The Westin Las Vegas (formerly Westin Casuarina), NV [Master Thread]
Apr 3, 2008, 2:51 pm
#61
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,687
Yes, because then the rate would be more transparent when comparing to other hotels on metasearch engines like kayak.com.
Apr 3, 2008, 3:13 pm
#62
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Starwood won't notice unless people CALL customer service as William has said countless times. I'm sure most of us here know to call and voice or realistic concerns about this property, but does Joe Q Public know?
I'm always one who tries, first, to deal with issues while on property. However, If I had to deal with this property, I wouldn't even try to deal with them at hotel level, I would go right to Customer Service.
Apr 3, 2008, 5:38 pm
#64
Join Date: Jan 2006
Location: New England
Programs: American Airlines, Continental, United, Southwest, BA, Marriott Rewards, Hilton Honors, Hyatt
Posts: 272
Westin Casuarina Update-hotel-also-forces-you-to-sleep-with-strange-men
Apr 3, 2008, 7:16 pm
#66
Join Date: Dec 2007
Location: Canada
Posts: 1,511
I think we should turn the tables and start sending the Westin Cas. invoices for "Inconvenience Fees" for the following:
1. Time spent disputing erroneous charges on credit card (6 months later)
2. Limited availability of showers
3. Lack of a/c in the middle of the desert
4. Lack of water especially, when there's no a/c
5. Time wasted waiting on elevators
6. Time needed to unwind from the stress created being in the "unwind" lounge
7. Stitches needed after diving in the "pool" and hitting head on other end
8. Time spent discussing with f/d and mgr regarding ridiculous "resort fee"
9. Time spent on the phone with *wood inquiring about promised points
10. Therapy required after staying at this property
1. Time spent disputing erroneous charges on credit card (6 months later)
2. Limited availability of showers
3. Lack of a/c in the middle of the desert
4. Lack of water especially, when there's no a/c
5. Time wasted waiting on elevators
6. Time needed to unwind from the stress created being in the "unwind" lounge
7. Stitches needed after diving in the "pool" and hitting head on other end
8. Time spent discussing with f/d and mgr regarding ridiculous "resort fee"
9. Time spent on the phone with *wood inquiring about promised points
10. Therapy required after staying at this property
Apr 4, 2008, 7:17 am
#68
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
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Posts: 14,404
for those keeping the unofficial "stay away" list, this prop joins FP Miami Beach, Westin LAX, Sheraton Manhattan and W Lex.
Apr 4, 2008, 7:46 am
#69
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
Apr 4, 2008, 12:19 pm
#70
Join Date: Jan 2006
Location: New England
Programs: American Airlines, Continental, United, Southwest, BA, Marriott Rewards, Hilton Honors, Hyatt
Posts: 272
Apr 4, 2008, 12:39 pm
#71
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Join Date: Nov 1999
Posts: 24,153
Nope, if you read the link that was provided it really was 2 guys who didnt know each other having to share a King Bed between them, and the 1st guy there ended up on the floor as the 2nd guy to arrive grabbed the bed by the time #1 got back. Hotel was out of roller-ways and rooms with 2 beds in them
Apr 5, 2008, 2:41 pm
#72
Join Date: Feb 2003
Posts: 4,115
[Note, this was 3/21, so not in the distant past.]Code:
2 Rooms, 2 Adults Per Room, 2 Double Beds
Room Description
Traditional Guest Room With Work Desk Area, Minibar And Lapt Op Safe.
Room Amenities
Traditional Non-smoking, Heavenly Bed And Bath, Desk/dataport/voicemail, Wireless Internet/fee, Sitting Area
Your Rate
Avg Est
Room Total per Night* Est Total for Your Stay*
2 Rooms, 1 Night
Room Rate: USD 161.95 USD 323.90
Room rate excludes the following:
Service Fee Tax: USD 0.78
Per Room / Per Night USD 0.78 USD 1.56
Occupancy Tax: 9.00%
Per Room / Per Night USD 14.58 USD 29.15
Estimated Total*: USD 177.31 USD 354.61
* The displayed totals are estimates only and do not include any additional
charges that may be incurred at the hotel.
The actual total will be calculated by the hotel in its local currency, based
on the local taxes and currency exchange rate (if applicable) in effect at the
time charging occurs.
Rate Plan Description
Show Your Card And Save Aaa/caa
Guarantee Rules and Cancellation Policy
Your room is guaranteed with a(n) MASTER CARD card.
Too late to cancel - a 1 Night penalty will be applied
Room taxes may be charged on penalties.
Apr 5, 2008, 3:55 pm
#73
Join Date: Feb 2003
Posts: 4,115
Starwood won't notice unless people CALL customer service as William has said countless times. I'm sure most of us here know to call and voice or realistic concerns about this property, but does Joe Q Public know?
I'm always one who tries, first, to deal with issues while on property. However, If I had to deal with this property, I wouldn't even try to deal with them at hotel level, I would go right to Customer Service.
Good companies have more than enough access to data on a multitude of fronts to see broad trends like this. Reading a thread like this should be a simple matter for anyone interested. It's up to them whether or not they find it and take action, not up to me.
I have other options for places to stay, and doing so leads to a much less stressed travel experience because I can be a customer instead of a mystery shopper.