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Sheraton Hong Kong Hotel & Towers - [Master Thread]

Old Jan 31, 2015, 7:40 pm
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As of June 2023, evening service is in the 2nd floor Lobby Lounge, and breakfast is served in The Cafe - main hotel restaurant - for all Plat+ Elite guests.
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Sheraton Hong Kong Hotel & Towers - [Master Thread]

Old Feb 21, 2017, 7:38 pm
  #1321  
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Originally Posted by abk
Having spent like literally a year of my life in that hotel, I find that if you use the TST East entry it actually takes longer as you have to walk farther underground. I only do that when it is really raining hard.
It is a very loooong walk. TST East to TST that is. Only Hong Kong to Central can compare.
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Old Mar 21, 2017, 7:02 pm
  #1322  
 
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I have a 4 night stay at the end of this month. Booked a Towers package that includes round trip limo transfers. Has anyone had any experience in the last year with these transfers? Do they meet and greet at plane, escort you thru customs, etc? Have had wonderful experience with Peninsula transfers so probably a bit spoiled!! Thanks
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Old Mar 21, 2017, 10:06 pm
  #1323  
 
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Originally Posted by omsflyer
I have a 4 night stay at the end of this month. Booked a Towers package that includes round trip limo transfers. Has anyone had any experience in the last year with these transfers? Do they meet and greet at plane, escort you thru customs, etc? Have had wonderful experience with Peninsula transfers so probably a bit spoiled!! Thanks
Um, no.

Get through all of it on your own and then exit and go straight ahead and slightly to the right to find the Sheraton desk. They'll quickly move you from there to a car that takes you direct to the hotel.
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Old May 3, 2017, 1:06 am
  #1324  
 
Join Date: Sep 2001
Location: Singapore
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Staying here now.

Booked the base room due to work policy. Asked about a cash upgrade at checkin and was offered HK$400 for a Club room with no view - took it.

Room is slightly small but sufficient for a one night stay.

Club so far appears underwhelming. The water is 'cheap' (i.e. no Perrier / San Pellegrino) and the scones for afternoon tea taste a bit eggy / off.

Also, my colleague was allowed to sit but any consumption at happy hour would incur a charge. Apparently the HK$400 only covers myself - I would have expected to be allowed a guest with that so am not impressed.

My friends did warn me this hotel is awful and berated me for choosing it...

Also to add, I am Gold and my colleague has nothing and the wifi login page is telling him he has to pay for internet access ! (2 hours - HK$40 / 24 hours - HK$115).
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Old May 3, 2017, 2:55 am
  #1325  
 
Join Date: Jan 2017
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I stay here a lot and like it because of the location and service (many staff know me and my likes) but the club lounge is truly awful as you say. It is the worst ever Asian one I've been to for Starwood by far. The towers lounge is nice and I think they should merge that w plat. This new lounge is already an improvement in some ways over last one which had no windows but a preferable set up in terms of design. Many many plats have complained about this lounge. For a while I switched over to w because of this but am now back at Sheraton because of full buffet breakfast benefit which they brought back while w is continental only.

Last week I stayed at JW to test. Much nicer lounge but don't let kids under 12 in after 6 which is a deal breaker for me.
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Old May 3, 2017, 3:55 am
  #1326  
 
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The evening spread is not impressive: pineapple chicken (lots of fat), Indian vegetarian samosas, some cheese, beef pastrami baguette, salmon and cream cheese sandwiches, some Japanese thing and foie gras.

The champagne is Louis Perdrier. There appears to be no desserts apart from fruit.
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Old May 3, 2017, 9:38 am
  #1327  
 
Join Date: Nov 2011
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Originally Posted by Singapore_Air
Booked the base room due to work policy. Asked about a cash upgrade at checkin and was offered HK$400 for a Club room with no view - took it.
I never knew they have a Club room with access to the platinum "lounge". I always thought that "lounge" is only for Plats staying at non-Towers rooms. All other paying customers booking a Towers room, regardless of status, will get access to the far superior Towers lounge.

Or do you actually mean the Towers lounge? Surely, the hotel wouldn't have the guts to charge an extortionary $400/ person for that platinum "lounge".

Originally Posted by SHLTP
For a while I switched over to w because of this but am now back at Sheraton because of full buffet breakfast benefit which they brought back while w is continental only.
Pretty sure it has always been full breakfast at the W? Yes, they call it continental in all official correspondence, including the breakfast card, but when you go to the Kitchen Table, they always give you access to the full breakfast spread.. at least that has been my experience for the past three years.

Last edited by Central90210; May 3, 2017 at 10:03 am
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Old May 3, 2017, 2:42 pm
  #1328  
 
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From my experience at W breakfast they say just continental (which is actually pretty good) but my son likes eggs for breakfast. Maybe YMMV or they don't police? Everything is lumped next to each other. I actually like the Sheraton breakfast so happy there.

But the plat lounge...
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Old May 3, 2017, 5:56 pm
  #1329  
 
Join Date: Sep 2001
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Originally Posted by Central90210
Or do you actually mean the Towers lounge? Surely, the hotel wouldn't have the guts to charge an extortionary $400/ person for that platinum "lounge".
Yes - to be clear I've been referring to the Towers Lounge in my two posts above.
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Old Jul 17, 2017, 2:56 pm
  #1330  
 
Join Date: Sep 2005
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I have stayed in this property a few times over the years. Mostly because I have been at either events or with people that had already booked here.
I truly dislike this property, mostly because I feel like they are always trying to up-sell (this for few extra HK dollars; this for another extra few HK Dollars) and do whatever they can to avoid honoring platinum upgrades. I have also been lied about the "view" more than once, when offered harbor view only to find out there is none and you need to balance the hassle on a short stay to go back down and argue with them some more.

Case in point two weeks ago. Arrived at the hotel at around 9 PM. "Sorry no upgrades". Checking the App not only every category was available, from rooms to the lowest suites, but the prices were lower than my reservations. They would upgrade me to towers for "440 HKD" after showing the front desk clerk all the availability, and attempting to dial Starwood Platinum line, the assistant manager suddenly found a suite with harbor view (no view it turned out to be).

I had booked a double room for 2 nights. One of the nights I added an extra room for meetings and an employee that stayed for breakfast. I could have easily added the employee to my room since it was a double rate, but because he stayed in the extra room they denied the breakfast benefit (2 breakfast total). Again, after discussion they relented.

An associate (also Platinum) that was staying there at the same time had an almost identical situation, and ranted about the property.

It is not that the hotel is that bad (but it is dated and is in need of refurbishment), but their Bazaar like check in experience is not pleasant (have experienced this more than once). I do have several forthcoming stays in HK and will avoid this property - no longer need the stays and there are many options in HK. If Starwood is preferred, the W is much nicer, until they finally open the St. Regis under construction in Central
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Old Jul 17, 2017, 4:14 pm
  #1331  
 
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Originally Posted by traveler18

...they are always trying to up-sell (this for few extra HK dollars; this for another extra few HK Dollars) and do whatever they can to avoid honoring platinum upgrades.
I agree with your comments completely. I gave up on this hotel years ago, after a series of upgrades to no-view suites directly in front of another building's windows. I have been staying at the IC across the street. It's more expensive, but the value is much greater.
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Old Jul 17, 2017, 4:40 pm
  #1332  
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I don't think it is "but it is dated and is in need of refurbishment" but I do agree they only upgrade to no-view suite which is a big deal for US property but not so for international properties.
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Old Jul 17, 2017, 7:17 pm
  #1333  
 
Join Date: Nov 2011
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Their Plat upgrade policy is, pending availability, a no-view (literally) full suite or a harbor view room on non-Towers floors. I find this upgrade policy to be fair.

The Platinum lounge (not the Towers lounge), however, is a joke.
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Old Jul 17, 2017, 7:28 pm
  #1334  
 
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In general the hotel is lackluster. But it's location and spg participation make it worthwhile.

Any updates on the structures being constructed in front of the hotel? How high will they go?
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Old Jul 17, 2017, 9:30 pm
  #1335  
 
Join Date: Jan 2017
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I have long stayed at this hotel but it is probably time to take advantage more of Marriott and design properties - the lounge is just so incredibly bad that unless they fix it the price is no longer justified. It is the worst lounge in Asia and one of the worst I've seen globally. It seems they put it in as an afterthought just to hit brand standards but are doing the bare minimum to make plats happy. Hopefully Marriot will force them to improve and remove a real lounge
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