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St Regis Bali Resort, Bali, Indonesia [Master Thread]

St Regis Bali Resort, Bali, Indonesia [Master Thread]

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Old May 10, 20, 1:43 am   -   Wikipost
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Concierge Email: [email protected]

Property Email: [email protected]


SPG INSTANT AWARDS

SPG Participation Policy

There are no standard rooms at this resort; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center. Also, since all accommodations are either suites or villas, upgrades for Starwood Preferred Guest members do not apply.

Non-Smoking Policy

The resort is committed to providing guests and associates with an enhanced quality of air and environment by providing 100% non-smoking guest rooms, suites, and villas. Violations of this policy will incur a 250 USD penalty. Designated smoking areas are available in public areas.

Seclusion Day Information: March 9, 2016

Nyepi, known as the Day of Silence, marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.

In 2016, Nyepi will fall on Wednesday, March 9. Please note that check-in and checkout will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. Our pools and garden areas will still be accessible except for the beach. Only indoor seating will be available at Boneka Restaurant. Gourmand Deli will close at 8pm. King Cole Bar will remain closed.

We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on Thursday, March 10.

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Old Jun 9, 09, 12:33 pm
  #46  
 
Join Date: May 2009
Programs: SPG Plat; Delta Elite; Hilton; US Air; American;
Posts: 8
Originally Posted by jamienbaker View Post
all - debating whether to upgrade my iPhone to an international data plan, for this Summer's stay in Bali. Anybody know from recent experience what the st regis charges for wifi access in the rooms? I can always email the hotel, just thought somebody might have recent experience.
I just returned from the St Regis, my apols I did not notice if there was or was not a charge for WiFi....But I plan to share my other thoughts.
czabransky is offline  
Old Jun 9, 09, 12:58 pm
  #47  
 
Join Date: May 2009
Programs: SPG Plat; Delta Elite; Hilton; US Air; American;
Posts: 8
I just recently stayed at the St Regis for four wonderful nights. As a platinum SPG I was upgraded to room 617 that has a wonderful view.

Top 3 things I enjoyed.
-Breakfast, you can't miss it. It is the best of any hotel I ever stayed. And its all included.
-My view. I loved watching the distant ocean from my balcony (thank you upgrade) There we even had a coach to enjoy it comfortably.
-Package. We found a 4 night romance package that had 3 nights at $450 and the fourth free (that gives you the $330 a night) Plus it provided VIP pickup and service at the airport....no waiting in line for a Visa, you just sit in a lounge and enjoy some refreshments. Nice way to enter the country after a long flight and it sets the tone for St Regis service that never disappointed.

Things to Improve.
-Aperitif. I think they might want to include a cocktail in the lounge for free (maybe just for SPG platinum members) to enjoy the sunset fire ceremony. A sign talks about an aperitif, but it did not translate in the bar. Odd.
-Concierge. I thought there would be more options to see Bali, I also visited the tour office on premises, but the options seemed to be read straight from word files on a computer....there was little negotiation or conversation. A bit disappointing for a category 6-7 property in a tourist destination rich in culture and adventure options.

In summary, I enjoyed my stay and would recommend the property as I will look back at my time there fondly.

stay adventurous,
Craig Zabransky
you can follow my travel stories on Twitter: @ StayAdventurous
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Old Jul 11, 09, 1:55 am
  #48  
 
Join Date: Jul 2000
Location: Hong Kong
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Posts: 414
Thumbs down Nice resort but doesn't yet deserve the "St. Regis" lable.

My views in this review is based on St. Regis standards which I highly praise.

I stayed for three nights with my wife and our one-year old baby. Our room was a suite on the first floor with a plunge pool. The hotel is less than a year old and all staff were courteous and proud to be working there.

My impression:

-Pick up and transport: utterly the best! I would give it 20/10. I was delighted to be picked up from Ubud instead of the airport at not extra cost despite it's more than double the distance. The driver is very courteous and professional.

-Room: very spacious, luxurious and properly equipped with high-end amenities. The AC is noisy and not effective (after been attended to by technician).

- Butler service: sub standard and erratic. used tea/coffee cups were ignored by three butler services during 18hrs. Something is seriously not right with the service (probably due to training) though staff seemed to be dedicated and eager to serve.

- Restaurants: excellent food and service at both restaurants. The cafe offers yummy desert and amazing ice cream. We thoroughly enjoyed the breakfast and it is the best I had in the past several years. However, I was quite disturbed by the lack of hygiene standard as flies were allowed to join the guest for breakfast too!! They were all over the place and I felt sorry to see all the seven stars food being downgraded to one star as flies freely allowed to roam around the buffet. Room service food quality was very disappointing.

- Landscape/outdoor: very nicely done and we loved it. Beach is not the best for swimming but it's nice for sunbathing. The beach is very far from the suites and some villas. The layout is vertical rather than horizontal, not very ideal.

-Spa: well when in Bali it really takes a lot to standout and this one did not. In fact I was quite disappointed with the sauna which felt like a deserted 10-year old facility in a 3-star hotel! Not very impressive.

In a nutshell: excellent concept, luxury is felt at every corner, but many teething problems when it comes to equipment and training (butler service). It seems like things have been rushed with many short cuts taken. Was disappointed than internet access is not included in the rate. This hotel at most qualifies as a Luxury Collection rather than a St. Regis.

Would I come back? Unlikely. I rather be in the Jimbaran area (better location for family) and if I come to this area, I would defiantly find a better-value than St. Regis Bali.
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Old Jul 13, 09, 1:28 pm
  #49  
 
Join Date: Oct 2005
Posts: 106
just returned from honeymoon at St Regis Bali

Returned recently from a 10 night stay at the St Regis Bali for part of 2.5 week south east Asian honeymoon trip (Thailand, Indonesia, Singapore). My wife and I spent a week at the W Maldives last year and wanted something different than an "over water," but just as impeccable in terms of service and luxury. In preparation for the honeymoon I was in direct contact with each of the 4 Starwood properties to ensure that they knew it was a honeymoon trip and whatever "special accommodations" they could make would be of course greatly appreciated. I spoke the assistant to the GM several times by phone and numerous times over email in the lead up to our arrival (arranging transportation, etc...).

My wife and I had absolutely fantastic stays, with fantastic "honeymoon/ SPG Platinum" treatment at the Le Meridian Chiang Mai, and SGS Bangkok prior to touching down in Bali. Expedited passport control and customs was a nice touch, however the "lounge" was a bit rustic compared to the W Lounge in Male. The car transport with cold water and washcloth was welcomed.

We arrived at the St Regis and we shown our room, a Pool Villa, which was beautiful. Classy, large, modern, just a gorgeous room with a completely private walled in back yard and private pool and deck. The hotel grounds were equally spectacular. Well groomed, and maintained by friendly and welcoming staff. Breakfast was nice each morning, although the buffet was not as large or customized as the buffet at the W Maldives and we some mornings found it difficult to get our waiters attention for a coffee refill.

Room rates aside, the one thing that we found disturbing was the cost of all ancillary items, food and beverage, etc... On more than a few occasions hotel staff bragged to my wife and I that the St Regis Bali is the most expensive hotel on the entire island. Management their seems to encourage the wearing of this accolade as a badge of honor - we say not so when in the hotel "grocery"/gift shop a bottle of yellow tail wine ($7 USD) is sold for $128 USD. Yes, when on vacation we always plan on spending gross sums of money on food, but Bali St Regis was almost nauseating. $15 for a bowl of popcorn, $18 for a mini falafel sandwich, etc...
The resort also didn't have in our minds a true "resort" feel. What do I mean?
The grounds are large and expansive but there is no game, activity center (billiards, ping pong, etc...). There is a large open field of land along one side of the resort which in our minds would be served well with a tennis court and game center. There were no classes or excursions per say. Each day there was a yoga class offered for additional costs (W Maldives it was included), but it would be nice for the resort to put together a daily "briefing" of classes, excursions, activities, etc... (W Maldives did it and we appreciated having the information and the options). The large lagoon pool in the center of the resort should also provide flotation rafts for guests/ families.


The biggest mark the hotel gets though is the GM's office never communicating to anyone that we were on our honeymoon. No greeting, nothing. To put things in perspective at our Thailand stays in category 2 and 4 hotels both properties wished congratulations upon pick up at the airport and varieties of champagne and cakes, etc... waiting for us in our suites. No body, including our butler was made aware of the countless phone calls and emails that took place. Finally after day 4 I decided to give one of the managers a word of advice on honeymoon travel. He apologized and sent some gifts to the room (comped us dinner one night) which was appreciated, but a little too late to make the kind of impact that it should have. We moved on the St Regis Singapore were service was impeccable.

The bottom line for us was that the hotel likes to charge the absolute most on the island it can charge for everything from room rates to falafel balls, but the service doesn't warrant it. We were treated better for far less at other properties. While we definitely enjoyed our stay at the St Regis Bali, all in all the personal service was better the W Maldives (amongst a number of other places). Average service overall shouldn't dictate above average prices. The saving grace however at the St Regis Bali was one of butlers, "Nick," who did he best throughout the make sure we were taken care of. If you stay at the St Regis Bali, I would certainly email ahead and ask to have "Nick" assigned to your suite if possible. Unfortunately, "Nick" is the only one at the property who we felt really made the kind of effort that should be indicative and expected of travel with the St Regis brand. If we return the island, we may consider a second visit if service and overall resort feel improves, otherwise we'll hope the W Bali Retreat and Spa opens at some point (or go to Bulgari).
scaplan is offline  
Old Sep 5, 09, 10:24 am
  #50  
 
Join Date: Nov 2004
Posts: 6,020
I stayed here last year and have been in the process of making a reservation for Oct 2009, and was surprised to find how much this hotel sticks to published rates and does not make rooms available for any of the buy 2 get 3 etc promos.

It's a nice enough property, but as others have commented, it's probably not on par with the RC and others of similar stature to the St Regis brand, so I am not really sure I want to pay US$400+ (actually US$500+ once the steep taxes are added on). I've spent an hour or so on the phone with my travel agent and the platinum concierge and at least recently this property opened up some SPG50 availability, but that only drops the price to around $375. I'm not convinced this property is a good deal at this price...

Anyone else have any luck getting a promo rate to stick at this property or are folks paying the best available (or corp) rates that pop up on a simple search?
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Old Sep 5, 09, 11:35 am
  #51  
 
Join Date: Jul 2004
Posts: 4,354
Originally Posted by stephem View Post
I stayed here last year and have been in the process of making a reservation for Oct 2009, and was surprised to find how much this hotel sticks to published rates and does not make rooms available for any of the buy 2 get 3 etc promos.

It's a nice enough property, but as others have commented, it's probably not on par with the RC and others of similar stature to the St Regis brand, so I am not really sure I want to pay US$400+ (actually US$500+ once the steep taxes are added on). I've spent an hour or so on the phone with my travel agent and the platinum concierge and at least recently this property opened up some SPG50 availability, but that only drops the price to around $375. I'm not convinced this property is a good deal at this price...

Anyone else have any luck getting a promo rate to stick at this property or are folks paying the best available (or corp) rates that pop up on a simple search?
Maybe try an SPG50? We're just back from a 5 night stay; booked the first night in a standard suite using the SPG50 (arrived at midnight, didn't need anything fancy that first night), then spent 4 nights in the two-bedroom lagoon villa. Still have to find the time for a proper trip report, in a nutshell adored the resort, adored the lagoon, adored the breakfasts...but for the REAL Bali you obviously have to get far away from Nusa Dua. Internet $15/day (in response to an earlier question).

Good luck on your trip.
jamienbaker is offline  
Old Sep 6, 09, 12:24 am
  #52  
 
Join Date: Nov 2004
Posts: 6,020
Originally Posted by jamienbaker View Post
Maybe try an SPG50?
That's the rate I found for $375.

After looking around a bit more, I found a buy 3, get 4 night promo that actually seems to work at this property. The code is TASTE, and it returns a rate of roughly $350 per night once the free night is factored in. The annoying thing is that I spent another 20 minutes on the phone this morning with the platinum concierge, who did not know about this. But I booked it online, i guess this get's the rate down into the range of reasonable.
stephem is offline  
Old Sep 6, 09, 7:30 am
  #53  
 
Join Date: Jul 2004
Posts: 4,354
why no airport VIP?

Originally Posted by stephem View Post
That's the rate I found for $375.

After looking around a bit more, I found a buy 3, get 4 night promo that actually seems to work at this property. The code is TASTE, and it returns a rate of roughly $350 per night once the free night is factored in. The annoying thing is that I spent another 20 minutes on the phone this morning with the platinum concierge, who did not know about this. But I booked it online, i guess this get's the rate down into the range of reasonable.
Personally, I think that is worth it for this resort (though taxes will easily push you over $400). The Standard Suites are quite luxurious, with a huge walk-in closet sufficient for even the largest of suitcases. I didn't receive any recognition as a Platinum, save for 500 points. But I believe others have received upgrades, at least to a pool suite. These, too, look quite nice, though you sacrifice any view that you might enjoy being on, say, the fifth floor.

One question for all re the airport VIP treatment. YES, somebody was waiting as we came down the stairs towards immigration, but at no point were we escorted to a lounge. Rather, we were politely shown what line to stand in, we shuffled along with everyone else for 20 minutes or so, I did give a description of our bags so they were waiting once we cleared. So what's all this I've read on other threads about drinks, towels & a lounge? True, we got waters in the Toyota, not the R-class we had been told to expect. Small nits, obviously. BTW, the departure lounge used at DPS is one of the comparatively few that I've been to throughout the world that has an outdoor terrace. But we had to sneak in our own Bintang
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Old Sep 17, 09, 2:34 pm
  #54  
 
Join Date: Sep 2005
Posts: 1,577
Originally Posted by jamienbaker View Post
One question for all re the airport VIP treatment. YES, somebody was waiting as we came down the stairs towards immigration, but at no point were we escorted to a lounge.
I've been told VIP service has been reduced following the Jakarta bombing as security has been stepped up by the government, that may be why. Not sure if this is permanent.
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Old Oct 6, 09, 4:01 am
  #55  
 
Join Date: Nov 2004
Posts: 6,020
The VIP greeting service is back!

It was a good thing too, because although we were in the front seats of our flight and off first, it took forever for the ground crew to bring our baby carriage up to the jetbridge door. So by the time it came, most of the plane was ahead of us and the MH flight was on it's way too. It was a madhouse in the immigration area.

We were pleasantly surprised when we descended an escalator well before the immigration area and saw some folks with a sign with our name on it. We were led off to a lounge and hung out for about 10 minutes while our passports were taken to get visas and stamps. Then we were led out and through the flight crew lane, to baggage claim where our luggage had already been gathered. We were all loaded up in the R350 in another 3 minutes.

I'm still not sure what the upgrade policy is here. We got a slightly better (higher up and closer to ocean side of property) suite this time, but no mention of one of the pool suites as an option. I am perfectly happy with this room so no worries.
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Old Oct 6, 09, 5:51 am
  #56  
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Originally Posted by stephem View Post
The VIP greeting service is back!

It was a good thing too, because although we were in the front seats of our flight and off first, it took forever for the ground crew to bring our baby carriage up to the jetbridge door. So by the time it came, most of the plane was ahead of us and the MH flight was on it's way too. It was a madhouse in the immigration area.

We were pleasantly surprised when we descended an escalator well before the immigration area and saw some folks with a sign with our name on it. We were led off to a lounge and hung out for about 10 minutes while our passports were taken to get visas and stamps. Then we were led out and through the flight crew lane, to baggage claim where our luggage had already been gathered. We were all loaded up in the R350 in another 3 minutes.

I'm still not sure what the upgrade policy is here. We got a slightly better (higher up and closer to ocean side of property) suite this time, but no mention of one of the pool suites as an option. I am perfectly happy with this room so no worries.
A pool suite with a baby might not be a good idea anyway. How is the hotel with little ones?
DownUnderFlyer is offline  
Old Oct 9, 09, 4:04 am
  #57  
 
Join Date: Nov 2004
Posts: 6,020
Originally Posted by DownUnderFlyer View Post
How is the hotel with little ones?
I am not too experienced yet (this is our first resort stay with our little one), but overall i'd give it a thumbs up...

Good flat walking paths- can get the stroller from the room to the beach (and then all around the villas) with no steps.

Staff are very helpful, dare I say they LOVE babies. This one of things that I really like about SE Asia, family, in particular little babies, are really cherished. Staff will push the baby stroller around when we are eating a meal and she starts stirring, they also come over and play with her when I go down without my wife for breakfast early in the morning.

there arent a ton of kids here (well there really arent a ton of anyone here!), but there are a few, and generally people seem to bring their kids everywhere (even to the nicer restaurant at the beach).

Haven't used it, but they have a babysitting service through the concierge.

On another note, the food is very good at the restaurant down on the beach and it's a great layout with open kitchen (hard to believe you are right on the beach). There was a complaint earlier in the thread about things being really expensive. I'd say the deli is ok, roughly $15 for 2 really tasty sandwhiches at lunch. Overall, I thought it was a good deal compared to the Grand Hyatt down the road where things were equally pricey yet not very good. (you can take a taxi for $1.50 out to the shopping area and buy snacks if you really want to avoid the resort prices).
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Old Jan 11, 10, 11:22 am
  #58  
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Will be staying at the St. Regis for 3 nights in March. Just booked a standard St. Regis suite (rate about $490 with taxes).

I e-mailed them about the airport transfers. VIP arrival service is back up and running (subject to change, of course) and it is part of the package. I asked about what I might expect as an upgrade, if space is available and was proactively upgraded to an Ocean View Suite. Very nice of them (and not at all expected, nor was I fishing for a confirmed upgrade).
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Old Jan 27, 10, 7:12 pm
  #59  
 
Join Date: Jan 2010
Posts: 3
InterContinental Bali vs. St Regis, Bali

We are going to Bali this March for the first time and are trying to decide if we should stay at the InterContinental or St. Regis for 4 nights? Has anyone stayed at both or do you have any thoughts to help us make a decision. Much appreciated!
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Old Jan 27, 10, 9:02 pm
  #60  
 
Join Date: Dec 2005
Location: Bogota, Colombia
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Originally Posted by emilek13 View Post
We are going to Bali this March for the first time and are trying to decide if we should stay at the InterContinental or St. Regis for 4 nights? Has anyone stayed at both or do you have any thoughts to help us make a decision. Much appreciated!
Depends what you are looking for - the Club IC is a great value, you could theoretically eat all 3 meals a day there in the Club, the grounds are immaculately maintained, and right on the ocean. An award night will cost you 40k Priority Club points per night, and it would be wise to start your stay on a weekend so you can use a BOGO, then tack on the award nights at the end of the stay.

The St Regis, IMHO, is a more exclusive feel, secluded and has a private beach area. I am not sure if Platinum guests receive free breakfast, but if so, I would personally choose this hotel for the St Regis treatment.

Read through both this and the IC Bali thread before cross-posting, and welcome to FT.
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