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W Chicago Lakeshore 2007, Chicago, IL [Master Thread]

W Chicago Lakeshore 2007, Chicago, IL [Master Thread]

Old May 6, 14, 9:51 am
  #181  
 
Join Date: Mar 2005
Programs: *wood Gold
Posts: 84
Originally Posted by superflush View Post
I just got an email stating that the hotel is "fresh from a $38 million renovation."
I wonder when it will actually be fresh and ready.
Seriously? Not even close. It looks like a haunted house over there.
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Old Jun 8, 14, 9:49 pm
  #182  
 
Join Date: Jul 2011
Location: New York, NY
Programs: United Gold, Bonvoy Titanium
Posts: 192
Stayed here last night and all it is mehh...I was disappointed in the hotel. Checked in and was in a Wonderful Room on the 25th floor. Walked in and the shower was wet. I called the front desk and they asked me if it could be because it had just been cleaned. I didn't persist nor did I want to change rooms I just wanted to let the front desk know. Very well, may have just been cleaned and wet from that, I'm not sure, but not really the reaction I had expected from staff. A room near us must have been having a party because I could hear every thing going on in their room except when the AC unit was on in which case I could only hear the unit. The lobby bar looked cool, but I didn't get the chance to check it out. I also never made it to "Wet" on the 7th Floor. This is the 4th W I've stayed in and I probably wouldn't go back to this one.
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Old Jun 9, 14, 6:04 am
  #183  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 20,110
Isn't the property still under renovations?
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Old Jun 9, 14, 8:53 am
  #184  
 
Join Date: Jul 2011
Location: New York, NY
Programs: United Gold, Bonvoy Titanium
Posts: 192
The lobby was complete and the bar was nice. There was letter in our room explaining that they were in the final stages of renovations. Honestly, I didn't notice any construction so it wasn't still under renovations around us.
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Old Jul 11, 14, 2:52 am
  #185  
 
Join Date: Apr 2014
Location: Italy
Posts: 24
Hi Guys

my trip to Chicago is coming... I'm checking 1 time a week the latest reviews... it seems that the Hotel is pretty fine but it lacks completely with customer service and room service too...
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Old Jan 27, 15, 2:40 am
  #186  
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Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,488
any reviews from people who have stayed here over the last few months????are the renovations all done????

i managed to get a fantastic $88 + tax rate per night through brg & am thinking of staying here for 2 nights next month....
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Old Jan 27, 15, 2:43 am
  #187  
 
Join Date: Apr 2014
Location: Italy
Posts: 24
Hello
stayed here in august for 1 week.
The place is beautiful end people very kind.
Renovation is all done.

Only the pool was old and not so pretty.
Never tryed the service room but the reastaurant 2 times and the food was so good.
I'm italian so for me the food is very important
The rate you find is very interesting so BOOK ^
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Old Jan 27, 15, 4:24 am
  #188  
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Join Date: Apr 2009
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Originally Posted by chiaraweb View Post
Hello
stayed here in august for 1 week.
The place is beautiful end people very kind.
Renovation is all done.

Only the pool was old and not so pretty.
Never tryed the service room but the reastaurant 2 times and the food was so good.
I'm italian so for me the food is very important
The rate you find is very interesting so BOOK ^
thanks for the update....
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Old Jan 27, 15, 5:56 am
  #189  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 20,110
I think Uber is the best thing to happen to this property...I've waited in some epic ~8am taxi lines there, was always my biggest issue with the property!
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Old Jan 27, 15, 3:02 pm
  #190  
 
Join Date: Jan 2015
Location: Chicago
Programs: AA Plat, SPG Plat
Posts: 31
Stayed here in Oct 2014 for a conference in Chicago. Renovations are nice, walls are a bit thin, downstairs bar is hopping like a typical W, didn't find taxis to be a problem. Recommend the AAA Breakfast Rate -- they give you a voucher (can't remember the value, $25/person/day maybe?) for the restaurant which can also be used at the bar in the evening.
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Old Nov 12, 15, 5:21 am
  #191  
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Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, Marriott LT Titanium, Hilton Diamond
Posts: 13,110
Travel Zoo is offering a $99 rate at this property. TZ rates earn full points and benefits.


What's included & when

$99 per night ... Friday-Saturday in January and February
$109 per night ... Nov. 19-26; Dec. 13-30
$129 per night ... Sunday-Thursday in January and February
Surrounding dates are also discounted
Stay in a Wonderful King/Wonderful Double room
Upgrade to a Spectacular Room for $30, or a Fabulous Room (with complimentary parking) for $50
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Old Jan 16, 16, 11:52 am
  #192  
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Any recent updates? Thanks!
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Old Feb 7, 16, 10:11 am
  #193  
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Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Tit, Hilton Diamond, AMEX Plat
Posts: 6,753
Staying here now. I thought that I'd give them another chance as I hadn't been since the renovation. The decision has apparently been made to make it more of a 3* type place, I won't be going back again.

The doormen were rude with my taxi driver when I arrived, and I had to persuade the valet woman to give me change for a $20 - In the end she only had $18 change in total, so I had to take that to pay for the cab.

The hotel seemed low occupancy and had the full set of rooms available online but as a Platinum I was only upgraded one room class to what looked a pretty standard room - maybe a higher floor?

The room itself has clearly been pared down from pre-refit: There is no minibar, there is no closet (just a rail with a curtain) and it's not being properly cleaned - my TV had a big black mark over it and the shower was dirty.

Pretty poor effort. After recent experiences in New Orleans I worry the financial crisis has seen Starwood decide to take the W brand in the US outside of New York lower-end as most of its target market can't afford $250 a night at the moment.
EuropeanPete is online now  
Old Feb 7, 16, 11:24 am
  #194  
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Join Date: Oct 2003
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Originally Posted by EuropeanPete View Post
Staying here now. I thought that I'd give them another chance as I hadn't been since the renovation. The decision has apparently been made to make it more of a 3* type place, I won't be going back again.

The doormen were rude with my taxi driver when I arrived, and I had to persuade the valet woman to give me change for a $20 - In the end she only had $18 change in total, so I had to take that to pay for the cab.

The hotel seemed low occupancy and had the full set of rooms available online but as a Platinum I was only upgraded one room class to what looked a pretty standard room - maybe a higher floor?

The room itself has clearly been pared down from pre-refit: There is no minibar, there is no closet (just a rail with a curtain) and it's not being properly cleaned - my TV had a big black mark over it and the shower was dirty.

Pretty poor effort. After recent experiences in New Orleans I worry the financial crisis has seen Starwood decide to take the W brand in the US outside of New York lower-end as most of its target market can't afford $250 a night at the moment.

Pictures?

Not good to hear, as I like this property because it's quiet.
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Old Jan 9, 17, 10:48 pm
  #195  
 
Join Date: Oct 2014
Location: SEA
Posts: 1,540
I made two FULLY REFUNDABLE reservations at this hotel for February 2017. I canceled back in early December. Was never refunded my deposit (which was for the entire price of the stay plus taxes).

I contacted the hotel and they said they would process the refund. That was on 12/8/16.

They never did so I disputed the charge with Amex (I used my SPG Amex for the reservation).

Amex denied my dispute saying they had received proof from the hotel that the room was non-refundable!! They showed me communication from the hotel; a very sketchy looking form that had "non-refundable" circled!

My email clearly shows "FULLY REFUNDABLE". The Director of Operations confirmed (I have it in an email) it was refundable and that she was going to process the refund.

Is someone making fake bills to steal from this property? What is going on W?
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