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Sheraton Miyako, Osaka, Japan [Master Thread]

Sheraton Miyako, Osaka, Japan [Master Thread]

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Old Jan 21, 18, 11:25 am   -   Wikipost
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SPG INSTANT AWARDS



Pool, Sauna, and Health Club Admittance Policy
  • The health club is closed on the first Thursday of every month.
  • Due to health club regulations and safety reasons, children under 12 years old are not allowed to enter the pool, even if accompanied by an adult.
  • An entrance fee applies for use of the pool, sauna, and health club.
  • Guests who have a tattoo may not be permitted to use the hotel’s pools or other facilities where the tattoo might be visible to other guests.
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Old Dec 27, 17, 5:22 am
  #166  
 
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Originally Posted by joakgarp View Post
I have and will only stay at Osaka Marriott when I'm in Osaka and I think it's my top favourite hotel I've ever stayed at. Merely because of its great location to the train station and the building is spectacular. However I wouldn't want to spend more than 25 000 Inc taxes a night for two. So I would say it depends what rate you are on.
​​​​
28000 JPY incl. taxes I know the rate can be lower, but not during sakura period.
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Old Dec 27, 17, 5:40 am
  #167  
 
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Originally Posted by barracuda93 View Post
28000 JPY incl. taxes I know the rate can be lower, but not during sakura period.
Was on that that rate during a friday-monday last summer. Think it was a festival around in Osaka and it was very crowded around the station Tennoji. After that weekend I had a second reservation and got it down to 21 000jpy/night from tuesday-friday. So your rate is a bit pricey but if it's your first time staying, during a weekend and sakura season it could be worth it. I've seen the hotel dip 1-2 months before check in, as with other hotels in Japan so try to wait and keep looking in january and forward.

I'm staying during Sakura season as well but in Tokyo. It's crazy expensive on some high end hotels but I'm sure their rates will drop in a month or two to more normal levels.
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Old Dec 28, 17, 6:05 am
  #168  
 
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Originally Posted by joakgarp View Post
So your rate is a bit pricey
Seems that, thanks. Will keep the booking so far, since it's flexible, but gonna try get a better rate.

Originally Posted by joakgarp View Post
I'm staying during Sakura season as well but in Tokyo. It's crazy expensive on some high end hotels but I'm sure their rates will drop in a month or two to more normal levels.
I gonna be in Tokyo for 3–4 days first before going to Kyoto/Osaka. Booked two of ICs for a weekend on points, weekdays will stay in some capsule hotels perhaps making sure location is convenient.
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Old Jan 7, 18, 7:49 pm
  #169  
 
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*delete me, apologies!*

Last edited by buylowsellhigh; Jan 7, 18 at 7:51 pm Reason: wrong miyako
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Old Jan 21, 18, 7:22 pm
  #170  
 
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Uploaded the Club Lounge letter to Wiki.
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Old Mar 25, 18, 9:25 pm
  #171  
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There hasn’t been a longer review of this place in a while, so I’d thought I’d write one.

I was going to give the hotel relatively high marks, but after just completing my checkout, will instead start with a public service announcement: The hotel has changed categories twice in the past couple of years, going from Cat 2 to Cat 3 and now to Cat 4. These changes of course happen to hundreds of hotels, and usually when checking existing reservations online, the new (higher) rates will be shown, but the internal system will have the correct (lower) rates. In this case, I was charged the incorrect (Cat 4) rate, and when I noticed the error, encountered complete unwillingness to correct the mistake. I showed my reservation with the correct rate, and was told, no, it has changed. This was then repeated by various front desk agents and layers of lower management. In hindsight, instead of wasting 20+ minutes at the front desk, I should have left and filed a case with SPG. If you are staying on a C&P reservation that was made at an old (lower) level, be vigilant when checking in and out; the hotel seems to believe they’re entitled to charge you at Cat 4 rates.

We received an upgrade to an executive suite – a large (~600sqft), junior suite-ish room (no dividing wall) on the 18th floor. It’s certainly older but in reasonable shape, and of course spotlessly clean. The whole hotel is a patchwork of various degrees of renovation – some slightly remodeled floors, but mostly ancient. Currently one of the elevators is out of order; this meant long waits at times, especially when a tour group arrives or departs.

The club lounge is in the running for the title of worst in Asia; there are cookies and soft drinks/coffee during the day, and then a cocktail hour from 5-8pm. Some drinks and tiny appetizers, refilled very reluctantly. The lounge is old and depressing, and there is inadequate space for guests, so people ended up being turned away or standing around waiting for one of the few tables. Platinums are given free buffet breakfast in the 2nd floor restaurant, and it’s a pretty good selection of decent quality items. My only complaint here would be the coffee – awful stuff!

Even though I visit Osaka a few times a year, I hadn’t stayed at the Sheraton in a while; I usually go for the IC or SR or even Hyatt Kyoto if rates permit (my limit for these is about 18k yen/nt), or Hyatt Osaka or CP Kobe or Westin Kyoto on the lower end. Overall, I’d say Sheraton Osaka is a decent option in the 10-12k yen range, and I’ll be back occasionally.
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Old Mar 26, 18, 10:23 am
  #172  
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Originally Posted by jpdx View Post
...I was going to give the hotel relatively high marks, but after just completing my checkout, will instead start with a public service announcement: The hotel has changed categories twice in the past couple of years, going from Cat 2 to Cat 3 and now to Cat 4. These changes of course happen to hundreds of hotels, and usually when checking existing reservations online, the new (higher) rates will be shown, but the internal system will have the correct (lower) rates. In this case, I was charged the incorrect (Cat 4) rate, and when I noticed the error, encountered complete unwillingness to correct the mistake. I showed my reservation with the correct rate, and was told, no, it has changed. This was then repeated by various front desk agents and layers of lower management. In hindsight, instead of wasting 20+ minutes at the front desk, I should have left and filed a case with SPG. If you are staying on a C&P reservation that was made at an old (lower) level, be vigilant when checking in and out; the hotel seems to believe they’re entitled to charge you at Cat 4 rates...
If you need our assistance filing a customer service complaint on this, feel free to send us the details to the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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Old Mar 26, 18, 7:37 pm
  #173  
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Originally Posted by Starwood Lurker View Post
If you need our assistance filing a customer service complaint on this, feel free to send us the details to the email address below.
Thank you, William! I got it sorted out at the front desk. Japan is a wonderful travel destination as long as everything is by the rules; it just becomes incredibly challenging in situations when they follow rules that are wrong. They genuinely seemed to believe that they're entitled to charge me at Cat 4, and produced reams of papers with the daily conversion of the $75 cash component to back up their claim (of course the conversion rate wasn't at all pertinent to my situation). It's a little dumbfounding why they were so insistent that my confirmed rate had changed -- are there any rates that aren't set in stone once confirmed? In any case, no need to intervene on my behalf, but it might be beneficial to future guests if your team reached out to the hotel and clarified the policy.
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Old Mar 27, 18, 9:48 am
  #174  
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Originally Posted by jpdx View Post
Thank you, William! I got it sorted out at the front desk. Japan is a wonderful travel destination as long as everything is by the rules; it just becomes incredibly challenging in situations when they follow rules that are wrong. They genuinely seemed to believe that they're entitled to charge me at Cat 4, and produced reams of papers with the daily conversion of the $75 cash component to back up their claim (of course the conversion rate wasn't at all pertinent to my situation). It's a little dumbfounding why they were so insistent that my confirmed rate had changed -- are there any rates that aren't set in stone once confirmed? In any case, no need to intervene on my behalf, but it might be beneficial to future guests if your team reached out to the hotel and clarified the policy.
Glad you got it sorted, but you can be assured that we will ask the SPG Hotel Coordinators to follow up on this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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Old Apr 2, 18, 5:51 pm
  #175  
 
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Considering a 4-5 night stay at Sheraton Miyako Osaka mid-April. Arriving late on a Saturday and will just crash as coming in from long flight from NY. Sheraton Rates very high Saturday and wondering if anyone can recommend a reasonably priced hotel nearby where I can still take the Itami bus to the station, sleep overnight, then easily walk to checkin to the Sheraton the following day and begin my longer booking. Google maps doesn't show any nearby hotels. Thanks in advance.
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Old Apr 2, 18, 7:54 pm
  #176  
 
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Originally Posted by fmkgb View Post
Considering a 4-5 night stay at Sheraton Miyako Osaka mid-April. Arriving late on a Saturday and will just crash as coming in from long flight from NY. Sheraton Rates very high Saturday and wondering if anyone can recommend a reasonably priced hotel nearby where I can still take the Itami bus to the station, sleep overnight, then easily walk to checkin to the Sheraton the following day and begin my longer booking. Google maps doesn't show any nearby hotels. Thanks in advance.
Try Airbnb?
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Old Apr 3, 18, 6:02 am
  #177  
 
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Originally Posted by barracuda93 View Post
Try Airbnb?
Why would you possibly recommend Airbnb for arriving late at night after a long flight from New York with a connection into Itami? The last thing you want is to try and touch base with a host when you're desperate to sleep, instead of just checking into a hotel.

I would either build in an overnight stop at Narita or Haneda to stay near the Tokyo airport, then fly the next morning down to Osaka. Alternatively, walking distance to the Sheraton is irrelevant... just book whatever is convenient and reasonably-priced to Itami.
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Old Apr 3, 18, 7:56 am
  #178  
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Originally Posted by fmkgb View Post
Considering a 4-5 night stay at Sheraton Miyako Osaka mid-April. Arriving late on a Saturday and will just crash as coming in from long flight from NY. Sheraton Rates very high Saturday and wondering if anyone can recommend a reasonably priced hotel nearby where I can still take the Itami bus to the station, sleep overnight, then easily walk to checkin to the Sheraton the following day and begin my longer booking. Google maps doesn't show any nearby hotels. Thanks in advance.
Get a business hotel near Shin Osaka. That's probably your best bet.
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Old Apr 3, 18, 9:06 am
  #179  
 
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Originally Posted by craigthemif View Post
Why would you possibly recommend Airbnb for arriving late at night.
Normally you don't need to communicate with anyone, you just take the key according to instruction. Why I suggested that is because that area may not have cheap hotels, especially for the weekend. And not everyone is okay sleeping in the dormitory.
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Old Apr 3, 18, 12:39 pm
  #180  
 
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Originally Posted by craigthemif View Post
Why would you possibly recommend Airbnb for arriving late at night after a long flight from New York with a connection into Itami? The last thing you want is to try and touch base with a host when you're desperate to sleep, instead of just checking into a hotel.

I would either build in an overnight stop at Narita or Haneda to stay near the Tokyo airport, then fly the next morning down to Osaka. Alternatively, walking distance to the Sheraton is irrelevant... just book whatever is convenient and reasonably-priced to Itami.
Agree craigthemif! I was able to get a full 5 night stay at the Hyatt on points+cash plus executive lounge upgrade. I'm considering just staying there instead of the Sheraton. I know it's out of town but I'm tired at night and I don't generally leave the hotel. I like to rest, have a glass of wine in the lounge, prepare for the next day's activities and catch up on news/emails. Sheraton area doesn't sound that exciting; this would be easier and cheaper. Hyatt has a shuttle to JR Osaka station or I can take the subway (with multi changes I'm sure) to get to various areas of town during the day. I've read that the Hyatt lounge setup/offerings (with breakfast in the restaurant) is better than the Sheraton's. And if I really hate the Hyatt I can always move into town.

I would welcome the view of anyone having stayed at both properties? Thanks.
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