Westin Resort & Spa, Cancun, Mexico [Master Thread]
Jun 16, 2019, 12:05 am
#556
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
Has anyone else noticed that at the club, they do something strange with the "bill?" They "charge" you for things you didn't drink, but it is comped. For example, we might have two glasses of prosecco, but they put four on the bill and then tell you not to worry about it - it's not charged to your room anyway. It's as though someone is making at look as though more liquor is being consumed than is the case and then doing who knows what with the unconsumed liquor (in my suspicious mind, taking it and reselling it outside the hotel). 
Aug 3, 2019, 2:11 pm
#557
Join Date: Jul 2011
Posts: 1,633
Having sat through the presentation at this particular hotel, I can tell you that you will probably meet with three people. The person who does the initial presentation was very nice - just going through the "benefits" of the program and answering questions. Very matter of fact, friendly and low key.
Then they brought a woman for the hard sell. She was very high pressure, and tried to sell us on several lesser options - anything for some kind of sale, I guess. The more we made it clear that we were not interested, the colder she got. Finally, she said in a snide tone, "So, you can do it, you just don't want to." I told her she had it about right.
Then, they'll bring in the "quality control" guy, who is supposedly there to get your impressions of the first two. I praised the first guy and complained about the high pressure technique of the woman and stated it was ironic in light of the fact that it had repeatedly been impressed on us that there was absolutely no obligation. And more attempts to sell us. He was somewhat unpleasant after that. We kidded later that everyone would probably ignore us the rest of the stay.
That said, it was worth it for the 10K miles and the inexpensive vacation and the rest of the staff were all very pleasant throughout the stay.
Then they brought a woman for the hard sell. She was very high pressure, and tried to sell us on several lesser options - anything for some kind of sale, I guess. The more we made it clear that we were not interested, the colder she got. Finally, she said in a snide tone, "So, you can do it, you just don't want to." I told her she had it about right.
Then, they'll bring in the "quality control" guy, who is supposedly there to get your impressions of the first two. I praised the first guy and complained about the high pressure technique of the woman and stated it was ironic in light of the fact that it had repeatedly been impressed on us that there was absolutely no obligation. And more attempts to sell us. He was somewhat unpleasant after that. We kidded later that everyone would probably ignore us the rest of the stay.
That said, it was worth it for the 10K miles and the inexpensive vacation and the rest of the staff were all very pleasant throughout the stay.
First time poster here.
I'm going to this resort soon via the $269 offer.
As someone who has never sat through a timeshare presentation, can anyone shed some light on how intense/not intense it gets? What should we expect? I'm an experienced sayer of 'no' but will the hotel staff turn hostile on us if we refuse to buy the timeshare?
I'm going to this resort soon via the $269 offer.
As someone who has never sat through a timeshare presentation, can anyone shed some light on how intense/not intense it gets? What should we expect? I'm an experienced sayer of 'no' but will the hotel staff turn hostile on us if we refuse to buy the timeshare?
Hey guys, I received a targeted mailer from Westin vacation club on this 5D/4N offer for $269.
They are also throwing in 15k points to sweeten the deal. We do have plans to travel to South America during May.
But I had no experience with these vaca club deals before, the fine lines states that Vistana travel is the agent for this package.
I've read a few on blogs saying that there definitely will be a few hours of sales pitch and presentations to attend.
I guess my questions are:
- Is this deal worth it?
- Would my stay be eligible for elite nights/points and receive elite benefits? We are Plat Premier with Marriott, so those free bfast are very valuable for us.
They are also throwing in 15k points to sweeten the deal. We do have plans to travel to South America during May.
But I had no experience with these vaca club deals before, the fine lines states that Vistana travel is the agent for this package.
I've read a few on blogs saying that there definitely will be a few hours of sales pitch and presentations to attend.
I guess my questions are:
- Is this deal worth it?
- Would my stay be eligible for elite nights/points and receive elite benefits? We are Plat Premier with Marriott, so those free bfast are very valuable for us.
Aug 3, 2019, 4:41 pm
#558
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,551
I am not a Bonvoy person. I was there for the airline bonus miles and the cheap rate so I don't know/didn't care. I think people have posted above that the answer is no, however.
Aug 3, 2019, 10:14 pm
#559
Join Date: Mar 2016
Posts: 413
We were booted out by 11am, that's the standard check out time, and we were Titanium when staying with them.
But hey, they still upgraded us to a true 1 BR suite, which is bigger than the std studio suite.
So we definitely had a great deal for the 4 nights we stayed there, very convenient and well-appointed property.
Nov 28, 2019, 2:50 pm
#561
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
That's because this property is owned by Vistana and is being converted to a timeshare property. The T&C of the Marriott Bonvoy program indicate certain Bonvoy elite benefits do not apply to Vistana properties.
Jan 3, 2020, 11:54 am
#562
Join Date: Feb 2010
Location: Fort Worth, TX
Programs: Lifetime Plat Spg, 1K UA
Posts: 13
We spent 2 nights, Dec 20-22 2019 and our experience was pathetic.They have lost any respectability as a Westin, you could get better service at a four points, as you know what to expect. Checked in at the RBC, Royal Beach Club reception, and the clerk was clueless, asked me to fill out all of my personal data and I’m lifetime titanium elite or something like that, no bellman, lugged my luggage up to my room using the cart and was reminded by the other clerk to bring it back down, ordered room service, a mistake, no wine opener to open a bottle of wine, no sauces to accompany the traditional Mexican dishes we waited at least 15 minutes for the opener and salsas, by then we improvised and ate some really sh...y food. Avoid this hotel at all costs, it is now a time share hanging onto the Westin name, had such good memories here over the last 20 years, time to move on...
Jan 5, 2020, 7:00 pm
#563
Join Date: Dec 2010
Posts: 495
We spent 2 nights, Dec 20-22 2019 and our experience was pathetic.They have lost any respectability as a Westin, you could get better service at a four points, as you know what to expect. Checked in at the RBC, Royal Beach Club reception, and the clerk was clueless, asked me to fill out all of my personal data and I’m lifetime titanium elite or something like that, no bellman, lugged my luggage up to my room using the cart and was reminded by the other clerk to bring it back down, ordered room service, a mistake, no wine opener to open a bottle of wine, no sauces to accompany the traditional Mexican dishes we waited at least 15 minutes for the opener and salsas, by then we improvised and ate some really sh...y food. Avoid this hotel at all costs, it is now a time share hanging onto the Westin name, had such good memories here over the last 20 years, time to move on...
Jan 6, 2020, 10:30 am
#564
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Sad to hear about the state of this hotel. I had many great memories here. Back in the SPG days, I'd come here in January for a stay at the westin, do late check out, then go to the aloft. Hang out downtown, leave early, then come back to the westin. I'd get 3 stays to start off the qualifying year and it'd cost 18k points total, plus it'd be way warmer in January in Cancun than NYC. It was never the most luxurious or fancy hotel, but it always did the job when I needed a quick trip to sunny weather
Jan 9, 2020, 5:49 pm
#565
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
I received an email a few days prior to my arrival advising that certain benefits do not apply to my stay as you mentioned. They include no room upgrade, no lounge access, and no free breakfast. When I checked in today, all benefits were offered. They asked me to tick a box on the welcome amenity choice list and everything was what you would expect at a Westin and nothing suggested anything was offered as a goodwill gesture. So very confusing what is going on at this resort.
Feb 25, 2020, 5:27 pm
#567
Join Date: Jul 2005
Posts: 32
This thread is not super active but wanted to throw in a few cents. I just completed a stay here on points. I'm ambassador elite. Book standard and got upgraded to a master suite. The room was massive with high ceilings. Overall, it was a great stay and I got all my member benefits including breakfast. I would say that the buffet was somewhat underwhelming.
I also had room service and that was fine. Service was great. Prices on good and beverage were around 80 percent of US prices so not terrible for a Westin.
Got a return offer for $299 for 5d/4nt RBC and bought it.
I also had room service and that was fine. Service was great. Prices on good and beverage were around 80 percent of US prices so not terrible for a Westin.
Got a return offer for $299 for 5d/4nt RBC and bought it.