Westin Lombard Yorktown Center, IL [Master Thread]
Dec 3, 2007, 11:13 pm
Mar 11, 2008, 11:25 am
Mar 11, 2008, 3:58 pm
Mar 13, 2008, 11:42 am
Only thing I haven't seen mentioned is the guest room has a 37" LG HDTV. From what I can remember, you get the major networks in HD (NBC, ABC, CBS) but other channels like ESPN are regular analog quality.
May 5, 2008, 3:43 am
Parking is free. There is an adjacent parking garage that I recommend, given Chicago's unpredictable weather.
Internet was comped because I am platinum, and internet is free on the executive floor.
I was initially told I had been upgraded to a room on the executive floor. I asked about a junior suite, as the website had shown them available. I was told htat housekeeping had not prepared them. The hotel had several youth orchestera groups staying during a competition. It was my impression that some different furniture configurations had been used, and the rooms needed to be returned to their standard set up.
Regardless, the young lady found an executive suite. This was a bit of an odd bird, though we were very grateful for it. You walk down the hall and see double doors to the suite. You walk into a vesibule, with locked doors to the right and left. On the right is a sitting room and a kitchen bar area. There is a flat panel TV. There is no bathroom. To the left, you have your standard bedroom. The bathroom is at the far end, so not very practical to be used by people in both rooms. Neither door could to be propped open. We got bean bag door openers in order to keep the rooms available to each other.
We were well content with the hotel and the area and would definitely return.
May 10, 2008, 11:54 am
This property has definitely worked out the kinks. The lounge is great -- breakfast from 6-9 (even on Saturday -- pretty early) and evening from 6-9. They have a lot of wonderful sweets in the evening as well as a few non-sweet options. (The key lime thing is delicious, and the churros are great.) During the day, while they don't advertise it, they put out strawberries, cookies, popcorn and sodas, a really nice touch.
Staff is very friendly, training issues seem to have been resolved, and the hotel seems to be settling into the groove well.
Jul 12, 2008, 7:48 pm
Wife and I are celebrating our 5 year anniversary. We cancel reservation at westin river north to stay at lombard because wife has always been impressed with staff. Called concierge and was told they'd be glad to have a welcome gift in room upon arrival and recommend a local florist and restaurant.
may sound petty, but...
nothing in room upon arrival at 3pm and no mention of our occasion.
Went to concierge at 6:45 to inquire, but she was gone for the evening.
Front desk called service express and was told they had no clue what it was but would send something up for us.
9pm: nothing in room, nothing delivered.
do I....
call again, and possibly appear like a nag after a free gift
or let it go, it was probably not much anyway
or... just be disappointed and regret cancelling at westin river north.
???
- A husband of 5 years let down by his westin
Sep 17, 2008, 3:56 pm
Of note, I checked in with two other colleagues, one Gold and the other with no status. Both were upgraded to corner suites as well, although both found their rooms had yet to be cleaned at 6PM. The Gold was given room 1306, a which also features a small kitchenette and a very, very ample balcony with a couple of lounge chairs and a table and chairs with a nice view of downtown Chicago (and a fleet of aircraft) towards the horizon.
Feb 22, 2009, 8:53 pm
Westin Lombard Yorktown Center
70 Yorktown Center Lombard, IL US 60148
Westin Lombard Yorktown Center (6 Photos)
Westin Lombard Yorktown Center
Alright folks. Here's another review of one of my recent stays.
Booked a standard Kingroom at a very nice government rate of about $110. On the day of arrival I accessed my reservation and noticed I wasupgradedto a Executive Club level King but not a suite as I usually hope but don't expect.
Check In
Arrivalto the hotel was uneventful. I did my homework, as I usually do, and noted that there were a wide variety of suites still available for booking for my one night stay on Friday Feb 20th. On a side note, this is a brand new Westin construction that I believe opened as of 2007 so the facilities IMHO are top notch and have yet to show any significant wear and tear. On check-in, I waited for a good 10 minutes at the front desk with two other guys before I yelled out to the Valet if he could possible inquire if anyone was available to help us. Big thumbs downon that one but after a minute a Front Desk Agent magically appeared from what I'm guessing was a break room.
The Front Desk Agent was very nice and professional on my check-in though did fail to notice I had been at this particular hotel a few times in the past as well my Platinum status to which I prompted that I would take the Platinum Amenity points. I kindly asked what kind of Platinum upgrade I received (which I already knew) and was told I was upgraded to a King Club Level room non-suite. As in the first paragraph I noted I was pre-upgraded on the day of arrival to a Club Level room even though there were a wide variety of suites still available for booking on SPG.com. I of course did not know which of these suites were considered to be standard select suites. On prompting I asked if any suites were available and was told none were available. Further inquiry and with my statement that I understand if housekeeping were still cleaning the suites that I would happily wait for one if one was available. She stated no problem and allowed me to check in the Club Level room and simply asked me to call in 45 minutes and ask for her and she would take care of me. She definitely went beyond the call of duty as I expressed that I didn't want to "dirty" a clean room but she insisted that I check into the room I had originally booked. My fiance and I stayed about 5 minutes in a pretty standard King... dropped our dogs off and proceeded to enjoy some cocktails at Harry Carey's.
Room
Approximately 45 minutes later, our great FDA gave us keys to a lovely corner suite, room 721 if anyone is interested and let me tell you that although it has no clear separation from the Living Room to the Bedroom it is quite large and has expansive windows and a huge bathroom! Essentially as you may be able to tell from my pic below there is a sitting area with a loveseat couch and chair and one 37 inch LCD Tv, desk to the other side and bed adjacent to the bathroom wall. I'm guessing this suite is about 5-600 square feet.
Small foyer
Panoramic Photo with my iPhone. Hopefully this gives you a sense of the size of the room.
Lovely Corner Suite with combined Living Room and Bedroom
The bathroom as I noted is quite large with a separate heavenly shower with awesome water pressure and big enough to fit at least three people as well as a large bathtub.Not a jacuzzi tub but alas enough to satisfy the soon to be wifey.
Bathroom
Dual Sinks
And of course the obligatory artwork/sculpture from the porcelain throne. The throne is separated from the bathroom by a pocket door.
Artwork
Service
Room Serviceis one thing we didn't try on so I can't really comment on it.
We brought our two dogs with us... Teddy is our senior rescue dog that we decided to give a good home and spoil and this was his first trip away from home... unfortunately he got a little car sick on our way down and left us a pleasant surprise in the car. Lesson learned... never feed your rescue dog before a road trip! Our other dog, Bella has been on the road with us quite a bit and stayed at many of Starwood hotels with her dachshund sister Sophie who we unfortunately and sadly just put to sleep a couple of weeks ago. Bella, however, will be the spoiled dog who gets to go to Mexico with us in a few days. Anyways, we managed to snag a Westin dog bed. I initially was promised a dog bed on arrival to the hotel... then was told by Service Express that sorry Dr. Sleepdoc we ran out of dog beds and bowls. I was a little peeved but they called back a few minutes later and managed to find a bed. Teddy our Terrier was quite happy and slept quite soundly on it all night long. He had a long trip as I mentioned previously!
Our dogs on the Westin Heavenly Dog Bed
Dining
Diningoptions at the hotel include a pretty good seafood restaurant called Holy Mackerel. We didn't dine at this restaurant this time around but did sample it on our last trip to this particular Westin. Quite honestly the seafood wasn't that memorable but my fiance loved their signature cocktail with the same name.... imagine a hand muddled mixture of ginger infused syrup with fresh rosemary and strawberries, Patron orange liquor, and Absolut Pear Vodka sitting over a lime wedge and add'l fresh rosemary. Sounds a little weird but it's quite good! She got the recipe from the bartender this time so I'm sure I'll see these cocktails made in our house in the future!
Harey Carey's (a small Chicago chain named after the famous Cubs broadcaster) is the restaurant just adjacent to Holy Mackerel... it's labeled as a steakhouse. Didn't partake in eating at Harey's but did have a few drinks there. Cocktails/beers are Chicago prices... expensive that is!
Amenities
Fitness Center and Poolare quite nice. Both are located on the 2nd floor. New Life Fitness machines with 5 treadmills, 3 stationary bikes, 2 elliptical trainers, and a few machines and assorted free weights. There's a large indoor pool adjacent to the fitness center as well as a large hot tub and sauna. Outside there is a terrace that has lounge chairs in the summertime for people to bathe in the sun. In addition I believe there are two terrace suites that have an enclosed gated area.
Club Loungeis on the 18th floor. In the morning they have fresh coffee, orange juice, bottled water assorted pastries/breads, cereals, and fresh fruit. No hot items nevertheless it was definitely appreciated. Breakfast I believe was from 6-9am. I believe at night as others have posted their are hor doerves and beverages but we didn't partake on the offerings at night so can't really comment on the quality.
Overall
Overalla great stay at a newly constructed Westin. I'm not quite sure why we were just pre-upgraded to a Club Level room as the hotel was quite empty on our visit which was confirmed by our desk agent. I realize suite upgrades are based on quite a few variables but with the state of the current economy and the mere fact that the hotel was quite empty it would lead one to believe that upgrades would be quite easy. Nevertheless we only got a suite with my prompting as well patience as we had to wait for housekeeping to finish cleaning the room. We enjoyed our stay but just note that YMMV for a suite upgrade.
Next reportwill be the Westin Puerto Vallarta. Pics as well as extensive review to follow!
Feb 22, 2009, 9:41 pm
Sounds like the Westin Lombard exceeded your expectations. Thanks for another amazing review. Your dogs are adorable. One question, did you go into Downtown Chicago at all and if so how far is this property from there? Thanks!
Feb 23, 2009, 7:08 am
If you're just looking for shopping and some decent dining options Oakbrook Mall is about 5 minutes away from the hotel too. It's a nice area! We primarily stayed there visiting my parents. Hope this helps!