St Regis Bali Resort, Bali, Indonesia [Master Thread]
 

I have just returned from a wonderful stay at the St Regis Bali resort. All I can say is WOW! It is a beautiful addition to the Nusa Dua area.

I will post more and add photos later.

Here is a link to http://www.flickr.com/photos/1963301...699016/detail/ photos.

I stayed one night in a pool suite, room 105, and three nights in a Gardenia villa, room 709.

Diana, thanks for posting the pictures!

How was service and meals? I understand they have just opened, so not everything is worked out yet.

Thanks for posting the pics Diana. Very nice.

The compound looks a little bare but I guess it'll take a while for the foliage to grow in.

What were the prices of food and drink like in the complex?

Diana, those pictures are breathtaking! Thank you so much for posting those!^^^

The service was fantastic...as is with anyone, anywhere in Bali from what I have encountered. The chief butler, Tony, made sure that I was well taken care of, and had it not been for Tony I would have probably changed hotels after the first night.

My stay did not start off well. There was no airport immigration assistance and this is a big issue with me and is why I usually stay the first night in Bali at the Intercontinental because of their arrival assistance. My recommendation to anyone arriving from the airport be sure that you let them know this and remind them prior to your arrival.

The food was awesome. The breakfast, which is included, was the best part of the meals. They had servers bringing around assorted items which you could try. I loved the passion fruit smoothie. My big complaint and this one is huge for me, is that it takes forever to get some coffee. They bring it out one cup at a time. One time it took at least fifteen minutes. I need my coffee in the morning and the house blend provided in the room is too mild for me. Even when the butler brings a pot it is lukewarm. I am sure that this will be corrected with time.

The food at KayuPuti is very good, a little on the expensive side for Bali, but you have to remember this is a five star hotel with a one star Michelain pastry chef. I would definitely come back for lunch. That way I could enjoy the beautiful view and order what I want (i.e. pizza only available for lunch). Harold, the somnelier and manager, is very uptight although a nice guy who is passionate about wine.

I ordered room service one night and the butler was so excited to set the table up and make sure everything was right. :) The food was a little lukewarm but that should improve with time.

Another big issue for me is the lounge chairs at the pool and villas. They are fixed and not adjustable, although aesthetically appealling. I go to Bali for the sun and the bales available around the pool are comfortable but shaded. There are no chairs on the beach, however they will put one of those unadjustable chairs on the beach for you if you ask them.

Overall, I loved the hotel. I hope to return in a few months and see if anything has changed. I want to give a special thanks to Tony and Frank, the general manager, who made my trip most enjoyable.

:eek: :confused:

* howd it compare to other bali resorts?

very informative pics. ^

"I believe this is a three bedroom residence villa which is sold."
thats correct.

* did you notice the 3/4BR golf residences under construction?

When you meet Tony you will understand.

It is too soon to compare. When I was there approximately +/-20 rooms were occupied. I would guess mostly travel agents since the turnover was about 20 in and out every day. When it starts filling up it will feel entirely different since nobody was using the beach or the pool and it was very quiet. In the Gardenia Villa it felt like I was in my own home.

No.

:confused: if youre used to say aman service for example, how can a butler (who doesnt follow you around the resort) make up for poor service whenever you are not dealing with him?

you seem to be saying service besides tony was horrible, and i was wondering how you would compare that service to the other bali properties youve stayed at. and are you saying it was horrible even when it was empty? how bad can it get if full? :eek:

I do not understand the first part of your question. Tony, who's title is Chief Butler, is a misnomer for his position. Tony would be rolling on the floor with laughter if he was reading this. :D Tony put together and trained the staff. He is the GM's right-hand man who oversees the day to day operation of the hotel and ensures that the guests are happy.

I do not see anywhere is my post where it says that the service was horrible. I think you need to reread the first sentence of my review where I said the service was fantastic.

Do you think the situation (only travel agents in the hotel) will change soon? I am intending to go there in Nov-08 on a paid basis and I do not want to be part of a 'staffage' for others.

athome I am sorry but I do not know what the occupancy will be in November. If it is a big concern for you perhaps you might consider staying somewhere else. I personally enjoyed my stay. I also do not like to go to Bali in November-December due the "mango season" and the rainy weather.

diana, why do you avoid during "mango season?"

The flies are very annoying during that time.

We just checked in after a night at the Grand Hyatt. The room there was so moldy and the bed so hard that neither of us slept. Got them to release us from our reservation, but several festivals meant that there really wasn't much but rack rate in the vicinity. Starwood cut me a nice deal on the St Regis ($400 per night) which was cheaper than rack at the Laguna, so we bit.

Initial observations- the plantings were stuffed in the ground at the last minute during the hot/dry season and are really dying off. The staff is new and doesnt know the property or the liekly clientele all that well. This is so typical for St Regis (read Singapore St Regis reviews). If you are looking for polish then try back in a year. The physical place is pretty nice, we might have been upgraded from base suite to oceanview, though still not entirely sure. ok sized, nice sitting are in addition to bedroom.

Wandered up to Amanusa terreces restaurant, thinking the dinner service here at St Regis might not be ready for primetime, and totally regretted it. Other than the full moon and fireworks from an art festival, the food was really weak, service a bit lackluster too. I guess we will try the ocean front restaurant here at the St Regis tomorrow.