Lisbon Marriott, Portugal [Master Thread]
#61
Suspended
Join Date: Jan 2003
Posts: 8,720
Actually, I will post it to here as this thread already has a couple of comments about some of the hotels in this city and now there are 3 hotels in Lisbon under the Marriott banner in one way or another.
#62
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
#64
Join Date: Mar 2012
Posts: 940
Trip Report Feb 2013
Just completed a stay at Marriott Lisbon, and here are some remarks:
1. Location
If you are depending on public transport, do your 'homework' before-hand. We arrive at Sete Rios train station, and you will have to find your way to the Zoo Jardim metro station integrated in the same building (?) with the train station. Then, get out from the exit directing you to the zoo. From there, take bus 755 to Universidade Catolithica. The bus station is right in front of the hotel. Alternatively, take the taxi from Sete Rios to the hotel. It shouldn't cost more than 10euro I guess, the hotel told me that the taxi journey is about 5/10minutes only.
2. Lounge
It would be the only reason for our return I guess. The hot dishes prepared during the happy hour (5.30pm till 7.30pm) are very nice, we had chicken for one night and another night it was lamb (refilled with salmon wrapped by bacon after the lamb finished). Complimentary breakfast for gold/platinum can be taken at the lounge/restaurant as you wish.
3. Room
Need renovation, especially the bathroom (it looks like a 2/3stars bathroom).
Lobby looks like it belongs to 5stars hotel, but the room looks like a 3stars hotel.
All in all 7/10, might return for the lounge and good price of 50euro/night=)
1. Location
If you are depending on public transport, do your 'homework' before-hand. We arrive at Sete Rios train station, and you will have to find your way to the Zoo Jardim metro station integrated in the same building (?) with the train station. Then, get out from the exit directing you to the zoo. From there, take bus 755 to Universidade Catolithica. The bus station is right in front of the hotel. Alternatively, take the taxi from Sete Rios to the hotel. It shouldn't cost more than 10euro I guess, the hotel told me that the taxi journey is about 5/10minutes only.
2. Lounge
It would be the only reason for our return I guess. The hot dishes prepared during the happy hour (5.30pm till 7.30pm) are very nice, we had chicken for one night and another night it was lamb (refilled with salmon wrapped by bacon after the lamb finished). Complimentary breakfast for gold/platinum can be taken at the lounge/restaurant as you wish.
3. Room
Need renovation, especially the bathroom (it looks like a 2/3stars bathroom).
Lobby looks like it belongs to 5stars hotel, but the room looks like a 3stars hotel.
All in all 7/10, might return for the lounge and good price of 50euro/night=)
#66
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
Yesterday I had a complain.
After all problems can happen, the importance is their solutioning.
I was really surprised by the professional and quick address of the issue.
I do not know as it was in the past but yesterday I get the service level was great ! Really impressed.
#67
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
Cheers.
#69
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
#71
Join Date: Apr 2013
Location: Poland
Programs: Marriott Platinum, SPG Platinum, Hilton Diamond, M&M
Posts: 54
Have stayed in this hotel 2-3 times so far and definitelly will come back.
my summary below:
CONS:
- during first stay we found plenty of ants in dining area during brekfeast. alarmed supervisors and hopefully ants were removed in few days.
- drinks in the hotel bar are so-so...for us it was much better to go to Bairo Alto. Suprisingly bigger, cheaper and much better drinks outside of hotel!
- rooms are relativelly small - when having kids in room it was too crowdy. But just for single or a couple it's OK. For familly it's better to choose 2 rooms.
- both times we experienced very unproffesionall behavior of restaurnat/pool bar staff: they forgot about our order (drinks), delayed simple pool dish delivery (pizza) by 1 hour, etc...
- during summer time pool area is wonderfull - but really noisy - there is 3 lane highway just 50yards from the hotel and it gives a lot of noice, even if hotell is bordered by a lots of green from this highway.
- the highway noise can be a little difficult as well in rooms, even with all windows closed - so if you want to have more quiet room - take a north side, eastern wing.
- around the hotel area nothing really to do - so you need to get other places in Lisbon to: eat, drink, entartain or shop
PROS:
- great staff in reception, really taking care of you and your issues
- wonderfull concierge - Nuno - he acting on Lisbon Marriott website video - and really he is making the difference for customer service! just ask him for places and museums to visit in Lisboa.
- older waiter in restaurant - sorry forgot name - when heaving problems with other underperforming staff he did his job and was the good face of Marriott at that time
- as already mentioned in other post, executive lounge is very good, and usually good staffed with food, anyhow during busy months - variety of items drops down
- for us it was almoust convenient to use public transport / sometimes taxis - metro station is 10-15 min. walk from hotel and then max 15mins to city center. 2-3 bus stop less than 2 mins. taxi costs in Lisbon are really low - up to 10EUR to main turistic attracions: Jeronimos and Belem, including Bairo Alto, Baxia.
- breakfasts in main dining area - WONDERFUL - so big choice - even staying here for 2 weeks you will not stack with eating the same food (which is for example a case in most Marriott properties in UK).
- from money perspective they used to have very often promotions like 3 nights in costs of 2. So if staying longer than 2 days it can be even less expensive....
- wonderfull views of Lisbon panorama - both south and north direcions - really it's good to be there on top floors.
my summary below:
CONS:
- during first stay we found plenty of ants in dining area during brekfeast. alarmed supervisors and hopefully ants were removed in few days.
- drinks in the hotel bar are so-so...for us it was much better to go to Bairo Alto. Suprisingly bigger, cheaper and much better drinks outside of hotel!
- rooms are relativelly small - when having kids in room it was too crowdy. But just for single or a couple it's OK. For familly it's better to choose 2 rooms.
- both times we experienced very unproffesionall behavior of restaurnat/pool bar staff: they forgot about our order (drinks), delayed simple pool dish delivery (pizza) by 1 hour, etc...
- during summer time pool area is wonderfull - but really noisy - there is 3 lane highway just 50yards from the hotel and it gives a lot of noice, even if hotell is bordered by a lots of green from this highway.
- the highway noise can be a little difficult as well in rooms, even with all windows closed - so if you want to have more quiet room - take a north side, eastern wing.
- around the hotel area nothing really to do - so you need to get other places in Lisbon to: eat, drink, entartain or shop
PROS:
- great staff in reception, really taking care of you and your issues
- wonderfull concierge - Nuno - he acting on Lisbon Marriott website video - and really he is making the difference for customer service! just ask him for places and museums to visit in Lisboa.
- older waiter in restaurant - sorry forgot name - when heaving problems with other underperforming staff he did his job and was the good face of Marriott at that time
- as already mentioned in other post, executive lounge is very good, and usually good staffed with food, anyhow during busy months - variety of items drops down
- for us it was almoust convenient to use public transport / sometimes taxis - metro station is 10-15 min. walk from hotel and then max 15mins to city center. 2-3 bus stop less than 2 mins. taxi costs in Lisbon are really low - up to 10EUR to main turistic attracions: Jeronimos and Belem, including Bairo Alto, Baxia.
- breakfasts in main dining area - WONDERFUL - so big choice - even staying here for 2 weeks you will not stack with eating the same food (which is for example a case in most Marriott properties in UK).
- from money perspective they used to have very often promotions like 3 nights in costs of 2. So if staying longer than 2 days it can be even less expensive....
- wonderfull views of Lisbon panorama - both south and north direcions - really it's good to be there on top floors.
#73
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
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JamesEaston posted this in the exec lounge sticky. Since it provides a bit more info than what I need for the exec lounge sticky I thought I'd post it here. Thanks to JE for providing the info:
"Lisbon Marriott – Average size lounge on 17th floor with outdoor terrace and reception/concierge staff available during all opening hours. Breakfast is small but platinum can also eat in main buffet restaurant. Dinner is small but well created with small selection of alcohol, local wine and beer (but they’ll get you Heineken if you ask)"
Cheers.
"Lisbon Marriott – Average size lounge on 17th floor with outdoor terrace and reception/concierge staff available during all opening hours. Breakfast is small but platinum can also eat in main buffet restaurant. Dinner is small but well created with small selection of alcohol, local wine and beer (but they’ll get you Heineken if you ask)"
Cheers.