BalluBallu

Any news on this property ? Did any platinum meber stay there last summer and may share the experiance ?

Thanks for youer help !

KittyCat

November 2010, one-week stay: largely confirming existing notes on this hotel, some clear plus and some weaker points:

+ great lounge (incl food/drinks in evening ... they have a mini-mini buffet, full range of drinks, and bring a separate plate per person with daily specialties)
+ upgrade to suite as Plat (note : this was a first for me, had stayed here 3x before without upgrade)
+ friendliness of staff
+ main breakfast is great (very busy as well), was on rate with breakfast included this time
+ property itself is just very nice (as is Tenerife, especially if you're into day-hikes to change from sitting-at-the-pool)

? check-in ... 4th consecutive painful experience (I truly believe just bad luck really, but any more and I might start doubting on that one :-) ... "sure I'm fine to come back in 2h & get the suite upgrade like that" ... and after coming back after a walk of just under 3h, they had me wait in lobby for another 1,5h
? credit/points posting ... also 4th consecutive painful one there, and less inclined to believe in bad luck (had to chase it all separately: initial credit, specific promotion bonus points)

In short: MORE than happy to return on next visit to Tenerife ... albeit with a bit of a last chance for the hotel re the ?'s

BalluBallu

Thanks KittyCat, it has now the top spot on my list :-)

Do you rember anything regarding prices for lunch and/or dinner ?

KittyCat

Sorry, no great memory for that kind of stuff, especially the details ... does mean that I wasn't shocked either way (be that extremely expensive or cheap for a resort hotel this category). Do remember that I took the mini-buffet in lounge as light dinner on at 2 occasions, and was simply out a few other nights.

TimWong

Did anybody stay there recently? Did the lounge access change?

I checked for rooms and noticed that all their Club rooms have a remark "no lounge access".

jchand

Stayed in November. Was really impressed.

If you book a club room you have to pay extra for lounge access. If you are Plat you get free lounge access ( Which is really a small sort of room / bar with a few seats inside and out). You could access all day for soft drinks. The serve afternoon tea and cakes, then beef and wine for a few hrs in the evening )and
breakfast in a choice of locations.

If you need any further info let me know.

TimWong

Great to hear. Thanks!

AX9465

anyone came across this quirk at La Caleta yet? I am looking at the rates in October and it appears that it is impossible to have a reservation without breakfast. I can have breakfast in the lounge - why shall I pay for it?
Moreover, based on amount room rate changes from 1 person in the room to 2 persons in the room the hotel prices this wonderful benefit at EUR 32 (e.g. 25% of the room rate).
If Lurker is reading this - is it possible that all room rates include breakfast your platinum members no longer need?
AX

Starwood Lurker

It is possible that for this time frame, the director of revenue for this property has chosen to only make the bed and breakfast rate available. I can't change that.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

AX9465

Hi William, understand that. However this decision invalidates one of newly announced benefits and it is interesting to see SPG HQ have no position on that. If plat member is forced to buy a room with the breakfast included - and as it is impossible to have 2 breakfasts, it essentially means that hotel invalidated the benefit. You are saying nothing can be done about this - but what about much cherished consistency of the benefits? I understand desire of revenue manager to keep restaurant busy in low season, but we need to have a balanced approach that considers needs of the property and a guest, dont we?
AX

Starwood Lurker

Revenue decisions are left up to the property. You would be more than welcomed to partake of any of the other welcome amenities being offered in an instance such as this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

svajcarac

We stayed at La Caleta in January. Please note it is usual in many European resorts that breakfast is included in the (any) room rate. So unless you stay on points, no need to use your breakfast amenity. However, as Plat guest you will get Club access at La Caleta and you will be able to enjoy your (full, not just continental) breakfast in a much nicer location near the pool. Also you have lounge access all day long. There are drinks, a coffee machine, small things to eat, as well as PC's with internet access and printers. La Caleta is a quiet,but very nice hotel, ideal for a few days of relaxation. The Japanese restaurant is quite good and reasonably priced. Hotel doesn't have so many suites, but the upper floor rooms with a nice sea view are good, too. Only negative: WLAN is not working well in part of the hotel. Staff in general is very friendly and helpful. I'm sure you will like it!

jchand

I would not worry to much about Plat Breakfast. Sheraton La Caleta really look after their Plat guests.

chanp

Almost a year since last update. Any recent stays? Upgrades still decent for Plat's? Any changes in the PLT breakfast option here? How close is the water? Any water sports thru the hotel or just outside companies?

ajamieson

Was here in January.

Can't speak to the sports, but the Plat breakfast was still a choice between the main buffet area underneath the lobby or at the restaurant that sits alongside the freshwater pool at the 'bottom' end of the outdoor area.

Got an upgrade to a club level room facing the resort and sea but it wasn't any bigger than any room I've had on lower floors.

Water is close, but the beach is around the corner.

Club lounge was very good during the evening 6-8pm session, with plenty of cold cuts (including salmon) to eat and cava in addition to the usual wine and cheese.

Still a good hotel, but there was a potentially annoying lack of attention to detail on the front desk - eg my room type was wrongly changed before arrival twice (I already emailed once to draw their attention to it) and the bill was far from accurate. But the GM was pleasant enough about fixing it when I emailed during the stay.

Welcome gift was just a very small bowl of fruit.

One improvement since my last stay many years ago: there is now a small parade of shops less then two minutes from the front door of the hotel, if you need supplies.

One thing hasn't changed: the hotel still cites its resort status to avoid the 4pm checkout guarantee. I didn't need it, fortunately.