jyzhu

stayed here in august 2011 on points - was upgraded many days before to a superior room from the basic room

flew into SFO from LAS at 8AM, came straigt from the airport. associate recognized me immediately as a platinum member, but there was only a double-queen room available. the associate offered me a deluxe room with garden view after it became available. i accepted, went out for coffee, and came back at 10AM and it was still not yet available. the associate offered me a deluxe room with a city view and i accepted since i had a few meetings i wanted to shower for in the afternoon.

room is great - the console at the nightstand that controls the lightings/temperature/shades is fantastic. the city view leaves much to be desired. i didn't make use of it, but there is still bentley service available after 6pm (drop-off only) within 2 miles. the gym is undergoing some renovation, so there were fewer machines available but the gym at the palace was available to st. regis guests.

requested a 5pm late check-out, and it was accepted. everything else about the stay has been great, though the carpets in the hallway showed significant wear and tear, there were no chocolates left after turn-down service, and only one bottle of small evian was provided.

i stayed at the W San Francisco down the street, and i much prefer the St. Regis, though the redemption rates are significantly different.

DrSifu

i'm a cheapskate looking to soak in the St. Regis experience. Have two nights there from redeeming SPG points.

Any tips or suggestions? Never been to a five start hotel before.

DrSifu

just wrapped up my two night stay.

the place is very nice. the service was unparallel.

was not able to take advantage of the Bentley service, but that would have been icing on the cake.

was upgraded two levels from standard room to deluxe room which simply meant I had a view of the city (Metreon/Yerba Buena Gardens). Asked for 3 pm check-out but they said they had another guest coming so they offered 2:30 pm check-out.

i would never pay $600/night, but if was definitely worth the points.

PeterNem

Hoping to stay here next easter for 3 nights with star points. I'm very close to having the points I need, but in the last day or two the points rate (20,000 per night) vanished from the site and it now says to call for reward bookings. Any idea what's going on? No way they won't have availability this far out but wondering if the points value may change (although at 20k per night and a category 6, I really can't see it going up!).

Lexus Boy

I would call the SPG center and ask them to help you book it or have them call the hotel for an answer. If all fails, I would try the W hotel or Westin 3rd and Market st because they are on the same street.

AirJam389

Just finished up a very enjoyable 2 night stay here with my wife (who's the Plat in our family).

We SNA'd to an Astor Suite which was confirmed 5 days prior to checkin. Our butler emailed us to ask about any special needs/requests, and we informed her that we would be arriving before noon if it was possible to have the room ready then (but that we understood if it could not be available until the afternoon). Room was ready when we arrived shortly after 11am. Platinum status recognized on arrival with choice between points/amenity/breakfast offered. We took the points, so I cannot comment on the continental breakfast at this property.

We very much enjoyed the room. A few areas of the living room showed some wear but nothing that detracted from the experience. Great views, great bathroom (rainforest shower is great, wife enjoyed the separate tub), no complaints about the bedroom.

We took advantage of the butler service coffee in the morning and tea at night, which was always executed efficiently. Otherwise we didn't take advantage of butler services.

Only small hitch we had was when we requested our late checkout. When stopped at the front desk to request a 4pm checkout for the following day, the front desk representative typed away at her computer and then said "We'd like to thank you for your SPG platinum status and can do a 2:30pm checkout." My wife had handled the conversation to this point, but turned to me, knowing that I was the one who knew the rules better. I said "thank you, but I believe as a platinum we are guaranteed 4pm checkout, in fact it says it on the platinum key holder." Agent replies "Well, if you read the fine print it says that is based on availability." This is when I started to get slightly frustrated, as I know this is only the case at resort/conference hotels. I say "no, that is only at resorts, and this is not a resort property" (I forgot the conference center part at that moment, but it wasn't relevant anyway). She types away a bit more and says "Okay no problem, 4pm check out will be fine."

All's well that ends well, but I don't like having to fight for guaranteed benefits. I'm going to chalk it up to a poorly-informed front desk staffer, but I generally don't expect to have to deal with that at a St. Regis, and it left a little bit of a bad taste in my mouth.

Still, other than that hiccup, we had a great stay and would gladly return in the future.

yulhammeryyz

Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9700; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.666 Mobile Safari/534.8+)

We had a great time at this property. Is it maybe considered a conference property as it's across from Moscone?

LovetoTravel83

If itd not in the title then its not.

AirJam389

See this lurker post (#288) from 2010: http://www.flyertalk.com/forum/14807264-post288.html

It's not a conference property, and it sounds like late checkout has received some pushback in the past. Makes me think it is possible this was more than just a poorly informed front desk and maybe something hotel management tries to get away with. Regardless, they did it when pushed on it.

3rdworldresident

Any recent stay reports as a platinum member?

Thanks in advance.

ski1stoney

Just stayed here at the end of January.

Stayed 4 nights (3 nights paid and 1 night points...which made a split reservation). Tried to redeem SNA's for all four nights and was only guaranteed a suite for the night I paid on points. I called the St. Regis and explained that I did not want to move rooms as I was already approved for a suite on the night I paid points but the other three nights were in a standard room...they offered me a $75 up-charge to be in the same suite during the first three nights (not sure why my SNA's weren't accepted and yet they were able to offer me the same suite by charging me more?). I accepted the offer and we were very happy with our Astor suite in the corner.

The hotel itself is very different from other St. Regis properties that I have stayed at...very modern and a little dark. The hotel feels a little dated and the vibe is like an upscale W.

The service was fantastic throughout the entire hotel. We were very pleased with our stay and we would come back again because of the service. This is not a hotel where I would book a room no matter the cost. With the exception of outstanding service (especially if you have the butler service), the furnishings are dated and you can get just as nice of a room at the Palace or the Westin St. Francis.

Keyser

the website won't let me book 5 consecutive award nights here....there is availability every day from the 12th -17th of june but its only letting me book from the 12th - 14th, the 14th -16th & then 16th - 17th....i wanted to book a 5 day stay in order to get the 5th night free....

has anyone else experienced something like this????

sfozrhfco

You have to call to book it. There are minimum stay requirements in the midst of your stay and the superior room is not available on all nights.

Keyser

minimum stay requirements should not be a problem because i am staying for more days than that....either way, the superior room is available for redemption on all 5 days when i check for individual dates....

taipeiflyer

Seriously, have you actually called SPG yet?