what give Platinum guests a bad name, me'thinks.
Well I'm certainly not outraged - just presented the updated info for those interested? Also there is absolutely nothing luxury about the St Regis Singapore.
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Old Oct 25, 17, 1:03 pm
  #974  
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Originally Posted by chad75 View Post
Also there is absolutely nothing luxury about the St Regis Singapore.
I'm aware that the StR isn't among the best hotels here in the Singapore market.

I'm also aware that none of the best hotels in this market are considered particularly impressive compared with other hoteks from within the same brands, either--the MO isn't a great example for MO, the RC isn't a great example for RC, etc. But even Forbes includes the StR as among its recommended hotels (but not among its many 4 star or few 5 star properties).

So it goes without saying that none of the "luxury" hotels in Singapore are considered amazing by most. When that's true for the supposed top hotels, too, as it is here, you need to evaluate with perspective. Few herein seem to do that. This is similar to those slamming the W South Beach...without realizing that it's as much about the weak service standard and culture throughout all of South Florida and the Caribbean--at all luxury hotels, for the most part--as it is about the W brand.

Luxury is always in the eye of the beholder. For some in this forum, luxury is about a bigger room, a prettier room, a Plat upgrade, or Plat complimentary drinks. For others, myself included, luxury is about nice rooms, excellent service, and great food/beverage. Luxury by hotel standards is often as much about the average daily room rate as anything else.

I think too many Plats in this thread are confusing what makes a good/luxury hotel and what their Platinum benefits entitle them to during their stay. There's a difference.
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Old Oct 25, 17, 9:18 pm
  #975  
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Originally Posted by bhrubin View Post
For others, myself included, luxury is about nice rooms, excellent service, and great food/beverage. Luxury by hotel standards is often as much about the average daily room rate as anything else.

I think too many Plats in this thread are confusing what makes a good/luxury hotel and what their Platinum benefits entitle them to during their stay. There's a difference.
Have to agree to disagree on this one.

I'm the first to agree maybe I'm unable to judge a nice hotel. In the last twelve months my stays at upmarket hotels in Singapore have been limited to five nights at a suite at the MO which I really quite enjoyed and four nights in a club room at the RC which was a nice hotel, but not really to my tastes. So more then happy to be given food for thought from someone like yourself with more experience in Singapore hotels - that's what flyertalk is all about.

I do agree that main restaurant at the St Regis is good. I guess "nice" is subjective but the Caroline Astor Suite at SR is not what I consider nice. It's tacky to talk about room rates and yes I may have been upgraded but the cost of my stay is still close to 2k over three nights - so I think a basic level of service should still be expected.
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