Yes, please provide details on this rate. I have a friend coming to town in May with his family and I was trying to move them in *wood's direction but the best I can find on the Westin TS is $275. I tried putting the Daily News code in but the website says it does not give a special rate for that promo code. The W claims to have a $199 special rate in TS but of course no availability and cheapest rates at $279 a night.

I mean, I live here and just can't believe the rates on decent hotels in Manhattan!

Long time lurker, first time poster.

I believe the rate code (Sun100) is only good for Sunday nights through August and is only bookable over the phone. I booked 5/9 for $100 by calling Starwood reservations, and told the agent that I got the code from the New York Daily News.

terms
 

Cancellation Policy Cancel By 4Pm Hotel Time 1 Days Prior To Avoid 1 Night Penalty

Rate Plan Description Guest Has To Request This Rate Plan

Valid Only Sundays 1.Night Stays, Celebrating 100 Years Of Times Square.

Superior Rooms Only.Valid Beginning April - August Of 2004.

Room Tax Information Occupancy Tax 2.00 Usd Per room per night Not in the rate, State Tax 8.63 Percent Per room per night Not in the rate, City Tax 5.00 Percent Per room per night Not in the rate,

Thanks guys, just did a reservation.

I guess the Daily News had bad info in last weeks paper. They did not note the 99.00 rate was Sunday only. They mentioned it to be available on any day for the next 100 days. I never was able to price any nights online at 99.00. Sunday nights are probably extremely slow, so they are not losing much.

Rob

$100 for Sunday night offer also on travelzoo
 

http://dir.travelzoo.com/Lodging.asp...y=23&id=145638

I just booked through the starwood link on travelzoo - it automatically puts in the special rate code. You might give this a try if the Daily News code is not working.

3110
 

I am staying at this hotel this Friday and actually booked a junior suite as I really needed one and couldn't hope on the chance of getting upgraded. I was told that I was assigned room 3110. Has anyone ever stayed in this room? I was hoping for some sort of upgrade (full suite?) but considering I already booked a junior suite, there is not much to upgrade to....

Any experience with room 3110??

Westin New York Times Square [Master Thread]
 

I am a Platinum Starwood Preferred Guest and a Hilton Honors Diamond Member, so I do more than my share of traveling for both business and pleasure.

I just returned from a long weekend stay at the Westin NY Times Square. I was traveling with my partner and 16 year old daughter.

We booked a junior suite and did not receive an upgrade beyond that. The room certainly was large enough for the 3 of us, but really was nothing spectacular. The web site described the junior suite rooms as having "stunning city views". I think this was an exageration. Looking out the window, you saw 8th Avenue and the Port Authority Bus Terminal. Not a tremendous problem, just an observation.

Clearly the hotel was aware that the sofa bed was to be used, yet there was no blanket for the bed. I called service express, and they delievered one in a reasonable amount of time. The following day, the maid took it, which made no sense to me. The second morning, I just put the blanket in the closet so it didnt disappear again.

What I really didn't understand is why a high end hotel like the Westin that commands some pretty hefty room rates doesn't provide twice daily maid service. Again, every day I called service express and asked for fresh towels. It was never a problem, but when you pay $350+ a night, I don't think you should have to ask for something so basic.

There is a executive lounge in the hotel, but again I have to say, for a hotel of this caliber there should have been more staff to take care of wiping tables down and replenishing the basic food that they had there. You are suppossed to fill out a form when you arrive at the lounge, but there was NEVER anybody up at the desk. Cocktails in the evening are suppossed to be on the "honor System" but again, nobody is collecting the slips that they ask you to fill out. Virtually nobody was leaving the slips with the number of cocktails consumed. In short, the lounge is just totally mis-mananged.

The concierge was also less than knowledgeable. I asked about the best way to get to EWR. The guy told me that the bus that was $12 coming to manhattan was $20 when you bought a one way ticket back to EWR at the port authority. This didnt make any sense to me and turns out to be totally inaccurate. (The concierge suggested a taxi or car service which would cost the "the same" as the bus). The bus at the port authority was very convenient...less than a block away from the hotel.

These are just observations....the bed, as usual was awesome....and NY, as always was spectacular. the weather for the most part was fabulous...great weather for touring....

Westin Times Square
 

I also had a recent stay at the Westin Times Square. On a scale on 1-10, I would generously give it a 3.

Our circumstances surrounded the room door which would not open with the keys provided by the front desk. So, over a two day period, we had to contact security five (5) times to gain access to our room. Each occasion included an approximately 20 minute wait. This made very little sense as the property had availability, why were we simply not given another room when requested?

:confused:

The lounge was fairly nice if you could see past the tables full of glasses and dishes. It is in great need of better staffing, even if just to pick up items and periodically re-stock the breakfast items. I spent considerable time and did not ever see a staff member. The breakfast items were tasty; but, as mentioned was rarely stocked.

When I addressed the room issue with the front desk, I was informed that this would need to be addressed by a front desk manager. The agent politely excused herself and upon return state that nobody was available to speak with me.

The Westin Times Square is billed as a premier property and honestly did not impress. Problems happen, how they are handled is the measure of a business. As an Incentive and Convention Services Manager, I would hesitate before recommending this property to a client.

Overall - The rooms are nice and well appointed, Shula's is excellent for a steak, the location is good when the sun is out (dicey after sunset), the lounge is like a cheap diner; and, the decision making process / customer service on property is marginal to poor.

We were also very non-plussed about Platinum recognition at this property recently.

Nothing mentioned of status at check-in. Had to ask for Platinum amenity after I was discharged from check-in with our keys. No mention of upgrade and when I asked if one was available was curtly told "We don't have any upgrades!" Not "Sorry, I'm afraid we don't have any upgrades available today, even for Platinums." Had to beg for Exec Lounge access. Room was nothing extraordinary for a Westin.

We certainly know and accept that upgrades are not always available, but as far as general Platinum recognition goes, our front desk clerk never mentioned one word about Starwood, our status or even expressed any general friendliness or appreciation of our patronage.

Came back downstairs about an hour afterwords to formally express our displeasure at the check-in process to a Front Desk Manager and he immediately went on the defensive so much, that he kept missing the whole point of my complaint. We weren't miffed they couldn't upgrade us. That's not unusual. We were upset with the fact that neither SPG or our Platinum status was not even remotely mentioned and that the agent was just curt when we inquired about upgrade possibilities. The Front Desk Manager kept repeating that there were no upgrades available. I kept repeating we accepted that and that wasn't my point! Ugh. I really got the feeling he thought that we (and perhaps all Plats) were just in the business of complaining when we didn't get upgraded all the time and perhaps we were just looking for some dollars off or something. We were not. We were just trying to inform him of surly service. Perhaps he finally got the point but then just said "We're very sorry and is there anything else I can do for you?" And that was it.

In probably close to 100 stays (much more actually in you add in other shared room stays where we used the other party's Starwood number, and also many free stays) at various Starwoods in my 2½ years as a Platinum, this hotel gets the "Coldest Shoulder Award" for service provided that day. We would have considered it sub-standard in terms of friendless even if I wasn't a member of Starwood Preferred Guest at all. :(

SPG customer service needs more training!
 

The Westin at Times Square is a joke! I wasn't Platinum but Gold when I checked in several months ago they gave me a "handicap room". The shower had no door or curtain so water would drip all over the toilet and the whole bathroom. I thought I was in China or something! I asked for a different room and I was accomodated with the additional rate which I did not mind. When I checked out and ask for transportation to EWR, they recommended the car services which they said were $55 total. I thought that the car service is reliable because it was recommended by the bell service people and it was right outside the hotel. Anyhow, after the car is on the way, the driver then told me it was $70. That's for the Westin at Times Square.

This is for SPG Customer Service.

I had 24 stays when I checked in to the Westin at Morristown in NJ, which would made me platinum. Then the next night I stay at the Sheraton at Parsippany which mean I would get 500 platinum amenity. I know that the system is not updated. so I am not registered as Platinum when I check in on the 2nd night, thus I did not say anything. I then emailed to SPG customer service and requested my amenity. They replied back as to say I did not become platinum at the time of check in therefore the amenity did not applied. Maybe I am not reading the policy right, but doesn't it make sense that 25 stays get yout o Platinum so anything after that you should get the 500 amenity? My account online shows 29 stays as of now, and yet I only get 3 (500pts) amenity! The customer service also replied back with some idiotic comment such as " The Sheraton also posted for you 2500 points, blah blah blah". The reason I got the 2500 points from the Sheraton at Parsippany on that night is because the AC leak on the top floor and soak the ceiling to the point where the whole chunk of the ceiling falled off. It happened in the middle of the night. Seriously speaking, I like Starwood properties because I do believe they are superior over others, but with customer services as such I am seriously thinking about going back to the Marriot!

Might be a little OT, but I was looking at the W/Westin Times Square for the last week of Sept but prices are sky high! ($300+)

Anyone know what's going on at that time? Most other hotels I've checked also have pretty high rates.

you can get it a little cheaper if you book a month in advance.

As a gold I stayed there and got a corner room that had a distant view of the statue of liberty. But I think this property is overhyped. I don't like the fact that the lobby is on the 2nd floor and its located an entire avenue over from Time Square. It doesnt' really feel like its in Time Square.

Its a fine hotel but for the hype I expected more. I wouldn't pay a premium for this hotel, and there are others I would prefer for their location.

I had a two night stay at the Westin NY Times Square this past weekend. The rate was $245, for an "Club Weekends" package.

A couple of days prior to arrival, I received an email from the conceirge offering any assistance prior to my arrival. They were able to book and co-ordinate a car service for pick up at JFK on my arrival.

Check in was quick and effecient, with immediate recognition of my platinum status and an offer of three amenities.

The room was a corner location, xx24, with views over 43rd street and back over 8th. Large room, with a couch, 2 single seats and desk. Standard Heavenly king size bed. The room was quite noisy, and the block out curtains were very ineffective. Heavenly shower lacked pressure.

I found the "Executive Lounge" to be little more than a low level cafeteria. Very messy, with low quality fittings and no magazines or newspapers. The breakfast offering was very basic, cereals and pastries. One toaster for the 40 odd people in the lounge on both mornings was ridiculous.

It certainly does have a very cold feel to it. Would probably look elsewhere next time.

I was there during hte blackout, and I will say that they performed excellently under trying circumstances. Other hotels in the area fared far more poorly. Marriott turned everyone out on the street, gave them sheets and pillows and they slept on the cement.

As far as location, I don't like being in Time square. The location of the Westin is better. Nothing dicey about after sunset in my opinion. Much better taxi availability, far better to breeze up 8th avenue to get to the hotel rather than try to get back through TS.

As far as rooms, I pretty much agree with the other posters. Nothing special. I usually get it around $225, but I prefer other properties in NYC that have more suites and upgrade more often. What ticks me is some of the junior suites have windows only by the bed, others over the couch as well, but the front desk doesn't know which ones, so even when I get an upgrade, it could be blah. (The corner rooms, while small, do have great views, if you are high up. Much more than the Port Authority, the entire Hudson River).